Service Fusion

Service Fusion

Einfach. Leistungsstark. Mobil. Field Service Management Software

4,5/5 (126 Bewertungen)

Service Fusion Übersicht

Was ist Service Fusion?

Service Fusion ist eine webbasierte Außendienstmanagement-Software, die eine Vielzahl von Funktionen wie Kundenmanagement, Rechnungsstellung und Zahlungen, Inventarmanagement, Zeiterfassung und Berichterstattung bietet.

Mit Service Fusion können Nutzer schnell Kostenvoranschläge und Auftragsbestätigungen erstellen, indem sie vorab ausgefüllte Artikel- und Servicepositionen verfolgen sowie Verweisquellen verfolgen und Vertriebsmitarbeitenden Aufträge zur Provisionsberechnung zuweisen können. Über das Drag-and-drop-Versandnetz können Nutzer Jobinformationen per SMS oder über die mobile Web-App an Außendienstmitarbeitende senden. Nutzer können Rechnungen zu Aufträgen erstellen, Zahlungen abwickeln und das Buchhaltungssystem mit einem einzigen Klick aktualisieren. Service Fusion unterstützt die automatische Synchronisierung von Rechnungen. Das Tool unterstützt auch die Serialisierung des Inventars und der verwalteten Lagerbestände mithilfe des integrierten Inventarsystems. Zeiterfassung, Gehaltsabrechnung und Umsatzberichterstattung werden ebenfalls vom Produkt unterstützt.

Service Fusion ist anpassbar und nutzerspezifische Berechtigungen und Präferenzen können auf die vielen Module des Systems angewendet werden. Die Software bietet auch native mobile Apps für mobile Android- und Apple-Geräte. Fix St Louis und Dun-Rite Vac sind nur wenige der Organisationen, die diese Software verwenden.

Service Fusion Übersicht

Kosten

Beginnt ab
99,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Service Fusion Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

Service Fusion Screenshot:
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Service Fusion Bewertungen

Service Fusion Bewertungen

Gesamtbewertung
4,5
/
5
Ausgezeichnet
82

Sehr gut
33

Durchschnitt
5

Gering
3

Schlecht
3

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,2
Bedienkomfort
4,5
Kundenbetreuung
4,6
91% haben diese Anwendung empfohlen
Brandon V.

If you have a sales team that is mobile and on the road this is an incredible platform.


Mit Google übersetzen
Carla R.

Wow, great product and great support!

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.


Mit Google übersetzen
David L.

This software is not ready for work.

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.


Mit Google übersetzen
Makenzie G.

Dispatch Made Easy

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!


Mit Google übersetzen
Terry C.

Service Fusion is Malleable and can become what you need it to.

Their team in support is always quick to assist, they are helpful and not condescending.


Mit Google übersetzen
Brandon V.
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

If you have a sales team that is mobile and on the road this is an incredible platform.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.4.2018
Quelle der Bewertung: Capterra

Vorteile

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Nachteile

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Carla R.
Branche: Bau
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Wow, great product and great support!

Täglich für 1-5 Monate genutzt
Bewertet am 11.3.2020
Quelle der Bewertung: Capterra

We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing.

Vorteile

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection.

Nachteile

The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

David L.
Branche: Bau
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

This software is not ready for work.

Täglich für 1-5 Monate genutzt
Bewertet am 30.3.2017
Quelle der Bewertung: Capterra

First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck.

Vorteile

It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures.

Nachteile

The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with.

Übersetzen auf: Deutsch

Antwort von Service Fusion

Hi David:

Thank You for your feedback.

We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone.

I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available.

Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better.

I am sorry we couldn't be a great fit for you at this time.

Max

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Makenzie G.
Branche: Verbraucherdienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Dispatch Made Easy

Täglich für 6-12 Monate genutzt
Bewertet am 30.9.2019
Quelle der Bewertung: Capterra

I really enjoy Service Fusion. It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!!

Vorteile

My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type)

Nachteile

The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Terry C.
Branche: Krankenhausversorgung & Gesundheitswesen
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Service Fusion is Malleable and can become what you need it to.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.9.2019
Quelle der Bewertung: Capterra

Their team in support is always quick to assist, they are helpful and not condescending.

Vorteile

It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, Service fusion was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income.

Nachteile

The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,9/10
Basierend auf 126 Benutzerbewertungen
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Service Fusion Preis

Service Fusion Preis

Beginnt ab
99,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 126 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Service Fusion Funktionen

Service Fusion Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,2/5
Basierend auf 126 Benutzerbewertungen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

Service Fusion Häufig gestellte Fragen

Service Fusion Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Service Fusion.

F. Welche Preispläne bietet Service Fusion an?

Service Fusion bietet folgende Kostenpläne an:

Beginnt ab: 99,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von Service Fusion?

Wir haben keine Informationen über die Funktionen von Service Fusion

F. Wer sind die typischen Nutzer von Service Fusion?

Service Fusion hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Service Fusion unterstützt?

Service Fusion unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Service Fusion an?

Service Fusion hat folgende Preismodelle:

Abonnement

F. Unterstützt Service Fusion mobile Geräte?

Service Fusion unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Service Fusion?

Service Fusion kann in folgende Anwendungen integriert werden:

Google Calendar, Microsoft Outlook, QuickBooks, QuickBooks Online

F. Welche Varianten der Kundenbetreuung bietet Service Fusion an?

Service Fusion bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen