IntakeQ

IntakeQ

Web-based intake forms management software

4.8/5 (235 Bewertungen)

IntakeQ Übersicht

IntakeQ is a web-based online intake form management software that enables healthcare professionals and clinicians to electronically share case forms with their patients, and receive them back completed & signed electronically before their next appointment. The product automates the form intake process thereby improving recordkeeping and customer/patient onboarding. The solution is well suited for the needs of individual practitioners, as well as for clinics and big hospitals.

IntakeQ helps to eliminate paperwork by converting customers’ existing forms or re-creating the forms into an electronic form for a small fee. The product also enables customers to integrate intake forms into their website, providing customers with their branded questionnaires. The software offers an intuitive interface for creating customized intake forms with flexible question formats that can be accessed from any device including tablets. IntakeQ offers automated voice based, email and SMS reminders to patients by using an opt-in checkbox in the forms, the feature helps in the reduction of no-shows or appointment cancellations. The product also offers an online booking widget that can be embedded into the customer website, which allows users to set up flexible hours, sending intake package upon booking, allowing booking for multiple location from a single interface, and syncing appointments with Google Calendars.

IntakeQ is HIPAA compliant and is hosted on the cloud. The product offers the support of e-Signatures to their customers, as well as integration with all major credit card gateways. The software also allows users to create detailed patient treatment notes and case histories that include diagrams & attachments. Some of IntakeQ's key customers include Propel Physical Therapy, LEO Training, Winston Center, and several individual healthcare practitioners.

Preis

Beginnt ab
$29.9/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

IntakeQ Bewertungen

Gesamtbewertung
4.8/5
98% Positive Bewertungen
187
Ausgezeichnet
43
Sehr gut
4
Durchschnitt
1
Gering
0
Schlecht
Mit Google übersetzen

Great balance of cost & features, perfect for small therapy practice

Täglich für 6-12 Monate genutzt
Bewertet am 18.12.2018
Quelle der Bewertung: Capterra

Vorteile

I like that you have the option to pay less or more based on which features you need, as well as your volume of new clients -- super helpful for me starting out when I only had one new client every 2-3 months. Their customer support team actually worked with me to give me a 50% discount for the first 6 months and offer me a special "super low volume" plan.

I also appreciate that there is so much customization available for the forms--you have to pay tons of money for traditional EHRs to create your own forms, which can get spendy quickly if you have a lot of different forms you need or make frequent updates (as I do).

And, of course, electronic signatures are the best. I never want to have paper files again and scanning things in is such a pain! I love that IntakeQ lets clients take photos as part of their intake forms, too, so I can even have the client snap a shot of their insurance cards and ID before they ever come into session.

They seem to update the features frequently, and base them off their users' requests--for example, they recently added a way you can link family members together, so both a teen client and their parent/guardian can have access to the messaging system & client forms.

Nachteile

There are some small flukes that pop up occasionally; for example, if you enter a client's legal name when registering the client, there's no way to change how that shows up on forms, etc.--not usually an issue, but if a client has a radically different preferred name, is transgender, etc. I like to be able to ask them & customize what shows up on their forms.

It's a little pricey, which is true of all online forms software, so I do like that it at least includes a HIPAA compliant messaging system -- I avoided other online forms systems because they were the same price, but with drastically fewer features.

I'd love to see a discount for paying for an entire year up-front, too.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Mit Google übersetzen

Makes Managing Inventories Easy

Wöchentlich für 6-12 Monate genutzt
Bewertet am 14.12.2018
Quelle der Bewertung: Capterra

Overall, I'm very happy with it, and would recommend it.

Vorteile

My favorite thing about IntakeQ is how it organizes documents based on clients. When I send a form out, it comes back and drops it off in their patient file. I no longer have to download, look for the folder, save it, etc. When scrubbing through the client folders, everything is there.
I also really enjoy how I'm able to customize forms with fields, of all sorts.
The Customer Support is great.
Ease of Use and Flexibility.
I like the fact that there are updates and you could tell that the team is really working on a roadmap, and new features regularly roll-out.
Appointment Reminders w/ Text is Great.
Easy Notes, the easiest most streamlined way.

Nachteile

No Phone App.
Forms do not convert easily to Phone Versions for clients to complete.
The signature (hand drawn signature) is not smooth; and it looks like the brush is not well thought out. Needs some user-interface work.
I wish there were an easier way to message patients via a Phone App. I also wish that instead of a Bubble for messaging patients; it actually just stated, "Messages"
I would like to be able to map out the fields completed in an IntakeQ form field, so that the fields populate on top of a PDF or image, as specified by me. We use very specific PDF forms that we are required to use for contracting. It would reduce paperwork redundancy. I find myself sending forms out, getting them back, and then having to transcribe that information onto other forms. I wish I could just take that PDF form, upload it to IntakeQ, and have fields populate onto it based on responses from IntakeQ surveys, or IntakeQ notes. Not all of our patients manage an e-mail, and so, this has been a challenge with those patients to get them rolled onto IntakeQ.

Antwort von IntakeQ

Hi Julio,

Thanks so much for the positive review!

We have a feature that allows you to map form fields to patient notes. Our support at hello@intakeq.com will be happy to help you set this up.

Regarding patients who don't have an email, this article explains how to enable a setting that allows them to use a phone number instead: https://support.intakeq.com/article/149-choosing-the-login-method-for-your-public-forms

I hope this helps!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Mit Google übersetzen

Excellent support for my small business!

Täglich für 6-12 Monate genutzt
Bewertet am 5.12.2018
Quelle der Bewertung: Capterra

Overall, IntakeQ allows me to connect with clients and gain initial information before our first appointment allowing them the opportunity to share what is most important to them rather than spend the time completing paperwork. This is a great benefit to me.

Vorteile

I am very pleased to be able to allow clients opportunity to communicate and complete personal health information online in their preferred way to communicate without fear of exposing their personal health information to others. I also appreciate the pricing for this product.
I love the responsiveness of the customer service.

Nachteile

I wish that the software worked well with PayPal or had their own credit card processor. I also would like to be able to submit payments to insurance companies through the system. Among the features that exist already, I wish that you could click on the clients’ name where ever it appears and be able to get back to their profile page without having to go to the client’s list. I also wish that when stopping a recurrence, you could have a choice of stopping all including the appointment that is open and not just all of the ones after the one that is open.
When I am in the message center and want to click to another client, I have to refresh the page to ensure that the right page is connected to the right client. Otherwise the name will change, but the page remains on the previous client’s page.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Makes running my small biz a breeze

Täglich für 6-12 Monate genutzt
Bewertet am 6.12.2018
Quelle der Bewertung: Capterra

Vorteile

Reasonable pricing, great user interface, has made running my small business *SO MUCH* easier, makes me look more professional and organized as a small business, is HIPAA compliant, there is continuous improvement of features, fast and friendly customer service, streamlined payment (which saves me so much time as a solo biz owner), auto-save so you never lose a note you're in the middle of, portal system to communicate with patients, great metrics that help me identify trends in the business and that help make marketing, budgeting and scheduling decisions. I could go on and on. I seriously adore this company.

Nachteile

There are some very occasional buggy features in the software -- honestly it's been so infrequent that I usually forget to point them out to customer service, but the one time I did, they were very responsive and the issue was resolved later that same weekend... which was over Thanksgiving weekend, no less!

Only other gripe is that if you have more than one tab open with the program (e.g. your booking calendar in one tab and a note for a patient in another tab), you may get logged out automatically, which can be annoying if you were in the middle of a task, though I suppose it's helpful for security purposes if I'm on pubic computer in the shared office space I have.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

The best customer service on the planet

Täglich für 1-5 Monate genutzt
Bewertet am 10.1.2019
Quelle der Bewertung: Capterra

Vorteile

I absolutely LOVE IntakeQ. The best thing about it is the customer service. I've never before experienced such quick answers to my questions online. And they are super helpful and will bend over backward to help you. Allow me to tell you a story about this! We were scrambling in my group counseling practice to send out new forms to all of our clients (hundreds) before the start of 2019. It was critical we get this going before Jan. 1, so of course at the last minute, before the long holiday weekend, I discover that I hadn't done things quite correctly for our needs and so I was pretty freaked out. I was emailing customer support, who was always just so happy to help me! It had to be like 6 pm or something in NYC or wherever IntakeQ is located, and I just kept discovering new needs that I had and so I just kept asking him questions, and at times he would take care of things so quickly it was amazing. I'm pretty convinced he stayed late one New Years Eve weekend just to help me out. It was exemplary customer service and saved my life! IntakeQ makes our forms look attractive, seamless and professional. It is so quick and easy and actually kind of fun to see clients progress through them quickly in our office. We love the capability to send out many forms in one email to clients in advance of their first visit. We can also get signatures from multiple people. Clients actually commented on how attractive and professional our forms are!

Nachteile

I cannot think of any cons for IntakeQ!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

IntakeQ Preis

Beginnt ab
$29.9/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

• Starter - $29.90 per month (1 practitioner & 10 submissions per month)
• Pro - $39.90 per month (1 practitioner & 150 submissions per month)
• Small Team - $59.90 per month (2 practitioner & 300 submissions per month)
• Clinic - $99.90 per month (5 practitioner & 1000 submissions per month)
• For Enterprise level plans contact IntakeQ

IntakeQ Funktionen

  • Abrechnung & Rechnungsstellung
  • Automatische Erinnerungen
  • Dokumentenmanagement
  • Dokumentenspeicher
  • Elektronische Signaturerfassung
  • HIPAA-Compliance
  • Kalenderverwaltung
  • Terminverwaltung
  • Workflow-Management

  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatisierte Terminplanung
  • Berichterstattung und Statistik
  • Compliance Management
  • Diagramm-Erstellung
  • Krankenversicherung
  • Kundenportal
  • Reklamationsabwicklung

Zusätzliche Informationen für IntakeQ

Schlüssel-Features von IntakeQ

  • Alerts can be delivered on mobile
  • All transactions are SSL encrypted
  • Automated SMS and voice reminders
  • Book online appointments
  • Capture patient case history
  • Captures billing information for an appointment
  • Credit card processing
  • Custom intake forms
  • E-signature functionality
  • HIPAA compliant
  • Integration with Google Calendars & Stripe
  • Manage intake workflow
  • Manage patient appointments
  • Online payment through credit card
  • Patient information is stored securely
  • Record keeping
  • Sync with Google Calendars
  • Web based forms

Vorteile

● IntakeQ enables healthcare professionals to electronically share case histories & other forms with their patients, and have them back before their appointment is scheduled.
● The product helps in automating the form intake process resulting in reduced paperwork, and improved record keeping.
● The solution offers integration with the customer's website from where they can deliver embedded questionnaires.
● IntakeQ enables customers to convert or re-create their existing intake and consent forms into an electronic format.
● The product provides automated SMS and voice based reminders to patients to reduce no-shows, through a simple reminder opt-in check-box in the form.

IntakeQ Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über IntakeQ.

F. Welche Preispläne bietet IntakeQ an?

IntakeQ bietet folgende Kostenpläne an:

Beginnt ab: $29.9/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

• Starter - $29.90 per month (1 practitioner & 10 submissions per month)
• Pro - $39.90 per month (1 practitioner & 150 submissions per month)
• Small Team - $59.90 per month (2 practitioner & 300 submissions per month)
• Clinic - $99.90 per month (5 practitioner & 1000 submissions per month)
• For Enterprise level plans contact IntakeQ

F. Was sind die Hauptfunktionen von IntakeQ?

IntakeQ bietet die folgenden Funktionen:

  • Alerts can be delivered on mobile
  • All transactions are SSL encrypted
  • Automated SMS and voice reminders
  • Book online appointments
  • Capture patient case history
  • Captures billing information for an appointment
  • Credit card processing
  • Custom intake forms
  • E-signature functionality
  • HIPAA compliant
  • Integration with Google Calendars & Stripe
  • Manage intake workflow
  • Manage patient appointments
  • Online payment through credit card
  • Patient information is stored securely
  • Record keeping
  • Sync with Google Calendars
  • Web based forms

F. Wer sind die typischen Nutzer von IntakeQ?

IntakeQ hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von IntakeQ unterstützt?

IntakeQ unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet IntakeQ an?

IntakeQ hat folgende Preismodelle:

Abonnement

F. Unterstützt IntakeQ mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte IntakeQ unterstützt

F. Mit welchen anderen Applikationen integriert IntakeQ?

IntakeQ kann in folgende Anwendungen integriert werden:

BirdEye, Google Calendar, Stripe

F. Welche Varianten der Kundenbetreuung bietet IntakeQ an?

IntakeQ bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen