Kareo Funktionen, Bewertungen & Alternativen

Kareo

Cloud based solution for medical practice management

4/5 (498 Bewertungen)

Kareo Übersicht

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.

Preis

Beginnt ab
$150/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Kareo Bewertungen

Gesamtbewertung
4/5
72% Positive Bewertungen
201
Ausgezeichnet
160
Sehr gut
55
Durchschnitt
32
Gering
50
Schlecht

Worst Customer Service I have EVER experienced. Truly. Used over 8 different EHRs since residency, never experienced such a disaster.

Täglich für 1-5 Monate genutzt
Bewertet am 12.01.2018
Quelle der Bewertung: SoftwareAdvice

Awful, I'm actually quite easy to please if a company does their part. I have done all their legwork, paid up front, still have no refill requests being submitted from pharmacies and no e-lab because no one ever bothered to instruct me to separately submit a new account with the labs. They only "discovered" this 3 months after the fact, when I demanded to talk to a manager. And then they sent me an automated enrollment email that should have been sent Day One. It's is a blackhole abyss of your time. Save your time- as doctors, it is much more valuable than doing the job, enrollments assistant that can't- and won't- do their job.

Vorteile

The billing reports are detailed and efficient. Unfortunately, the biggest factor- A/R accounts- is completely skewed if you take insurance. They ONLY compute an A/R report based on your listed self pay rates...so you get a completely unusable number in delinquent collections that really doesn't mean much.
Otherwise, it is easy to see your collections for the month, amount cash, credit, check, insurance payor. That's about the only positive thing I have to say.

Nachteile

I paid a year up front from a smooth salesman and to this date, 3 months after paying my first year, am not receiving any refill requests from pharmacies. I have spent COUNTLESS hours communicating with them- they have instructed ME to call SureScripts, call Quest, call LabSoft. After an hour on the phone, the operator at SureScripts (who is the e-scribing integrated PARTNER with Kareo) told me she had no clue why I was calling her as every loose end remained on Kareo's part. I told this to my "coach," her manager, the manager of enrollments and they continuously redirect me back to call SureScripts- because they can't figure out why I am not receiving any requests from pharmacies. I talked to a manager who had been specifically assigned to my account due to the nightmare thus far (in addition to no refill requests, I also have ZERO e-lab prescribing) he told me he would be the only person communicating with me directly due to the run around. The same day- (SERIOUSLY)- another person from enrollments called me after she had talked to the manager to call and tell me that the SureScripts had been denied, but couldn't tell me why, when it was submitted...and then couldn't confirm it was even submitted. So I'm still paying for an additional EHR so I can get refill requests. It is insanity. I can't even begin to express my frustration.
Also, when you send a portal message, the patient has no clue. They don't send an email as a notification to login to the portal to view a new message. When I brought this up to my success coach, she told me to train my patients to login every single day- in the rare case they may have a message to view...You have got to be kidding me.

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1.0/10

Extremely frustrating, very poor functionality. After 1 year I left the company.

Täglich für 6-12 Monate genutzt
Bewertet am 15.10.2017
Quelle der Bewertung: Capterra

From Kareo: no significant benefit, mainly frustration.
From your program to review Kareo: this was easy, helpful and productive. You know how to keep a person on-point.

Vorteile

Initially, the electronic software (EHR) was free, which allowed considerable forgiveness of the product. I initially appreciated the technical support from people who cared about their product and service. Unfortunately, the most common replies to questions from I.T. were apologies for not being able to provide what customers wanted and needed the most, see below.

Nachteile

1. Creating progress notes frustrating. Must save notes before changing screens, otherwise all information LOST. No auto-save. Saving data prior to change in screen, must save and CLOSE the document. Multiple steps to re-open again. Always inefficient.
2. Doctorbase is an "answering device for providers" to provide caller's phone number. The glitch for NEW callers: NO NAME provided, no message recorded. 10-15 "unknown" callers by end of day: 1/2 -3/4 were salesmen or bankers wanting to give loans.
3. When I changed companies, unable to transfer data in bulk. Had to transfer every patient individually. Other companies ALL had ability for bulk transfer. Would have to transfer emails individually, all 15,000.
4. Limited & unsophisticated ability to create progress notes to limit key strokes.
5. Requesting program upgrades: infrequent, rarely helpful, never quick or responsive even for minor change requests.
6. Initial support staff NEVER heard from again. I had to sort out problems by trial and error . I had 10 years prior experience in sophisticated programs before this disaster.
7. This is only a few of the problems I had before leaving. 6 months later, I received a call from Kareo asking how I would like to improve my experience & upgrade the system. They apparently did not know I was long gone.
8. Working with pharmacies never smooth or easy.
9. Many more issues, unfortunately, that I have suppressed.

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0.0/10

Kommunikation SUCKS

Bewertet am 19.07.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

Es ist leicht, auf Patienten zuzugreifen und sie zu planen.
Es sieht hübsch aus

Nachteile

Die Kommunikation, oder das Fehlen davon sollte ich sagen.
Wir haben sie gebeten, uns zu informieren, sobald sie unsere Aussagen bereit sind zu gehen, damit wir sicherstellen können, dass nur die richtigen Aussagen gesendet werden. In den letzten 6 Monaten wurde uns einmal gesagt, (jeden Monat fragen wir uns und sie sagen uns, dass sie es im nächsten Monat machen werden, oder sie haben die Info an das Team weitergegeben) Im Juni haben sie uns endlich informiert ... Aber im Juli Wieder wurde es geschickt, ohne uns zu informieren, und noch einmal handelt es sich um verärgerte Patienten, die Aussagen erhalten haben.
Das Problem geht noch tiefer als das. Kareo hat sich bei der Buchung von Zahlungen an unsere "zum Zeitpunkt der Dienst" -Konten verwirrt. Wir mussten aufpassen, um sicherzustellen, dass die Dinge korrekt eingegeben werden, und doch sind einige Aussagen mit zahlreichen Zahlungen ausgegangen, die bezahlt worden waren, aber Kareo hat es nicht richtig gekannt, wenn überhaupt.
Die andere Frage ist die Kommunikation, wenn wir uns mitteilen, dass eine MVA-Versicherung abgelehnt wird. So dass wir die richtigen Informationen bekommen können, stattdessen lassen sie es einfach für 2 oder mehr Monate vor einem internen Follow-up gehen. Das ist ein anderes Thema. Es kann 2-4 Monate zwischen Follow-up auf einige unserer Konten. Wir haben das Zeug, das an die falsche Scheibe geschickt worden ist, begegnet und sie schickten es nur, um zu finden, dass es abgelehnt wird. Anstatt den WA State LNI anzurufen oder die Papierabrechnung zu senden, schickt sie sie weiter und bekommt sie verweigert ... Wir haben dieses Problem nur gefunden, als wir WA State LNI angerufen haben, um zu sehen, warum wir nicht für einen Kunden bezahlt wurden Dass sie keine Rechnung erhalten hätten. Wir riefen dann Kareo an und fragten sie und sie ließen uns wissen, dass das Clearinghouse es wiederholt verweigerte.
Ich könnte mit Problemen weitergehen, aber ich denke, du bekommst die Idee.
Wegen ihres Fehlers hat es fast die Türen unserer Praxis geschlossen.
Und ich habe noch nicht einmal mit den Credentialing-Problemen begonnen, die wir mit ihnen für uns gemacht haben. Es dauerte gut über ein Jahr, um Medicare zu bekommen - und der einzige Grund, warum wir es haben, ist, dass wir über die Einreichung der Papierkram und so übernahmen. Sie sagten uns, wo wir mit LNI von WA angemeldet waren und wir waren nicht. Als wir sie baten, das Chaos aufzuräumen, hörten sie auf, mit uns zu reden. Also mussten wir übernehmen und mit mehreren Anbietern qualifizieren, nachdem wir sie für uns getan haben.

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1.0/10

Ease of use, full features

Bewertet am 17.04.2014
Quelle der Bewertung: SoftwareAdvice

Vorteile

Having working with various paid and free electronic health record services at various institutions, I came across Kareo while researching for my presentation on mobile technology, cloud computing, and medicine at a national medical conference. The features, intuitive interface, ease of use, and HTML5 programming, which allows cross-platform interface and real-time update speed was remarkable. I've seen institutions spend millions of dollars on electronic health record/ambulatory medical record systems for the physicians' offices. However, the amount of time it takes to get the staff trained, the monthly subscription fees, the lag time for the providers due to complexity of the systems, constant system crashes, and the need to do extensive programming for these paid systems make me wonder why nobody has come up with a free EHR/AMR system that has all the features needed for physicians and mid-level providers without all the hassles. Most EHR/AMR systems are user-friendly for the billers and clerical staff, but not intuitive or user-friendly for the clinic staff and providers.

This is not the case with Kareo. Kareo is extremely easy to navigate for any physicians, midlevel providers, and clinic staff. They can get the system running with little or no training because the interface is extremely intuitive and simple with built-in and customizable templates that allow you and your staff to complete intake, history, physical, and charting in minutes. The system has all the features that meet Stage I and II CMS meaningful use and allow your practice to obtain the EHR bonus with ease. Most of all, it is built for both mobile and desktop platforms. My staff and I can access Kareo EHR system with our mobile phone, PDAs, iPads, and Google-based pads with ease. The integrated billing features and electronic prescription features, along with integration with various laboratory and diagnostic test centers make Kareo a complete EHR solution for small to mid-size practices. It is not easy to impress me, having built the entire IT infrastructure myself for my own practice and for several medical practices around the country. Kareo's cloud-based EHR system makes it easy for migration, conversion, and implementation, without having to upgrade to expensive server systems. Any office with a desktop and mobile device can get the system up and running within hours, not days or weeks or months. I am impressed and amazed with all the features within Kareo. I would recommend any office looking to migrate, to convert their existing costly EHR, or to migrate from paper charts to EHR should consider Kareo.

Nachteile

It needs a patient health record/portal and automatic appointment reminders to patients via text to mobile phones, e-mails, and letters.

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Weiterempfehlungsquote

10.0/10

Extraordinarily Disappointing

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.09.2017
Quelle der Bewertung: SoftwareAdvice

I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere.

Vorteile

Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill.

Nachteile

We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience.

Verteilung der Bewertung

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Kareo Preis

Beginnt ab
$150/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis
Kareo EHR: $150-$300 / mo Kareo Marketing: $150-$300 / mo Kareo Practice Management: $149-$299/ mo Kareo Medical Billing: 4-9%/ collections

Kareo Funktionen

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Kareo Vorteile

● Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
● Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
● Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
● Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
● Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Kareo Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kareo.

F. Welche Preispläne bietet Kareo an?

Kareo bietet folgende Kostenpläne an:

Beginnt ab: $150/Monat

Preismodell: Abonnement

Kostenlose Testversion: Nicht verfügbar

Kareo EHR: $150-$300 / mo
Kareo Marketing: $150-$300 / mo
Kareo Practice Management: $149-$299/ mo
Kareo Medical Billing: 4-9%/ collections

F. Was sind die Hauptfunktionen von Kareo?

Kareo bietet die folgenden Funktionen:

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

F. Wer sind die typischen Nutzer von Kareo?

Kareo hat die folgenden typischen Kunden:

Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von Kareo unterstützt?

Kareo unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kareo an?

Kareo hat folgende Preismodelle:

Abonnement

F. Unterstützt Kareo mobile Geräte?

Kareo unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Kareo?

Kareo kann in folgende Anwendungen integriert werden:

Elation, Microsoft Excel, QuickBooks, theBillingBridge

F. Welche Varianten der Kundenbetreuung bietet Kareo an?

Kareo bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Online-Support, Telefon-Support, Video-Anleitungen