Über Kount
Kount bietet Unternehmen eine Plattform, die das Risiko von Betrug und Rückbelastungen eliminiert und so ihre Fähigkeit erhöht, Bestellungen von Online-Kundschaft entgegenzunehmen. Die Plattform enthält Dutzende von Tools und Funktionen, die sich den Geschäftsanforderungen und der Risikotoleranz anpassen. Die Plattform kann an spezifische Bedürfnisse kleiner, mittlerer und großer Unternehmen angepasst werden. Einige der grundlegenden Tools sind Fingerprinting von Geräten, Ortsbestimmung, Proxy-Piercing und eine einzigartige Kount-Bewertung.
Unternehmen können verfolgen, warum Transaktionen abgelehnt wurden, was die größten und aktuellen Risikofaktoren sind, wo Kundschaft bestellt, was die Spitzenzeiten sind und vieles mehr.
Als Online-Plattform kann die Lösung von Kount schnell installiert werden, ohne dass klobige Hardware oder teure Installationen erforderlich sind. Typische Kunden reduzieren laut Hersteller Betrug um bis zu 98 % und steigern ihren Umsatz um 2,2 bis 5,8 %.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Outsourcing/Offshoring
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Highly Recommended
Bewertet am 18.12.2018
A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our...
A lot of fraud and unauthorized transactions were captured. And helps minimized the losses of our company due to fraud transactions. Big thanks to Kount
Vorteile
Kount gives us the details and options to identify fraud, specially in online purchases. It's very risky for us merchant to approve all transactions. When I was a fraud agent way back 2014 we did manual fraud check that's very tragic and difficult. When Kount was introduced to us it makes our work a lot better and easier. All information was already given all we have to do is to study how Kount works and I was really impress about the details and features.
Nachteile
So far working with kount is easy. I hope someday Kount will upgrade into more specific details specially under card name matching with bank record. I know it's really hard to do that because of the wide coverage of all the bank systems all over the world, but someday Kount will and can. :-)
- Branche: Internet
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great tool for fraud risk management
Bewertet am 13.4.2019
Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing...
Kount has help us to reduce the fraud rate and the amount of manual work of agents do analyzing transactions
Vorteile
This tool was presented to us by one of customers as they were using it already for a while and wanted to continue. At the beginning I was a bit skeptical as many fraud management tools are slow, or difficult to read. As soon as we started using the program, it became one of favorites: it was very easy to learn to use it and it showed the right amount of information on the dashboard.
Kount not only gives you the usual information (location, attempts, score) but you also see all the linked transactions by different parameters (email, address, ip and device layers) which are great to catch the transactions from the bad guys. Agents can easily blacklist the information regarding suspected transactions without leaving the dashboard.
The rule set creations options are very flexible and you can split them according to merchant, markets and they can be modify or deactivated in just a few clicks.
Customer services are very helpful and quick to answer the enquirers.
Nachteile
The only thing I would improve is the reporting part as I find it a it basic, I would like to have more options that will help me to segment the data or get more information about the orders that pass through Kount
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Kount Pros & Cons
Bewertet am 18.12.2018
We found that Kount was not as relevant in our industry as other fraud tools that are more geared...
We found that Kount was not as relevant in our industry as other fraud tools that are more geared toward the travel industry. I'm sure it works well for industries selling goods, however it didn't work well for us. Overall, our agents were at times confused, and most often not able to use Kount in their decision making process.
Vorteile
The ease of integration of the API was good. I also like that you can read where the device is, versus what IP they're using
Nachteile
There's a lot of conflicting information in the results, thus not helping us in our decision for fraud. I've not been able to turn in on live onto the front end of our website, because it has falsely identified bookings as highly suspect of fraud, when they are past customers. We were being advised a credit card was issued on a U.S. bank when we knew the BIN number was a Canadian Bank issued card. We also had difficulty making a decision when the Persona was high and the safety rating was high as well. Our agents (end users) really struggled with using it to help make a decision about a fraudulent purchase. Sorry, not likely what you wanted to hear.
Antwort von Kount
Hi Robyn,
We are sorry to hear that you are struggling with scores and ratings - Rudy M. from our client success team will be reaching out to help. Rudy and everyone at Kount are committed to making this a great success story for you! Thank you for reviewing Kount!
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Cuts fraud but has a learning curve
Bewertet am 13.12.2018
I'm really happy with the service in general. I find their support very helpful and quick to reply....
I'm really happy with the service in general. I find their support very helpful and quick to reply. They also offer a lot of webinars that are extremely useful in keeping up with fraud trends and how to deal with credit card disputes.
Vorteile
Once you really get a handle on how to use and a feel for it's flaws, it's a great way to really reduce ecommerce fraud. It provides a lot of visibility into the customers so you can assess the risk effortlessly with the vast majority of orders. It's also really great how it connects orders, so even beyond fraud, it can make order lookup a lot easier if it's a tricky one to find.
Nachteile
It definitely requires a lot of practice and research to utilize it well in terms of assessing risk. Beyond that it also really helps if you have the ability to experiment with workflow.
Antwort von Kount
We sincerely appreciate the review you have written for us. It sounds like you are acquainted with your client success manager and have found that relationship helpful. That makes us happy!
Again, thank you for the review.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great fraud control software
Bewertet am 27.12.2018
Kount's support team has been great as have anyone I've spoken to there. Very professional. Well...
Kount's support team has been great as have anyone I've spoken to there. Very professional. Well written Magento extension.
Vorteile
Kount has a highly customizable fraud rule set that includes things like credit card number (For blacklisting people who chargeback), geographic information (I.E. address attributes), email addresses, among others. Kount worked pretty much out of the box with our platform with limited modification to work with our payment gateway and limited modifications to our workflow. The web portal is also very easy to use, it creates few if any questions addressed to our tech team.
Nachteile
I didn't have any problems with the software. So no real cons.
Kount Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Kount.F. Welche Preispläne bietet Kount an?
Kount bietet folgende Kostenpläne an:
- Ab: 0,01 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Kount?
Kount hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Kount unterstützt?
Kount unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Kount mobile Geräte?
Kount unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Kount?
Wir haben keine Informationen darüber, welche Integrationen Kount hat
F. Welche Varianten der Kundenbetreuung bietet Kount an?
Kount bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support
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