Kareo Funktionen, Bewertungen & Alternativen

Kareo

Cloud based solution for medical practice management

4/5 (356 Bewertungen)

Kareo Übersicht

Kareo offers a complete cloud based platform for medical practise administrators. Users can tackle administrative tasks such as electronic health records, medical billing and patient management. These products are mainly designed to cater to the needs of small practices by providing them the ease to connect with patients.

Kareo helps users with appointment scheduling, allowing them to customize their dashboard and create rules to track productivity. The analytics system allows users to generate performance reports of their practice and analyze the data with the help of various metrics and graphs. The user can also generate drill-down reports to retrieve the data of people who are not paying and take action against them. The product offers a built-in messenger which enables secure communication with patients, employees and billers.

Kareo has the capability to store patient records enabling practitioners to quickly track health information, set alerts and manage billing. It can also check the eligibility of patients for insurance in real time through its electronic connections with a large number of insurance companies.

Kareo assigns a success coach to every user for the first 90 days. Users can get in direct touch with a coach to resolve any queries.

Preis

Beginnt ab
$150/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Kareo Bewertungen

Gesamtbewertung
4/5
78% Positive Bewertungen
191
Ausgezeichnet
88
Sehr gut
28
Durchschnitt
24
Gering
26
Schlecht
Mit Google übersetzen

Medical Billing Lead

Bewertet am 7.9.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

Ease of use. There is a lot of helpful educational information, and when you call the reps are very knowledgeable and sincere about helping you with your problem.

Nachteile

When looking at payments entered daily, I would like to be able to scroll back and forth in the calendar rather than enter the dates. There is a daily report, but I just want to quickly scroll through the dates. This is one feature that would be nice, at least for me to quickly check to be sure all money is posted daily. The reps are very knowledgeable and willing to help you in most cases, except for one issue when I wanted to sign up for ERA's. It was not clear to me that there was a deadline and he closed my case before I faxed the forms. If he could have extended the timing, it would have helped- I also work in a different office, so I am not able to get doctor's signature immediately, and we were in the middle of integrating at the time. Also- your integration with P. Fusion- could be improved. The other systems PFusion integrates with are not so difficult with every character matching, etc., and this has been hard for our office. It is still new, so hopefully it will get easier. another thing I thought of- there are occasions where you have to delete or change a payment, and if you enter this before the insurance EOB comes in, and you find you need to change it, or apply some of this to another date of service, you can't easily delete payment information once it has been applied to a visit without having to delete all the claims data. This is unfortunate. I did speak with a rep who showed me how to copy the messages and re post in notes, but this is cumbersome if there are a lot of transactions. okay, I think that is enough feedback for today. I do love Kareo!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Almost 3 years of use and we still love it!

Bewertet am 12.7.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

I came to our practice with no experience in health care and was immediately tasked with firing our 3rd party billing company and bringing everything back in house with Kareo. I had no experience in billing, patient demographics, insurance, posting payments etc.

Within one week of our launch... we had the basics down and were able to seamlessly transition our single physician practice to Kareo. Payments were coming in within the first 30 days. We also have a linked EHR system so our claims are easy to do with our doctor able to have the DX codes all input at the clinical note stage and everything seamlessly transitions right over to billing. We are so fast at it that our previous day's claims are out the door by 10AM the following day. I love this system and the folks that support it.

Nachteile

Some payers will make surprise changes in their EID that do not get updated into system tested into Kareo in a timely manner. It normally is discovered when payment posting gets out of whack and then it is discovered that the payer made a change in the technical date interchange. Then discovered that the change was not system tested in Kareo. It is a little bit of finger pointing on who is to blame for the interchange misses.... but don't get me wrong... when issue is discovered - they work to fix it - it just takes some time.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Bewertet am 13.1.2013
Quelle der Bewertung: SoftwareAdvice

I am a nurse practitioner with my own practice seeing patients primarily in nursing homes. I also do my own billing. When I was setting up my practice, I was told about Practice Fusion EMR software by a colleague. I saw that Practice Fusion is integrated with a billing system called Kareo, so I decided to check it out. Once I saw what they had to offer, I didn't look any further. Cost got my attention first, but the more I learned about it, the more I liked what I saw.

I have done medical billing for years in the past as an office manager. I am also a CPA, and I did consulting work in which I helped physician practices choose and set up billing systems. Compared to the older systems, Kareo is light-years better.

Implementation of Kareo took some time and effort. At first I thought it would be intuitive, and it is to a certain extent. These days billing is so complex, however, that I have some to see that it would be almost impossible to come up with a system that is entirely intuitive. I needed to complete the training, and then I was good to go. One thing that is really nice is the ability to choose training videos on the topics you need to learn about. The training videos are excellent. I did my training by starting a video, pausing it to enter my own data into Kareo, then continue on. This provided me with hands-on training, and it was very helpful. I also like the fact that I can go back at any time to view the videos again, and I can also view videos on topics or features of Kareo that I am using for the first time.

I chose to purchase customer support for the first month only, because I am pretty savvy when it comes to billing systems. During that time, the team was very nice, very helpful, and oh so patient with me. I always got the answers I needed.

One of the things that I especially like about Kareo is the reports that can be run. In the "old days" you could only run certain reports that were set-up by the system. It never made sense to me that there was a huge database of information, yet it could only be accessed in limited ways. Kareo provides many options for reports. I personally like the accounts receivable reports as well as the report that shows revenue from each facility where I practice.

Probably the biggest benefit I have received from Kareo is the time savings. I have to balance my time between my clinical responsibilities and my financial and billing activities. I am sure I could not do this without Kareo.

Bottom line: I am a very satisfied customer, and I would choose Kareo all over again if I had to choose.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Mit Google übersetzen

Welcome to Affordable Practice Management

Bewertet am 4.11.2015
Quelle der Bewertung: Capterra

My office began using Kareo Practice Management software in January, 2015. We had been using our previous vendor since 1986 and although it still works, it was costing $14,000.00 a year for support which we rarely, if ever, used. When I found Kareo at $299 per month I had to give it a try.

I began training myself in October 2014 through all of the training platforms Kareo offers. I read the articles, I watched the videos, I emailed and spoke with them on the phone. I found the system easy to learn and kind of fun to use. I introduced the rest of the staff to it in December after deciding that it could work for us. The most difficulty they had was entering insurance carriers for patients which in Kareo are called "cases." Through videos and phone calls they finally got the hand of it.

Our practice does not accept any kind of insurance and we opted out of Medicare so I cannot comment on submitting claims through Kareo. I do print up paper claims for surgery patients and the only problem I have with that is you can't print up a claim once the patient has paid the bill and you have entered the payment into the system. You have to remove the payment and change the responsible party to the patient's insurance company and then print a claim which does not show a payment. After printing, you have to go back to the patient's account and undo the changes you made. If your practice participates with various insurance companies, this would not be an issue for you.

I also don't use the Kareo billing service. I print up the statements and mail them out myself. The statement template is very well laid out and looks very neat and professional.

We transitioned into ICD-10 with no problem whatsoever. Kareo has all of the ICD-10 codes listed and it was a breeze to use their Superbill template and change the ICD-9 codes to ICD-10 codes. We were using our new Superbill on October 1st and everything went smoothly. Kareo even provided us with a list of our most used diagnosis codes and their corresponding ICD-10 codes.

Kareo also provides constant updates and they install very quickly and have never caused the software to crash.

All in all, I am extremely happy with Kareo. The software works, it's easy to learn and they provide excellent and friendly support. If you call them you are able to speak with someone immediately and they walk you through any problem you may be having. Long live Kareo!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Mit Google übersetzen

Kareo Review

Bewertet am 21.9.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

Our office has used Kareo as our billing software for the past three years. It is comprehensive and meets our billing needs. The support team for Kareo's PM software is phenomenal. I have called frequently over the past three years for customized support and have always gotten highly professional, pleasant and helpful representatives

Nachteile

Some of the information from our electronic records software does not always come over to Kareo as expected. I also don't understand why some of the doctors information seems to come over and others does not.

I don't fully grasp how insurance companies get set up and approved to receive electronic claims.

Antwort von Charlton

Hi Deborah,

Thank you for taking the time to write your review. Happy to hear Kareo's software meets your billing needs and that you find our support team professional, pleasant and helpful!

We'd like to reach out for more information regarding your mention of some of the information from your EHR not always coming over to Kareo as expected. Please email us at customersuccessteam@kareo.com to confirm your account/contact information so we may help look into this for you.

Also, here is the link to our free training courses: https://helpme.kareo.com/01_Kareo_PM/Kareo_PM_Training. Please do not hesitate to register for a live training or take an online course at your leisure.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

Kareo Preis

Beginnt ab
$150/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Kareo EHR: $150-$300 / mo
Kareo Marketing: $150-$300 / mo
Kareo Practice Management: $149-$299/ mo
Kareo Medical Billing: 4-9%/ collections

Kareo Funktionen

  • Abrechnung & Rechnungsstellung
  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Dokumentenspeicher
  • Kalenderverwaltung
  • Krankenversicherung
  • Terminverwaltung

  • Anpassbare Vorlagen
  • Aufgabenplanung
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Automatisierte Terminplanung
  • Compliance Management
  • Diagramm-Erstellung
  • Dokumentenmanagement
  • Elektronische Signaturerfassung
  • HIPAA-Compliance
  • Kundenportal
  • Reklamationsabwicklung
  • Workflow-Management

Zusätzliche Informationen für Kareo

Schlüssel-Features von Kareo

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

Vorteile

● Kareo offers a customizable dashboard which allows users to view set key performance indicators like balance of accounts receivable, revenue outstanding etc. as per their needs.
● Kareo has a contracts and fee scheduler facility which allows users to increase collection from insurance companies by setting the fees for their services.
● Kareo allows users to set up security policies like disabling an account due to failed attempts to login, account lock due to inactivity or expiration of password periodically.
● Kareo offers electronic prescribing that helps to save time for practitioners by reducing the number of phone calls to be answered.
● Kareo offers denial management of insurance claims by flagging all the denials that require attention and further resolve those denials by understanding the root cause.

Kareo Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Kareo.

F. Welche Preispläne bietet Kareo an?

Kareo bietet folgende Kostenpläne an:

Beginnt ab: $150/Monat

Preismodell: Abonnement

Kostenlose Testversion: Nicht verfügbar

Kareo EHR: $150-$300 / mo
Kareo Marketing: $150-$300 / mo
Kareo Practice Management: $149-$299/ mo
Kareo Medical Billing: 4-9%/ collections

F. Was sind die Hauptfunktionen von Kareo?

Kareo bietet die folgenden Funktionen:

  • Appointment scheduling and management
  • Build custom charts
  • Build custom reports
  • Comprehensive dashboard
  • Create and print reports
  • Custom superbills & encounter forms
  • Document storage
  • Document tracking and management
  • Export reports to Excel or PDF
  • Mobile app and alerts
  • Patient billing & collections
  • Pay online with payment cards
  • Schedule management and reporting
  • Scheduled delivery of email reports
  • Secure messaging
  • Security and permissions
  • Verifying insurance benefits
  • View and manage calendars

F. Wer sind die typischen Nutzer von Kareo?

Kareo hat die folgenden typischen Kunden:

Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von Kareo unterstützt?

Kareo unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Kareo an?

Kareo hat folgende Preismodelle:

Abonnement

F. Unterstützt Kareo mobile Geräte?

Kareo unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Kareo?

Kareo kann in folgende Anwendungen integriert werden:

Elation, Microsoft Excel, Nexus Clinical, QuickBooks, theBillingBridge

F. Welche Varianten der Kundenbetreuung bietet Kareo an?

Kareo bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Online-Support, Telefon-Support, Video-Anleitungen