Über Agiloft

Agiloft unterstützt sofort einsatzbereite Lösungen für den Kundensupport, internen Helpdesk, das Vertragsmanagement, den Workflow und BPM, ITL und ITSM, das Änderungsmanagement, das Asset-Management, das Projekt- und Aufgabenmanagement, das Dokumentenmanagement, die RMA-Verarbeitung, das IT-Ticketing und die Lizenzgenerierung. Agiloft Helpdesk erhält hervorragende Bewertungen von Nutzern und Analysten und ist drei Jahre in Folge von Info-Tech mit der Auszeichnung „Best Overall Value“ bedacht worden. Agiloft Help Desk passt sich deinem Servicestil an. Die Anwendung richtet sich nach dir und nicht umgekehrt. Steigere die Organisationseffizienz durch eine schnellere Ticketauflösung, erhöhe die Konsistenz und erhalte umsetzbare Erkenntnisse.

Kunden bestätigen, dass Lösungen der Konkurrenz nicht mithalten können. Enthält ein anpassbares Self-Service-Portal, eine Workflow-Automatisierungs-Engine, Dashboard-Leistungskennzahlen und mehr. Automatisiere die Aufgabenzuweisung und steigere die Effizienz deiner Mitarbeiter im gesamten Unternehmen. Verwende den Helpdesk allein, zusammen mit der Agiloft Service Desk Suite oder mit anderen Agiloft-Anwendungen. Verfügbar als gehostete Cloud-Lösung oder als interne Bereitstellung. Wird von mehr als 3 Millionen Fachleuten bei Start-ups und bei Fortune-100-Unternehmen verwendet. Starte noch heute und erkenne den Unterschied, den echte geschäftliche Agilität ausmachen kann.


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Du bist nicht sicher, ob Agiloft das Richtige ist? Mit einer beliebten Alternative vergleichen

Agiloft

4,9 (34)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
7,16 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

87
160

Integrationen

16
20

Bedienkomfort

4,5 (34)
4,0 (14.227)

Preis-Leistungs-Verhältnis

4,7 (34)
4,3 (14.227)

Kundenservice

4,8 (34)
4,2 (14.227)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,9 /5
(34)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,7/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,8/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 34 Bewertungen
Damian
Damian
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A fantastic product with exceptional functionality and adaptibility

Bewertet am 22.10.2020

You can see why Agiloft is the industry benchmark due to the extensive adaptability and functionalit...

You can see why Agiloft is the industry benchmark due to the extensive adaptability and functionality. Unless you have a proficient dedicated IT in-house support who can setup the system, you will have to invest in some time at the start along with Agiloft to customise to your liking.

I think most companies do not use even 50% of Agiloft's capabilities. Good product.

Vorteile

We use and trial a lot of software for either our own use or clients. Agiloft is by far the most advanced contract management software out there.

It is more than just CMS. We liked the ability to White label it for clients either directly in-house or through the client portal managed by us. For an administrator, the functionality and customizable process and table flows are excellent. For the UI for a non-admin user, it can literally be 1,2 or 3 tasks/functions on their home page. The possibility to automate mundane, daily tasks such as daily agreements or POs can be routed through for automatic approval when they meet the criteria.

The templates and the mobile click and approve were popular features as it did not create the approval queue that previously happened with delays in notifications

The customer support is very comprehensive as is the number of videos for various bits of training. You really do feel like it's a system that has been custom designed for you but not with the same price tag.

Nachteile

Unlike virtually all of it's competition, it is not really a drag and drop type environment in the true sense. Some of the UI screens can seem too busy/cluttered but that did not bother me.

I would say that, similar to others, you need a stakeholder to be married to this product. This means that they become familiar with the interaction with tables when new fields are setup and the permissioning.

Cindi
Gesamtbewertung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly customizable and affordable system with excellent customer service

Bewertet am 3.3.2017

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All...

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service. All the staff I've encountered at Agiloft (not just the initial sales contact), from the implementers to the billing staff, have been responsive, friendly and helpful with a "can-do" positive attitude. They are a professional, dependable service-oriented team. Billing with Agiloft has always been very fair and transparent. The possibilities with Agiloft's system are nearly limitless. If inclined, the administrator can take on a significant amount of the maintenance and design of the system. I had no programming experience, but using the available documentation/tutorials and custom training available along with the creative ideas my implementer offered, I was able to become quite independent and save our company money while having a tailored, high performing contract system that grows with our organization's needs.

CONS: With so many possibilities for customization comes a number of decisions that need to be made. This can be time-consuming, but Agiloft offers the customer the option to make as many or as little of the design decisions as works for them. We'd much rather have the problem of too much choice than a situation where the system doesn't fit our needs enough or where the cost of having an engineer design everything in our system is prohibitively expensive. If your organization wants to handle some of the maintenance and design, there definitely can be a learning curve for the more complex aspects but also great payoff in independence and control of the direction of the system.

RECOMMENDATIONS FOR OTHER BUYERS: We had a very lengthy review process that involved intensive research. We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth). We also recommend noting how much the vendor listens to you during the sales process. Agiloft has been a solid industry leader since the 1990's and did not pressure or rush us to make our decision. They were patient and respectful and worked hard to understand our unique needs as a nonprofit and as a public media organization. We recommend taking time for the demos, using the free trial versions and talking to the vendors thoroughly about what is and isn't included and how they operate. We also recommend reading the PCMag review as it was comprehensive and captured what makes Agiloft different from its competitors.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Budget-friendly CLM Tool

Bewertet am 9.9.2021

Vorteile

It's a very good Contract Lifecycle Management tool. Contract or DPA templates can be easily updated and customized. Agiloft has capability to integrate with ServiceNow and Oracle, which helps to build a cohesive Source to Pay process. It also has capabilities to build a Security module for vendor vetting. Generating and assigning tasks are a good add-on.

Nachteile

The UI can use a lot of improvement. A lot of the simple steps are unnecessarily complicated. Building a Procurement process gets a bit messy since Agiloft is not advanced enough to integrate multiple process (like Sourcing, Legal, Privacy, Security, etc.) is a smooth way.

In Betracht gezogene Alternativen

ServiceNow

Zuvor genutzte Software

Jira

Gründe für den Wechsel zu Agiloft

Budget concerns.
Matt
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Best software purchase I've ever made

Bewertet am 16.5.2012

I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a...

I don't want to sound over the top, but I have nothing but good things to say about Agiloft. As a rapidly growing company we had many manual processes which needed to be automated. Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG.

By far the strongest aspect of Agiloft is its ease of customization. Literally all customization is point and click, and within about 40 hours of our initial installation (which we did ourselves on our hardware), we had a system up and running which accomplished what I was unable to do with any other product.

Since the original implementation in October 2011, there has not been a week where I have not been rolling out AG into other areas of our business, to the point where we now track everything from sales leads to fixed assets, billing, and service in AG.

Our users have learned quickly, and have been happy to have a system that helps them do their jobs well.

Vorteile

- Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.
- Ease of use - Even our fairly non-technical users find AG easy to pick up, and with light training are productive immediately. I attribute some of this to the user interface, but even more of it to the fact that we are able to mold the system to our business flow and terminology, so it's already familiar.
- Performance - We have a few dozen people in and out of the system all day, and rarely have any trouble. We did install on our own server, and sized it according to AG's recommendations.
- Quality - While any software product will have minor annoyances that you would like to see fixed, there are only a few of those. We have had absolutely zero bugs that have stopped us from getting the business value out of AG that we need.
- Cost - Very reasonable per-seat fees, no upcharges.

Nachteile

This is not a con, but my only advice is to find a champion for the project internally who understands the business processes you're wanting to implement in AG, and who has the time to focus on the project. Don't be afraid to implement what you need, and then tweak over time as requests come in - you'll rarely get everything right in a first pass and you'll get the best feedback after a minimal process has been in the users' hands for a week or two.

SUSAN
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Agiloft is my Co-Worker

Bewertet am 3.4.2020

Having all the company agreements at my fingertips has been fantastic! The implementation went...

Having all the company agreements at my fingertips has been fantastic! The implementation went very smooth and we are starting to implement new features (enhancing our clause library and providing access to 3rd parties to create their own agreements).

Vorteile

I refer to Agiloft as my co-worker because of the time savings it provides when I've been requested to provide information on a particular agreement or co-worker, as well as the time savings in drafting and finalizing agreements by using the Clause Library and Work-flows. The ease in training is also a major plus, new users anticipate being intimidated, but after 15 short minutes, they are off and running with full capabilities to start using all the features Agiloft provides.

Nachteile

Understanding the relationships between tables when setting up new fields and revising user permissions can be confusing.

5 von 34 Bewertungen angezeigt Alle Bewertungen

Agiloft Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Agiloft.

Agiloft bietet folgende Kostenpläne an:

  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Agiloft hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Agiloft unterstützt die folgenden Sprachen:

Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch

Agiloft unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Agiloft kann in folgende Anwendungen integriert werden:

Adobe Acrobat Sign, Docusign, Dynamics 365 Business Central, Google Docs, Google Maps, LogMeIn Rescue, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Outlook, Microsoft Word, Okta, OneLogin, QuickBooks Online Advanced, Salesforce Sales Cloud, Xero

Agiloft bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat

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