Blackbaud Raiser's Edge NXT

Cloud-Fundraising- und Relationship-Management für gemeinnützige Organisationen

Über Blackbaud Raiser's Edge NXT

Raiser‘s Edge NXT ist eine cloudbasierte Fundraising- und Spenderbeziehungsmanagement-Software, die entwickelt wurde, um die Bedürfnisse kleiner und mittlerer gemeinnütziger Organisationen zu erfüllen. In einer einzigen Lösung werden Spendermanagement, Kontaktmanagement, Datenbankmanagement und automatische Zahlungsfunktionen angeboten.

Mit der Kampagnenverwaltungsfunktion von Raiser‘s Edge NXT kann das Marketing analysegesteuerte Kampagnen senden, Online-Spenden sammeln, Crowdfunding-Bemühungen initiieren und die Kampagnenleistung messen.

Mit der Spenderverwaltungsfunktion der Software können Nutzer die Leistung des Portfolios und der Pipelines aus der Ferne verfolgen und verwalten, mehrere Touchpoints verfolgen, Aktionen zuweisen, wichtige Spender finden und schätzen, wie viel von ihnen gefordert werden kann.

Zu den Funktionen von Raiser‘s Edge NXT gehören ein Datenbankmanagement zur Sicherstellung der Sauberkeit und Genauigkeit von Unternehmensdaten sowie Datenanreicherungsdienste, die Nutzern helfen, Kontaktinformationen automatisch zu aktualisieren. Dies wiederum hilft Nutzern, die Bounce-Raten ihrer Kampagnen zu reduzieren.

Mit Hilfe angepasster Berichte und Dashboards zur genauen Verfolgung des Zustands der Fundraising-Bemühungen des Unternehmens erhalten Nutzer einen vollständigen Überblick über alle Fundraising-Aktivitäten und sind besser ausgestattet, um Entscheidungen über ihre Spendermanagementpraktiken zu treffen.


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Blackbaud Raiser's Edge NXT

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25,00 €
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Kostenlose Version
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Kostenlose Version
Kostenlose Testversion

Funktionen

82
194

Integrationen

1
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Bedienkomfort

3,9 (418)
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Preis-Leistungs-Verhältnis

3,7 (418)
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Kundenservice

4,1 (418)
4,1 (18.308)
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Nutzerbewertungen

Gesamtbewertung

4,2 /5
(418)
Preis-Leistungs-Verhältnis
3,7/5
Funktionen
4,1/5
Bedienkomfort
3,9/5
Kundenbetreuung
4,1/5

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Zeigt 5 von 418 Bewertungen
Cain
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great Product, but Could be Overkill for Most Nonprofits

Bewertet am 26.3.2018

It's doubtful to me, especially after having worked with a few smaller nonprofits which have used...

It's doubtful to me, especially after having worked with a few smaller nonprofits which have used Raisers Edge, that even the heaviest users in this arena are using even 50% of the product's out of the box functionality. So while I love the product, and especially love it because it integrates seamlessly with Financial Edge for the accounting reporting, smaller nonprofits are probably better served with something just as user-friendly but much cheaper for donations/events/membership management, like Avectra's Net Forum.

Vorteile

Blackbaud's Raisers Edge is great software for donations management, including special events and memberships. It's very easy to use, and very easy to get information from, whether through any of the many canned reports, or through queries and exports. Support is extra, but well worth the cost, at least in the initial years after set-up.

Nachteile

The cost - upwards for just the donations management - is considerable. And things like the Special Events module and Membership and Tributes and Memorials modules are not included in the base package. Like most other software, a lot of thought needs to happen when setting Raisers Edge up. But seriously for every con that I could list, the customer support that comes extra with the annual maintenance, if purchases, offsets the con with quick answers and fixes, so that even the most complicated thing in RE is easily addressed with a quick phone call to support.

Jeff
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

The best donor database

Bewertet am 5.12.2017

If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software,...

If you decide on Raiser's Edge, try to combine it with Financial Edge. Very similar software, integration, and user knowledge overlap. Just be prepared to pay.

Vorteile

Raiser's Edge is the best donor database I've seen. It has comprehensive fields and capability to track projects, funds, and appeals. When we used RE, we had about 250 different appeals categorized and about 50 different funds. When running reports or queries, you could slice and dice the data pretty much any way you wanted. Query functions were huge for me. You can dig down into anything you want - all donations by xyz appeal during 10-11 timeframe and paid by check at a certain event? That's an option, for example, with the click and choose query.
Huge added bonus if you use RE in conjunction with Financial Edge, Blackbaud's accounting system, as the two systems actually integrate (not export and import but a true integration).

Nachteile

The biggest obstacle we faced with RE was the pricing. Blackbaud prices you into tiers based on number of constituents, so if you keep old donor records "just in case", you end up accumulating all these records and data that you are paying for annually. If you can afford it, it's great. They are definitely shooting for the quality model not the low-cost model.

Cain
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

WITH RE-NXT, BLACKBAUD MAY HAVE GOTTEN ON THE CLOUD TOO FAST

Bewertet am 21.8.2019

With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto...

With the NXT version of its products, along with Blackbaud pretty much forcing its customers onto the cloud, Blackbaud is making some big mistakes. They haven't thought the web products out too much before pushing them out, for one (lots of functionality that previously existed doesn't exist now, although promised), and their customer service is no longer something to rave about. Anyone interested in RE-NXT but who hasn't used the older version of the product at all is going to be more impressed by (for example) Avectra's NetForum, which is cheaper and isn't waiting for significant functionality to be rolled out.

Vorteile

It's good Blackbaud realized that it needed to build in the classic version ("database view") of the old Raisers Edge into its NXT cloud version of the product. The old RE remains one of the best donor-, events-, membership-management software packages around. I've been using since 1997, and Raisers Edge integrates perfectly with Financial Edge.

Nachteile

As I mentioned, the cloud version of the software ("web view," or what you land on as soon as you click into Blackbaud.com and sign on) is weak. Adding to the frustration is that it looks completely different from the old version of the software. The worst thing about the cloud version is that a lot of the functionality in the old version has yet to show up in the web version, although Blackbaud keeps promising that future updates will contain familiar functions. In the middle of all this frustration is that Blackbaud's customer service, once the gold standard for what any customer service should be when paying this much for a product, has changed dramatically to customer service sometimes helping directly as they always did in the past, to customer service sending you Knowledgebase links for you, the customer, to figure out things yourself.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Expensive but worth it for any CRM needs

Bewertet am 3.5.2019

We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create...

We use Blackbaud Fundraising on a day to day basis to track donor records, giving, pledges, create crowdfunding pages and online donation templates.

Vorteile

Blackbaud Fundraising includes Raiser's Edge, Luminate Online, crowdfunding features. The Fundraising tools integrate very well and it's user friendly and intuitive. We are able to create an attractive and easy to use donation form for our website. It allows you to easily track donor giving, pledges, create donation pledges and integrate with Raiser's Edge and other tools well. NXT is a new feature we purchased which is expensive however it's an attractive interface to view and track donor pledge level and upgrades.

Nachteile

Blackbaud products tend to be very pricey and offer a ton of features however you only use about half of them on regular basis. It could be quite a challenge to create crowdfunding pages., definitely multiple steps. Sometimes the dashboard giving and queries show different numbers so there's some inconsistency. Their NXT new tool is amazing however it's pricey. It's great for major giving officer.

Lora
Gesamtbewertung
  • Branche: Hochschulbildung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

NXT - Web view and database view

Bewertet am 27.1.2021

We've realized that some of our field modifications in database view are not available for use in...

We've realized that some of our field modifications in database view are not available for use in web view in either lists or in the report builder because our use of them is not a universal one or the field is not required. We're thinking through how to utilize Attributes (Custom Fields) better in order to be able to more accurately view groups of data without having to apply too many exclusions or to include constituents that do not need to be part of the listing/report. These will be business process changes and will require some data cleanup, so we have not yet tackled them.

Vorteile

The most impactful web view pieces are those that the fundraisers use most often: viewing their portfolio and opportunities, actions that need follow up, and reports that have been built to help look at work completed. Lists are helpful to them for travel planning and calling. The Reports that are already built are great for a starting point.

Nachteile

Many of us use the database side (RE 7) more than the web view side still because there are so many areas that are not yet complete in web view. Roll out has been fast, though, so I'm excited to see what continues to grow. The areas we still use the most in the database side are query and export, adding constituents, adding gifts, and all work within funds. Those pieces still have some work needed on the web side to get to the sophistication we're accustomed to in database view.

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Blackbaud Raiser's Edge NXT Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Blackbaud Raiser's Edge NXT.

Blackbaud Raiser's Edge NXT hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Blackbaud Raiser's Edge NXT unterstützt die folgenden Sprachen:

Englisch

Blackbaud Raiser's Edge NXT unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Blackbaud Raiser's Edge NXT kann in folgende Anwendungen integriert werden:

Microsoft 365

Blackbaud Raiser's Edge NXT bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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