Service Fusion

Einfach. Leistungsstark. Mobil. Field Service Management Software

Über Service Fusion

Service Fusion ist eine webbasierte Außendienstmanagement-Software, die eine Vielzahl von Funktionen wie Kundenmanagement, Rechnungsstellung und Zahlungen, Inventarmanagement, Zeiterfassung und Berichterstattung bietet.

Mit Service Fusion können Nutzer schnell Kostenvoranschläge und Auftragsbestätigungen erstellen, indem sie vorab ausgefüllte Artikel- und Servicepositionen verfolgen sowie Verweisquellen verfolgen und Vertriebsmitarbeitenden Aufträge zur Provisionsberechnung zuweisen können. Über das Drag-and-drop-Versandnetz können Nutzer Jobinformationen per SMS oder über die mobile Web-App an Außendienstmitarbeitende senden. Nutzer können Rechnungen zu Aufträgen erstellen, Zahlungen abwickeln und das Buchhaltungssystem mit einem einzigen Klick aktualisieren. Service Fusion unterstützt die automatische Synchronisierung von Rechnungen. Das Tool unterstützt auch die Serialisierung des Inventars und der verwalteten Lagerbestände mithilfe des integrierten Inventarsystems. Zeiterfassung, Gehaltsabrechnung und Umsatzberichterstattung werden ebenfalls vom Produkt unterstützt.

Service Fusion ist anpassbar und nutzerspezifische Berechtigungen und Präferenzen können auf die vielen Module des Systems angewendet werden. Die Software bietet auch native mobile Apps für mobile Android- und Apple-Geräte. Fix St Louis und Dun-Rite Vac sind nur wenige der Organisationen, die diese Software verwenden.


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Du bist nicht sicher, ob Service Fusion das Richtige ist? Mit einer beliebten Alternative vergleichen

Service Fusion

4,3 (197)
VS.

Startpreis

Keine Preise gefunden
49,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

119
125

Integrationen

4
4

Bedienkomfort

4,3 (197)
4,7 (149)

Preis-Leistungs-Verhältnis

4,2 (197)
4,7 (149)

Kundenservice

4,2 (197)
4,8 (149)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,3 /5
(197)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,0/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,2/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 197 Bewertungen
S.
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic Software and Great Customer Service

Bewertet am 17.2.2017

We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to...

We used Service Fusion for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc).

The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired.

On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs.

Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs.

Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours.

Vorteile

Highly configurable, easy to use, intuitive user interface.

Nachteile

Would like to see more customizable reporting, but what is provided out of the box is sufficient

Leif
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!

Bewertet am 10.10.2017

Tremendous consolidation and money-saving via systems and especially efficiency and automation...

Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!

Vorteile

We are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction.

Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management!

Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible.

It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client!

Nachteile

Very few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their

Aaron
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Another Broken Software With Crappy Back-End Support

Bewertet am 23.7.2019

Mostly negative. Its been really rough for us trying to build and grow our company using this...

Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Vorteile

It customizable and pretty user-friendly

Nachteile

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Shawna
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use, and Optimal Customer Service

Bewertet am 27.2.2023

I just started using Service fusion 8 months ago, at first I was scared I would mess up the whole...

I just started using Service fusion 8 months ago, at first I was scared I would mess up the whole process of customers and scheduling my technicians. But Service Fusion has proven over and over again their product is easy to use, implement, and there really isn't much that you can't "undo" if you make a mistake. If I can't figure out how to do something all I have to do is contact customer service and they walk me through step by step!

Vorteile

The easy of use for this product is amazing! If I think there might be a better way to do a task, I can always reach out to Customer care and they are fabulous in trouble shooting my ideas.

Nachteile

The only drawback is when there are more than on tech on a job, the real time data is not available on the calendar home page.

In Betracht gezogene Alternativen

Housecall Pro

Gründe für den Wechsel zu Service Fusion

The ease of use and the cost

Antwort von Service Fusion

Your feedback is valued! Thank you for taking time to leave us a review.

Rick
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Raving Fan

Bewertet am 21.2.2023

The customer service is outstanding. They are quick to walk me through to solutions.

The customer service is outstanding. They are quick to walk me through to solutions.

Vorteile

It is a wonderful platform. This is my third platform from similar companies. All of the others have invoicing, calendar, etc. ServiceFusion is special. I use the VOIP phone feature, the data in Reports, accounting tab, and all the color coded dashboards. It is a great, great platform to run a business. If a prospect wants to just keep track of his jobs, there are less expensive options. But if a prospect wants to run a business, SF is a great solution.

Nachteile

It was very difficult to launch SF. The great thing about SF is it is highly customizable. The bad thing is that it is very customizable. It was very hard to get all the communication, forms, colors, etc set-up. Housecall took 1/10 the time to set-up. But now that it is set-up, I love, love SF.

Antwort von Service Fusion

Your raving review is much appreciated! Thank you for your feedback.

5 von 197 Bewertungen angezeigt Alle Bewertungen

Service Fusion Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Service Fusion.

Service Fusion bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Abonnement
  • Gratis Testen: Nicht verfügbar

Service Fusion hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Service Fusion unterstützt die folgenden Sprachen:

Englisch

Service Fusion unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Service Fusion kann in folgende Anwendungen integriert werden:

Google Calendar, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online

Service Fusion bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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