FORM OpX

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Mobile capabilities and customization.

It's a bit cumbersome on the form creation side. Understanding the menus and how everything works together took a a good bit of time to get used to.

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

For the android app, on a new Android Pixel XL phone, the app has some issues.

The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry.

The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether.
This app has also lost complete inspections and all photos with no record that they ever existed.

1. The ability to fill forms easily (dropdowns, radio buttons, tick boxes).
2. The ability to have checks and logic in the forms.
3. The ability to collect signatures and create PDF output which are of regulatory importance.
4. The ability to integrate with our in-house applications through the API.

1. The design and underlying meta-data of forms is a bit rigid.
2. There lacks some flexibility which affects maintainability.
3. The lack of a sandbox for testing.

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement.
The software can be accessed on any platform and the system is being constantly improved.

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.