Lever

Our company operates similarily to a recruiting agency, which means we tend to hire for the same job on an ongoing basis, as opposed to hiring one or two candidates, then closing the job. Because of this, Lever helped us understand that we need a candidate-centric ATS, as opposed to a job centric ATS. This is a critical distinction when evaluating ATS, and is why we selected Lever over other systems.

The best feature is the global pipeline view that you see when you first log in. It makes understanding the pipeline really easy. And you can filter it down by job, recruiter, etc. which is also really helpful. It's really the best UI / UX of any ATS pipeline that we've seen.

We also really like the tagging and automation tools. Also the tight linkedin integration is nice. Oh, and two-way email sync with gmail is a critical feature for us that not all ATS have.

The reporting can be a little hard to understand at times. It doesn't have a direct integration with indeed, zip recruiter, or other job boards, so job distribution isn't as good as our last system (workable). But we're making it work.

At the moment nothing is good about this software

Merging had been disabled. We can no longer join new and old profiles into one profile.
New and existing profiles - we are no longer notified if a candidate may be a duplicate. Have you ever spoken with a candidate only to find out that they where not a good fit before?
Emails do not sync properly - Gmail will not be delivered if sent through Lever. We have found that we must copy and paste the email template to Outlook in order for the recipient to even receive the email. This has been going on for almost year.
Emails Part 2 - Entire threads of email conversations do not appear in Lever. They are missing so again we have to cut & paste entire conversations to place in the profile.
INDEED Candidates - These candidates must be forwarded into Lever. The same process we have done for 3 yrs, now all of a sudden are forwarding a separate entry of blank information which now must be deleted. It turns out that if you have an image in your signature on your email that is what creates the blank entry. SO if you have a logo, Facebook, Instagram, Twitter logo expect a blank entry. Customer Service told us we were doing it wrong. No their rollout was the most stupid thing we have ever worked with.
Different pipeline stages for different jobs makes no sense. You have 1 profile, you can have many jobs associated with that profile, you can have many hiring mangers for that 1 profile, they do not need to be all over the place.

Switched from a no-reporting ATS to Lever and it has been such a wonderful experience so far. The whole tool is built with candidates and candidate experience in mind. I honestly cannot imagine going back to how we used to work.

Working with candidate profiles is intuitive and fast - especially with the newest feature CV Review.

The Chrome extension makes sourcing on Linkedin a breezy.

Our account manager during closing the deal was absolutely lovely - she was a great support in pitching the proposal to the business and getting us the best price we could afford. Thanks, Lo!

I'm gonna have to say customer support. Issues are rarely resolved on the first try - they also work US hours only which makes it really hard to fix critical issues on day 1.

Lately there have been more issues with the platform than before. Though Lever sent an email about it, why it happened and how they will ensure it doesn't repeat in the future.