--- description: Ausführliche Erfahrungsberichte zu Freshdesk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshdesk mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/601/customer-experience/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.de/software/10317/freshdesk Seite: 1 / 138\ Weiter: [Nächste Seite](https://www.getapp.de/software/10317/freshdesk?page=2) > Freshdesk ist eine cloudbasierte Omnichannel-Kundendienstsoftware für Unternehmen jeder Größe mit Lösungen, die die Produktivität der Angestellten steigern und die Kundenzufriedenheit verbessern. > > Bewertung: **4.5/5** von 3425 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 3425 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 19,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Albanien, Algerien, Argentinien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Benin, Bosnien und Herzegowina, Brasilien, Brunei Darussalam, Bulgarien, Burkina Faso, Chile, China und 100 weitere ## Funktionen - AI Copilot - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufgabenmanagement - Aufgabenmanagement - Aufzeichnung bei Bedarf - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing ## Integrationen (78 insgesamt) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... und 63 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Wissensmanagement Tools](https://www.getapp.de/directory/257/knowledge-management/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) ## Alternativen 1. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 4. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (714 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24. Juli 2025* | Religiöse Einrichtungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Nachteile**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "The Omnichannel Tool You'll Need" — 4.0/5 > **Trent** | *23. Juni 2025* | Telekommunikation | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Freshdesk was very customizable. It allowed you to set up as needed based on your line of business. For us, we had a centralized mailbox going into the ticketing system, generating tickets per email we received. > > **Nachteile**: The reports and automations can be somewhat difficult to navigate. We ended up just exporting all of our tickets every month and creating our own reports through Power query in Excel. > > Freshdesk had all of the pieces we needed to run a successful ticketing system and call center. The reporting was pretty complicated to navigate, and left a lot to be desired. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14. November 2025* | Marketing & Werbung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Nachteile**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Reliable and Responsive Customer Support Platform" — 4.0/5 > **Bryan** | *13. März 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Freshdesk offers an intuitive, all-in-one customer support platform that helps teams manage tickets efficiently, automate workflows, and deliver faster, more consistent customer service. Now with the Freddy AI/Copilot, this provide more features that can help customer support teams. > > **Nachteile**: Freshdesk can become costly as your team grows, since advanced features and automation are only available on higher-tier plans. There are also ocassional bugs /issues that sometimes appear whenever a new feature has been added. > > My overall experience with Freshdesk has been very positive. While there have been occasional issues, the Freshdesk team addresses them promptly, making the platform reliable and trustworthy. Additionally, the AI features have enhanced our workflow by allowing more customizable email responses and improving overall ticket management. ----- ### "Freshdesk, the best CSM tool to use" — 5.0/5 > **Andrew** | *20. Juni 2025* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Freshdesk has continued to evolve and progress over the years staying current with new features and options that make productivity and customer satisfaction very efficient. Customer support portal, ticket communication, satisfaction emails, Support article creation, and now AI integration, A+ all around\! > > **Nachteile**: Since we started using Freshdesk we really only had one or two hiccups. Each time, their support team was able to assist and guide us to get everything resolved in a timely manner. The hiccups were in our early integration of using the software and did interrupt our workflow for a day or two. It was during a slow period where customer traffic wasn't too high, but if it was during one of our more busier seasons, it could of been problematic. > > We love Freshdesk and all things Freshworks. We are a smaller company where it doesn't make sense to spend 10s of thousands of dollars on a CSM system like the bigger name companies. Freshdesk has been amazing for us and we have used them for 6+ years. We couldn't be more happier. ----- Seite: 1 / 138\ Weiter: [Nächste Seite](https://www.getapp.de/software/10317/freshdesk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/10317/freshdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten