Escapia

Software für Ferienwohnungen und -häuser und Gästeverwaltung

4,4 /5 (97 Bewertungen) Eine Bewertung schreiben

Escapia Übersicht

Was ist Escapia?

Escapia ist eine cloudbasierte Software für Ferienwohnungen und -häuser, die Nutzern bei der Verwaltung von Reservierungen, Buchhaltung, Immobilienangeboten und -verteilung und mehr unterstützt.

Das Reservierungsmanagementsystem von Escapia umfasst Lead-Management, Frontdesk-Betriebsvorgänge und Gästebewertungen. Nutzer können vollständige Gäste-Verläufe anzeigen, einschließlich aller Korrespondenz, Reservierungen direkt aus dem Kalender heraus verlängern und anpassbare Reservierungsberichte erstellen. Escapia kann auch automatisch Reservierungsbestätigungen generieren, um sie an Gäste zu senden. Die Geschäftsleistung kann in anpassbaren Business-Dashboards angezeigt werden, darunter tägliche Aktivitäts-Widgets wie Check-ins und Check-outs, offene Arbeitsaufträge, ungelesene Anfragen und gebuchte Gesamtmiete. Außerdem können darin Berichte und Grafiken für Jahresvergleiche von Anfragen, Buchungen und Einnahmen erstellt werden.

Mit der Preis-Engine von Escapia können Immobilienverwaltungen variable Tarife, Sonderangebote, Rabattpläne, flexible Gebühren und Add-ons einrichten und anpassen. Nutzer können Preise massenweise eingeben, Tarifpläne vor der Aktivierung testen und eine tägliche, wöchentliche und monatliche Preisberechnung verwenden. Die Preise werden automatisch in Escapia und auf allen anderen Partnerwebsites, auf denen eine Immobilie gelistet ist, aktualisiert.

Escapia arbeitet mit mehreren Immobilien-Listings- und -Veröffentlichungs-Websites zusammen, darunter HomeAway, Vrbo, BookingPal und FlipKey. Nutzer können auswählen, wo ihre Immobilien beworben werden soll. Verfügbarkeitskalender werden anhand der eigenen Datensätze der Nutzer automatisch in Echtzeit auf den Listings-Websites aktualisiert. Gästebewertungen von Ferienwohnungen oder -häusern können auch automatisch von Escapia an ausgewählte Partner-Channel-Websites verteilt werden.

Escapia Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Escapia Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada
Unterstützte Sprachen
Englisch

Medien

Escapia's business dashboard gives users an overview of their inquiries, reservations, and more
Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard
Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering
Users can view reservations for all of their properties in a centralized calendar in Escapia
Escapia generates full customer histories, including all previous reservations and inquiries
Users can manage housekeeping for their properties from within Escapia
Escapia provides a mobile app for both property owners and guests to use
Users can respond to inquiries, send out quotes and request payments from within Escapia's app
Escapia has multiple network partner sites where users' properties can be listed
Escapia Screenshot: Escapia's business dashboard gives users an overview of their inquiries, reservations, and more Escapia Screenshot: Users can view graphs of their reservations, inquiries, and income in Escapia's dashboard Escapia Screenshot: Escapia allows users to prioritize and tag incoming inquiries to enable sorting and filtering Escapia Screenshot: Users can view reservations for all of their properties in a centralized calendar in Escapia Escapia Screenshot: Escapia generates full customer histories, including all previous reservations and inquiries Escapia Screenshot: Users can manage housekeeping for their properties from within Escapia Escapia Screenshot: Escapia provides a mobile app for both property owners and guests to use Escapia Screenshot: Users can respond to inquiries, send out quotes and request payments from within Escapia's app Escapia Screenshot: Escapia has multiple network partner sites where users' properties can be listed

Escapia Bewertungen

Escapia Bewertungen

Gesamtbewertung
4,4
/
5
Ausgezeichnet
65

Sehr gut
16

Durchschnitt
8

Gering
3

Schlecht
5

Preis-Leistungs-Verhältnis
4,3
Funktionen
4,1
Bedienkomfort
4,1
Kundenbetreuung
4,5
84% haben diese Anwendung empfohlen
Bharath (ben) N.

Best PM Software


Mit Google übersetzen
Cathy L.

Escapia is a powerful professional tool to help you run your businss

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.


Mit Google übersetzen
Bethany S.

A Big Complicated Software.

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking.

This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.


Mit Google übersetzen
John W.

Going Beyond a Necessary Evil

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.


Mit Google übersetzen
Hayley P.

Best Overall Management Software

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.


Mit Google übersetzen
Bharath (ben) N.
Branche: Immobilien
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Best PM Software

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 25.9.2018
Quelle der Bewertung: GetApp

Vorteile

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Nachteile

The time it takes to learn or understand the software. however the CSR team is good and always supportive

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Cathy L.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Escapia is a powerful professional tool to help you run your businss

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 11.7.2018
Quelle der Bewertung: Capterra

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Vorteile

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Nachteile

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Bethany S.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

A Big Complicated Software.

Bewertet am 5.1.2017
Quelle der Bewertung: Capterra

Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking.

This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.

Vorteile

Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.

Nachteile

One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible.

Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.

Übersetzen auf: Deutsch

Antwort von HomeAway Software

Hi Bethany,
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
HomeAway Software

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

John W.
Branche: Gastgewerbe
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Going Beyond a Necessary Evil

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.10.2020
Quelle der Bewertung: Capterra

I like the changes we are seeing in Escapia. I still have some baggage from their past communication practices (starting around 2018) that have given me a lasting impression of a "like it or leave" attitude. By this, I mean that they would make sweeping changes that felt at odds with their service partners, with little window for feedback or interaction, all while knowing that there are few better alternatives to their platform. They've improved their communication since 2018, but I still find myself unsure if their changes are for the better of their PM clients. I think they are taking the right steps, however, and my trust is being rebuilt in them.

Vorteile

I like the gradual commitment to improvement that Escapia has been implementing over the past year. I think the COVID-19 crisis prompted urgent action on improving their software, now that most people in the vacation rental industry are working remotely. The UI changes and business/performance dashboards have made navigating and interpreting information much better.

Nachteile

The unit integration navigation still feels clunky. Thankfully, we don't have a substantial amount of 3rd-party apps that we need to integrate, but it would be nice to have a core integration hub that makes app navigation easier.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Hayley P.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Best Overall Management Software

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.6.2017
Quelle der Bewertung: Capterra

It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.

Vorteile

So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps.

Nachteile

When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8,8/10
Basierend auf 97 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Escapia Preis

Escapia Preis

Beginnt ab
N/A
Gratis Testen
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,3/5
Basierend auf 97 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Escapia Funktionen

Escapia Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Angebotsmanagement
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
4,1/5
Basierend auf 97 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Escapia Häufig gestellte Fragen

Escapia Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Escapia.

F. Welche Preispläne bietet Escapia an?

Escapia bietet folgende Kostenpläne an:

Preismodell: Einmalige Lizenz, Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Escapia?

Wir haben keine Informationen über die Funktionen von Escapia

F. Wer sind die typischen Nutzer von Escapia?

Escapia hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Escapia unterstützt?

Escapia unterstützt die folgenden Sprachen:

Englisch

F. Unterstützt Escapia mobile Geräte?

Escapia unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Escapia?

Escapia kann in folgende Anwendungen integriert werden:

Beyond Pricing, Breezeway, Gmail, Properly, Properly, Rentals United, VRScheduler, VRWorks

F. Welche Varianten der Kundenbetreuung bietet Escapia an?

Escapia bietet folgende Optionen für Kundensupport:

Online-Support, Telefon-Support, Video-Anleitungen, Wissensdatenbank