Genbook
Über Genbook
Genbook ist eine Online-Terminplanungssoftware, die für Kundschaft und deren Kundschaft im Web sowie als spezielle Apps für iOS und Android verfügbar ist. Unternehmer und Mitarbeitende, die persönliche Services anbieten, nutzen die Terminplanungsplattform, um Termine zu vereinbaren und zu verwalten sowie Bewertungen und Zahlungen von Kundschaft zu erhalten, ohne Follow-ups per Telefon und E-Mails durchführen zu müssen. Die Kundschaft verwendet die App, um ihre Termine zu buchen, und kann für die Leistungen bezahlen und Bewertungen hinterlassen.
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- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Genbook removes barriers for scheduling chiropractic office visits
Bewertet am 9.12.2019
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.
Vorteile
Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.
Nachteile
As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.
Antwort von Genbook
Hi David,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Genbook review
Bewertet am 13.12.2019
I been with genbook for years. Loyal customer. No complaints.
I been with genbook for years. Loyal customer. No complaints.
Vorteile
Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions.
Nachteile
Love to be able to provide service for workshop bookings and retreats. For when I teach classes.
In Betracht gezogene Alternativen
Square PaymentsGründe für den Wechsel zu Genbook
I been with genbook before there was square. I use alsquare for my payment process.Antwort von Genbook
Hi Lynn,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Killing my Business
Bewertet am 8.4.2019
Empty promises.
Empty promises.
Vorteile
Use to be great and worked well with Google.
Nachteile
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.
Antwort von Genbook
Hi there,
Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.
Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.
We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.
Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.
Warmly,
The Genbook Team
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Tool for Small Businesses
Bewertet am 9.12.2019
This tool helps all of my stylist see and control their schedules. They can talk to clients and it...
This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.
Vorteile
I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.
Nachteile
I wish we had an option to add photos to services.
Gründe für den Wechsel zu Genbook
It’s was clean and easy to use for clients. The simplicity was attractive for the booking process.Antwort von Genbook
Hi Renee,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Genbook has been great
Bewertet am 17.12.2019
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Vorteile
As a barber it’s been nice and easy for adding all my services, also very easy for clients to figure out.
Nachteile
I don’t have much cons, clients wish it would save their card. Maybe create an account for them so they don’t have to put a card in every time.
Gründe für den Wechsel zu Genbook
Other coworkers were using it so decided to jump on the train.Antwort von Genbook
Hi Diego,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
Genbook Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Genbook.F. Welche Preispläne bietet Genbook an?
Genbook bietet folgende Kostenpläne an:
- Ab: 25,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Genbook?
Genbook hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50
F: Welche Sprachen werden von Genbook unterstützt?
Genbook unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Genbook mobile Geräte?
Genbook unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Genbook?
Genbook kann in folgende Anwendungen integriert werden:
Constant Contact, Google Ads, Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress
F. Welche Varianten der Kundenbetreuung bietet Genbook an?
Genbook bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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