Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines.
Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software.
The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers.
The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.
The customer service is abysmal. Once the sale is made, you are chopped liver and the company really doesn't even seem to care if your system ever gets up and running after that point.
I can see exactly what we sold on a certain day. They look impressive so despite the fact that they have low functionality they look really pretty....but, lets be honest....that's mostly the ipad.
Notice how it's spelled rEVEL. (it's illiterate evil with an R). Things I though rEVEL would do but it doesn't, problems we have, and why you shouldn't purchase revel for your establishment.
1. When you set up a customer, they are not automatically set up to collect reward points. Your staff have to create a rewards card separately, then link it to the customer. We've had lots of input errors because of this. The customer and reward points numbers are a customers phone number, which means that if they change their phone number you have to change their customer number. Then deactivate their rewards card number. Then create a new rewards card. Then go to the back end and download the entire customer matrix, insert the number of reward points they should have under their new number, then upload all of the data back into the system. Something that you can only do when you are closed for the day. So many things with revel are like this. Something that should be simple is the most cumbersome thing ever.
2. Customers cant fill in their own information on the customer facing display which leads to lots of inputting errors.
3. The only way collected customer emails link into your email program is if you pay a hefty monthly fee (per pos station) for a third party app.
4. If a customer chooses to have their receipt emailed to them, the system does not collect that email and sync it to their customer identification.
5. In Canada here, there are no Province options when filling out customer details so we can't even collect their address properly.
6. Want to send a coupon to your top 50 customers? Good luck There is no report that you can run for that. Tons of data. No way to mine it. Have fun paying a third party to mine your data for you.
7. Want to know who purchased an item on a specific day? Once again, all this data, with no reports to mine it.
8. GLITCHY! Open orders hanging open, customer reward points not being accrued correctly, and weird little things like pop up balloons that slow down transaction time by 5 seconds, customer list not being alphabetical, orders re-opening hours later showing few cents owing on it, lag time between info going up to the cloud and back down to the stations. (a customer wants to exchange something they bought 5 minutes ago? They have to go to the same pos station they bought it at as the sale will not show up on the other stations for hours). Items that we sell by the each suddenly show an inventory of 1.86 units, where did that .14 of a unit go?
9. CUMBERSOME, the procedures for creating gift cards, processing returns, creating a customer, linking that customer to a reward card. All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive....even for our millennial cashiers.
10. The sales people flat out lie. I asked really specific functionality questions from our sales person, who flat out lied about the systems capabilities. Then dropped us like a hot potato once he had our money. I spent the next month chasing Revel to make sure that the install happened before we opened. This attitude of sale first, customer service last, follows through. The hubs that they sold us are glitchy and faulty. We complained about them for a full year. Then we got an email offering us their new and improved network hubs. So basically they sold me crap. Knew that they sold me something that didn't work. Then offered a discount on selling the replacement to me.
11. The Customer Management system does very little. Once again, we had to pay a third party to figure out who our top customers were, then go through their profiles one by one to gather their emails to send them all an email to offer them a reward for being a top customer.
12. You can't redeem multiple rewards at once, or process a refund without a customer making a purchase(we sell milk in reusable glass bottles that the customer gets money back when they bring back their bottle, you can't process this if they just come back to return the bottle without making a purchase), or or process two refunds and a reward under the same transaction. So many glitchy things.
13. Someone will reply to this saying there are no open tickets on our account. And this is true. Because the reply to all of these things is that the feature doesn't exist and I should put in a request for a new feature. Which I have done. Repeatedly over the last 3 years. And here we are, still calling revel support asking why if you sell systems in Canada can I not enter a Canadian address in the system.
14. Poorly trained staff. We are a seasonal business and each spring when we open up, we have to have revel support enter some identification numbers on the back end to have their system work with our payment processor monaris (the only one they offer). It always takes several weeks of my calling back and sitting on hold to get this simple thing done. Every time. This is what it's like calling revel every time. I'm sure that there are lots of weird glitchy things with every system out there but revel really appears as though it was built poorly from the outset and has software flaws that can not be changed.
One of my managers spends 10-20 hours per week working on fixing revel errors, calling customer service, figuring out how the system works now that there is another update, writing detailed training manuals for our staff to us the system. It's just so time consumptive and terrible. It makes it all the worse that revel folks just repeat the party line and don't actually look for solutions to the system problems. "Fill in a feature request form" It's like they've all drunk the kool-aid and have become automatons controlled by an evil wizard named Revel.
Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"
It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?
They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.
Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.
When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.
I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.
Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.
I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.
I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.
Sarah, Customer Advocacy Manager at Revel
Not in mixed company
It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.
Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost.
I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI.
Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel.
Sarah, Advocacy Manager at Revel
I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.
Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.
1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.
It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly.
Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month.
We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush.
We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers!
We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue.
Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times.
Overall, this system just doesn't live up to the quality that should come with such high fees.
I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me.
I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service.
We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner.
Sarah, Community Manager at Revel
Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.
● Manage sales, customers, and inventory from the Revel Systems POS interface.
● Remain always-on, even during Internet downtime and power outages.
● Create custom sales processes and branded POS user interface windows with Revel Systems API.
● Schedule point-of-sales employees and manage payroll from a single software system.
● View and export a variety of POS reports.
In the 24/7 world we live in today, successful business leaders have an “always on” mentality — and they rely on software that’s just as available and reliable as they are. Revel Systems POS is an “always on” solution. It uses hybrid technology to enable customers to run on both the cloud and a local network, with a strong background in PCI compliance and P2PE for security.
Designed to meet the needs of a wide range of businesses, including both single and multi-location retailers, grocers, restaurants, and even self-service kiosks, Revel Systems is an all-in-one POS solution. The software’s features go beyond the POS, with advanced tools for managing customer relationships, managing inventory, and automating the ordering process. Loyalty programs and gift cards give businesses a customizable way to improve customer relationships. Revel Systems also offers online and mobile ordering capabilities, along with tools for employee scheduling, payroll management, appointment scheduling, till management, integrated purchase order generation, social media integration, bar tab management, delivery management, and catering management. An intuitive reporting suite includes a variety of reports, including Product Mix, Sales Summary, and Sales segmented by location, time period, or labor.
Revel Systems is a complete point of sale solution for entrepreneurs who want to succeed. Although Revel Systems first started out as a mobile ordering application, the software’s creators quickly discovered that small businesses were having trouble managing their POS. It was at that point that Revel pivoted to become a robust POS system designed to improve business and ease the pains associated with everyday management.
When they use Revel Systems, managers and business owners can keep tabs on the operations of their establishments from anywhere at any time. Revel Systems improves the customer experience by innovating the POS, speeding up service, speeding up transactions, and integrating with many third-party applications.
The powerful POS software features true offline mode, which means businesses can still process credit cards even when their systems have gone offline. This is a unique feature among cloud-based POS solutions, and it is one of the ways that Revel Systems differentiates itself in a crowded market. Revel System also boasts a processor-agnostic design, which enables customers to save money by comparing prices.
When the power goes out or the internet slows down, Revel Systems POS is unaffected. The solution uses a custom hybrid technology to allow businesses to run on the cloud and a local network, with no loss of functionality and no extra costs or requirements.
When you run your Revel Systems POS offline, your single location business remains uninterrupted if the power goes out. You can continue to accept cash or credit cards, and all data from those transactions will re-sync with the cloud when connectivity returns. Business reports will be available once the power or internet returns, as well.
Revel Systems’ reporting suite includes a variety of reports, including Product Mix, Sales Summary, and Sales segmented by location, time period, or labor. These reports are used in real-time, and they scale to enterprise level. They can also be broken out by location, region, or group.
Intelligent reporting tools help you make smarter business decisions. For example, you can see the best and worst selling items on any given day, and those results may inform the way you promote certain products at your restaurant or store. Revel Systems also offers auditing capabilities, which are useful if any suspicious behavior or potential theft issues arise at your business.
For quick-service and full-service restaurants, ingredient-level inventory is a major step forward. This feature allows managers to input recipes for items on the menu and have their inventory automatically updated with each processed transaction. A matrix inventory works the same way for retail establishments, staying updated in real-time.
Any changes made to the ingredient inventory by a manager or an employee, with assigned user permissions, is automatically logged in the Ingredient Inventory Log. (The Ingredient Inventory Log is accessible through the Revel Management Console.) Using the provided filters, you can then search by product class, action type, or date range to find specific information about current inventory levels for any ingredient that you stock.
Revel Systems POS offers loyalty programs and customizable gift cards for businesses in every vertical. Integrated loyalty programs give customers a reason to keep coming back, with personalized rewards and deep data to uncover spending patterns and purchasing histories.
Get to know your customers better by using Revel Systems’ loyalty tools and launching a program of your own. Set your own incentives or rewards, design loyalty cards that match your overall brand style (or skip the cards altogether and create a program that’s entirely digital), and use the data being collected by Revel Systems to populate customer profiles. Revel Systems will monitor your customers’ purchases with points allocated based on spending patterns. Purchasing histories are linked to customer profiles, which can then be used for follow-up marketing efforts.
Revel Systems offers an open API, which allows for several third-party integrations. These integrations can be found on Revel’s Marketplace page.
Pricing for Revel Systems POS is variable, depending on the size of the business, the number of add-ons, and the business’ specific hardware requirements. Revel Systems offers a lower cost Revel as a System service that franchises love, as well as bundles that are all-inclusive.
Weiter unter folgen häufig gestellte Fragen über Revel Systems POS.
Revel Systems POS bietet folgende Kostenpläne an:
Beginnt ab: $79/Monat
Kostenlose Testversion: Nicht verfügbar
Request a free demo today to learn more about what our industry leading point-of-sale system can do for you and your business.
Revel Systems POS bietet die folgenden Funktionen:
Revel Systems POS hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Revel Systems POS unterstützt die folgenden Sprachen:
Revel Systems POS hat folgende Preismodelle:
Revel Systems POS unterstützt die folgenden Geräte:
Revel Systems POS kann in folgende Anwendungen integriert werden:
Arcade, Branch Messenger, Como, Deputy, Expensify, Homebase, Marketman Restaurant Inventory, QSROnline, Workato, Xero
Revel Systems POS bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Online-Support, Telefon-Support