FluentStream

FluentStream

A cloud-based business phone service

4.6/5 (60 Bewertungen)

FluentStream Übersicht

Technology
With a growing list of innovative features and integrations, FluentStream offers technology that challenges the idea of what a phone system can do. In addition to the business phone functionality you use each day, such as voicemail or call forwarding, FluentStream develops innovative features that do more than just make phones ring. With functionality that streamlines management and analytics to features that optimize business communications in a mobile world, FluentStream offers dynamic cloud-based technology for businesses of any kind.

Experience
The customer's experience is what matters. FluentStream's US-based support team is available 24x7x365 and their on-boarding crew ensures quick and seamless integration of your new phone system, in record time.

Value
FluentStream offers a business phone system at a value that doesn't compromise value. FluentStream supports a spectrum of different industries, operations, and company sizes while offering a number of service plans. If a plan doesn't fit your exact needs you can select your own features a-la-carte to ensure you get nothing more and nothing less than exactly what you need from a business phone service.

Preis

Beginnt ab
20,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Kanada, Vereinigte Staaten von Amerika

Unterstützte Sprachen


FluentStream Bewertungen

Gesamtbewertung
4.6/5
93% Positive Bewertungen
43
Ausgezeichnet
13
Sehr gut
2
Durchschnitt
2
Gering
0
Schlecht
Nate M.
Mit Google übersetzen

Best Phone System I have ever used.

Täglich für 6-12 Monate genutzt
Bewertet am 12.8.2019
Quelle der Bewertung: Capterra

We switched from another phone system that we had nothing but problems with. With Fluentstream we had an EXTREMELY easy implementation and they have solved every issue we had with our previous phone system. The system is fully adaptable to all of our needs and has way more features than we could even use. And if we do have a question, or an issue it is handled immediately by support team. Couldn't be happier

Vorteile

Functionality, ease of use, and most of all the support staff that comes with it.

Nachteile

Sometimes the phones don't update as fast as they should.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Emil W.
Mit Google übersetzen

A FluentStream Review from One Very Satisfied Customer

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.2.2019
Quelle der Bewertung: Capterra

FluentStream Technologies provides us with an awesome product and company management that evidences a true caring response to their client…in business, as elsewhere, it doesn’t’ get any better than this.

Vorteile

FluentStream Technologies has proven to be a net positive for our business. Numerous features that are available at reasonable cost are but one of the positives about this company. The very user-friendly web interface is also a great and valuable tool.

We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. At those very infrequent times when technology evidences a hiccup, the service personnel are right there and stay with you until any issue is resolved. Their caring is palpable.

Fluent Stream has greatly exceeded our expectations for customer service. Six years onboard with them attests to our ongoing great satisfaction.

Nachteile

There really isn't anything negative that I can say about this product.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Sandra L.
Mit Google übersetzen

Customer service at its best!!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.8.2019
Quelle der Bewertung: Capterra

Vorteile

Like all technology there are kinks and issues that happen, but, if you have a strong customer support system then the few issues you have never become big headaches. Every single customer service representative or support technician has always been very easy to work with, and always listened to me before trying to solve the problem; then explain to you how to fix the issue in language that a non technical person can understand. They were with us from the very beginning setting up our phone system, and continue to make us feel like we are as important as any customer when we call for assistance. I would highly recommend Fluentstream for your internet telephone needs!!!

Nachteile

This software has met our needs, I can't think of anything that I do not like.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Janene B.
Mit Google übersetzen

FluentCloud

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.8.2018
Quelle der Bewertung: Capterra

Vorteile

We are a call center doing outbound B2B marketing. We use this software so that we can record the agents calls. There are a couple of things I like....I like how easy it is to listen to and save call recordings. I also like that I can filter based on what I am looking for such as by caller name, phone number, extensions, and by date. I also like that we were able to sync everything together with this and our CRM.

Nachteile

There are many things I do not care for with this software. Quite often it does not work properly and the calls are garbled and can't be understood. Also that the recordings are only there for a week I think it is. We save all of our appointment recordings anyway but if an issue comes up with a call that was further out than a week, it isn't there anymore.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

6.0/10
Jessica R.
Mit Google übersetzen

Couldn't ask for better customer service!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.1.2019
Quelle der Bewertung: Capterra

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Vorteile

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Nachteile

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

FluentStream Preis

Beginnt ab
20,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

FluentStream Funktionen

  • Anrufaufzeichnung
  • CRM-Integration
  • Echtzeit-Analytik
  • Umleitung der Anrufe
  • Videokonferenzen
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)

  • API
  • Aktivitäts-Dashboard
  • Anrufer-ID
  • Anrufüberwachung
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • Berichterstattung über Anrufe
  • Chat
  • Echtzeit-Berichterstattung
  • Integration von Dritten
  • Konferenzschaltungen
  • Sofortnachrichten
  • Überwachung

Zusätzliche Informationen für FluentStream

Schlüssel-Features von FluentStream

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

Vorteile

Unrivaled Support
The US-based support team provides multi-channel support 24x7x365, with an average hold time of only 7 seconds.

Fully-Hosted Technology
With SIP trunking and redundant servers, FluentStream ensures 99.99% business phone uptime all day, every day.

Innovative Features
In addition to offering the business-essential features, FluentStream is constantly developing new technology that challenges the way you think of a phone system.

Seamless Integrations
FluentStream's integrations were requested by and designed for customers with the intent to increase efficiency, streamline processes, and generally make a job as simple and easy as possible.

Scalable Solutions
FluentStream's cloud-based technology can be implemented, or adapted over time, without investing in additional infrastructure. It works on any device, at any location, and can support as many or few users as needed.

FluentStream Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über FluentStream.

F. Welche Preispläne bietet FluentStream an?

FluentStream bietet folgende Kostenpläne an:

Beginnt ab: 20,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Four pricing tiers to meet the needs of your business. Unlimited calls to the US and Canada with first-class quality and guaranteed reliability. With 99.99% uptime, you always have direct access to our expert online knowledge base and US-based customer support team. Opt to customize your business phone system by adding individual features “A-La-Carte” to whichever plan you select.

F. Was sind die Hauptfunktionen von FluentStream?

FluentStream bietet die folgenden Funktionen:

  • Advanced Call Center Management functionality
  • Area Code Routing
  • Auto-Attendant
  • Call Flip
  • Check voicemails anywhere on the FluentCloud platform.
  • ClicktoCall
  • Conference Bridge
  • Custom integrations with your CRM
  • Dynamic Agents
  • Escape the Queue
  • Extensive call center management features for support teams
  • Find me/Follow me
  • FluentCloud Live Manager gives instant call visibility.
  • Hot Desking
  • Integrate with Zendesk, Freshdesk and other tickets systems.
  • Internet Fax
  • Local Number Dialing
  • Message Blaster
  • Queue Call Back
  • Record inbound/outbound calls for select extensions.
  • SMS Messaging
  • Set up complex routes to acomodate your business needs.
  • Skills-based routing
  • Static Agents
  • Time Conditions
  • Video Conference w/ Screensharing
  • Virtual Extensions
  • Virtual Extensions
  • Voice Mail Drop
  • Voice Mail Transcription
  • With WebPhone you can turn your browser into your phone.
  • Workflow notifcations
  • Zip Code Routing

F. Wer sind die typischen Nutzer von FluentStream?

FluentStream hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Kleine Unternehmen

F: Welche Sprachen werden von FluentStream unterstützt?

Wir haben keine Informationen darüber, welche Sprachen FluentStream unterstützt

F. Welche Preispläne bietet FluentStream an?

FluentStream hat folgende Preismodelle:

Abonnement

F. Unterstützt FluentStream mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte FluentStream unterstützt

F. Mit welchen anderen Applikationen integriert FluentStream?

FluentStream kann in folgende Anwendungen integriert werden:

ExecVision, Freshdesk, Freshdesk, G Suite, Office 365, Salesforce Sales Cloud, VanillaSoft, Zendesk

F. Welche Varianten der Kundenbetreuung bietet FluentStream an?

FluentStream bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen