Lavu POS
Über Lavu POS
Ein All-in-One-System für iPad Restaurants-POS mit Inventar-Management, Personaleinsatzplanung, Vertriebssteuerung und individuellen Berichten
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Startpreis
Preisoptionen
Funktionen
Integrationen
Bedienkomfort
Preis-Leistungs-Verhältnis
Kundenservice
Alternativen
Lightspeed Retail
Lightspeed Restaurant
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Shopify POS
Nutzerbewertungen
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- Branche: Unternehmensberatung
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Former Lavu User
Bewertet am 17.7.2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Vorteile
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Nachteile
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
In Betracht gezogene Alternativen
Toast POSWarum Lavu POS gewählt wurde
We needed better reporting and labor tracking.Gründe für den Wechsel zu Lavu POS
The fees and support were better by Lavu at the time.Antwort von Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Branche: Restaurants
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Lavu Review
Bewertet am 2.2.2024
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Vorteile
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Nachteile
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
In Betracht gezogene Alternativen
CloverWarum Lavu POS gewählt wurde
Because the business owner and I know each other.Zuvor genutzte Software
Toast POSGründe für den Wechsel zu Lavu POS
Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.Antwort von Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Branche: Restaurants
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst small business pos system ever
Bewertet am 5.10.2023
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.
Vorteile
Nothing now. They have gotten significantly worse over the years.
Nachteile
Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.
Antwort von Lavu
Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.
- Branche: Essen & Trinken
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
WE LOVE YOU LAVU!
Bewertet am 4.12.2023
Vorteile
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Nachteile
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Warum Lavu POS gewählt wurde
We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.Zuvor genutzte Software
Toast POSGründe für den Wechsel zu Lavu POS
Support, cost, functionality, efficiency.Antwort von Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The loaded spud
Bewertet am 10.8.2024
Great everyony was great and so helpful
Great everyony was great and so helpful
Vorteile
Zoom calls to help us along with set up and the instructions.
Nachteile
Slow getting things set up and running but after the zoom calls all is good.
In Betracht gezogene Alternativen
CAKE POSWarum Lavu POS gewählt wurde
The ease if using Lavu and understanding how it worksZuvor genutzte Software
Toast POSGründe für den Wechsel zu Lavu POS
I could never get any help on how to set it up and how to use it.Lavu POS Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Lavu POS.F. Welche Preispläne bietet Lavu POS an?
Lavu POS bietet folgende Kostenpläne an:
- Ab: 59,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Lavu POS?
Lavu POS hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Lavu POS unterstützt?
Lavu POS unterstützt die folgenden Sprachen:
Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch
F. Unterstützt Lavu POS mobile Geräte?
Lavu POS unterstützt die folgenden Geräte:
iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Lavu POS?
Lavu POS kann in folgende Anwendungen integriert werden:
Marketman, PayPal, Paychex Flex, Square Point of Sale, TableUp, Venga, Wisely
F. Welche Varianten der Kundenbetreuung bietet Lavu POS an?
Lavu POS bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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