Agiloft Übersicht

Was ist Agiloft?

Agiloft unterstützt sofort einsatzbereite Lösungen für den Kundensupport, internen Helpdesk, das Vertragsmanagement, den Workflow und BPM, ITL und ITSM, das Änderungsmanagement, das Asset-Management, das Projekt- und Aufgabenmanagement, das Dokumentenmanagement, die RMA-Verarbeitung, das IT-Ticketing und die Lizenzgenerierung. Agiloft Helpdesk erhält hervorragende Bewertungen von Nutzern und Analysten und ist drei Jahre in Folge von Info-Tech mit der Auszeichnung „Best Overall Value“ bedacht worden. Agiloft Help Desk passt sich deinem Servicestil an. Die Anwendung richtet sich nach dir und nicht umgekehrt. Steigere die Organisationseffizienz durch eine schnellere Ticketauflösung, erhöhe die Konsistenz und erhalte umsetzbare Erkenntnisse.

Kunden bestätigen, dass Lösungen der Konkurrenz nicht mithalten können. Enthält ein anpassbares Self-Service-Portal, eine Workflow-Automatisierungs-Engine, Dashboard-Leistungskennzahlen und mehr. Automatisiere die Aufgabenzuweisung und steigere die Effizienz deiner Mitarbeiter im gesamten Unternehmen. Verwende den Helpdesk allein, zusammen mit der Agiloft Service Desk Suite oder mit anderen Agiloft-Anwendungen. Verfügbar als gehostete Cloud-Lösung oder als interne Bereitstellung. Wird von mehr als 3 Millionen Fachleuten bei Start-ups und bei Fortune-100-Unternehmen verwendet. Starte noch heute und erkenne den Unterschied, den echte geschäftliche Agilität ausmachen kann.

Agiloft Übersicht

Kosten

Beginnt ab
65,00 $/Monat

Preisoptionen

Gratis Testen
Einmalige Lizenz
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Agiloft Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Media

7601
7602
7603
7604
7605
583332
Agiloft video Agiloft Screenshot: Agiloft provides a knowledge base with answers to common questions in its Service Desk software suite Agiloft Screenshot: Agiloft supports end-user portal in its Agile Service Desk software suite Agiloft Screenshot: Agiloft's Agile Service Desk suite helps automate workflows and streamline operations Agiloft Screenshot: Agiloft's Agile Service Desk suite supports charts and reports Agiloft Screenshot: Agiloft's helpdesk software module allows users to set escalation rules Agiloft Screenshot: Agiloft's Service Desk suite offers helpdesk and ticketing features

Agiloft Bewertungen

Agiloft Bewertungen

Gesamtbewertung
4,9
/
5
Ausgezeichnet
28

Sehr gut
2

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,8
Funktionen
4,8
Bedienkomfort
4,6
Kundenbetreuung
4,8
100% haben diese Anwendung empfohlen
Kelsie M.

Agiloft is perfect for designing business processes

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents. We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.


Mit Google übersetzen
Cindi K.

Highly customizable and affordable system with excellent customer service

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.


Mit Google übersetzen
Brian P.

DCG Systems Experience

I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!


Mit Google übersetzen
David C.

Still new to this but good so far

Still new to the software but it has already eased a lot of the burden we had in our service desk solution.


Mit Google übersetzen
Ryan M.

Fantastic, Easy to Use, Customizable and Automated Product

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships.


Mit Google übersetzen
Kelsie M.
Branche: Essen & Trinken
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Agiloft is perfect for designing business processes

Wöchentlich für 1-5 Monate genutzt
Bewertet am 25.8.2019
Quelle der Bewertung: Capterra

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents. We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.

Vorteile

Agiloft presents a great utility in the management of audit trails, and barcoding / RFID. It is quite good to work with business process mapping, which can be designed and modeled completely from scratch.

Nachteile

Given that it lacks many functions for customer service, we think it would not be very useful in the management of call centers. It does not have a good virtual assistant, nor enough workflow management tools. It also does not manage emails.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Cindi K.
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Highly customizable and affordable system with excellent customer service

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 3.3.2017
Quelle der Bewertung: Capterra

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Brian P.
Übersetzen auf: Deutsch

DCG Systems Experience

Bewertet am 5.4.2012
Quelle der Bewertung: Capterra

I would recommend Agiloft to anyone needing a fully customizable CRM with a focus on customer relations. the folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding!

Vorteile

Easily Customizable to our business needs. Automatic reporting and email notifications are essential to our process.

Out of the box integration to our business structure. Create and adapt business practices to include Agiloft. We did not know what we were missing until we started creating processes with Agiloft in mind, The joke at our company is "Agiloft can do it".

Nachteile

As a company that tracks equipment MTBF, availability and MTTR, the Graphics and Graphing packages lack the ability to do some of the hings we would like. Still need to import some data into excel for post processing.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

David C.
Branche: Immobilien
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Still new to this but good so far

Täglich für 1-5 Monate genutzt
Bewertet am 4.8.2020
Quelle der Bewertung: Capterra

Still new to the software but it has already eased a lot of the burden we had in our service desk solution.

Vorteile

This is my company's first foray into ITSM so it had to be right. It does everything we had in our specification requirements. The UI for admins is a lot better than I'd experienced before

Nachteile

The setup was a bit fiddly but that was eased by the supplier who provided 40 hours of setup assistance to get us rolling, as part of the ontract

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Ryan M.
Branche: Informationstechnologie & -dienste
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Fantastic, Easy to Use, Customizable and Automated Product

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 14.4.2020
Quelle der Bewertung: Capterra

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs. The customer support team is very reliable and clearly interested in building long-term customer relationships.

Vorteile

The best features of the Agiloft software are that it is automated: agreements and purchase requests are automatically routed through the approval process. In addition, the software can be customized so that once an agreement is approved, it is automatically uploaded to DocuSign and routed for signature. These features allow the legal team in my organization to handle a heavy load of contracts with a small team.

Nachteile

Anythings issues with the software can easily be fixed, thanks to the highly customizable nature of the platform.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,6/10
Basierend auf 30 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Agiloft Preis

Agiloft Preis

Beginnt ab
65,00 $/Monat
Gratis Testen
Einmalige Lizenz
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,8/5
Basierend auf 30 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Agiloft Funktionen

Agiloft Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,8/5
Basierend auf 30 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Agiloft Häufig gestellte Fragen

Agiloft Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Agiloft.

F. Welche Preispläne bietet Agiloft an?

Agiloft bietet folgende Kostenpläne an:

Beginnt ab: 65,00 $/Monat

Preismodell: Einmalige Lizenz, Kostenlos, Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Agiloft?

Wir haben keine Informationen über die Funktionen von Agiloft

F. Wer sind die typischen Nutzer von Agiloft?

Agiloft hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Agiloft unterstützt?

Agiloft unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Agiloft an?

Agiloft hat folgende Preismodelle:

Einmalige Lizenz, Kostenlos, Abonnement

F. Unterstützt Agiloft mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Agiloft unterstützt

F. Mit welchen anderen Applikationen integriert Agiloft?

Agiloft kann in folgende Anwendungen integriert werden:

Adobe Document Cloud, Adobe Sign, BeyondTrust, DocuSign, LogMeIn Rescue, Microsoft Azure, Okta, OneLogin, Salesforce Sales Cloud, Xero

F. Welche Varianten der Kundenbetreuung bietet Agiloft an?

Agiloft bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen