DocuTAP is a cloud-based EMR (Electronic Medical Records) and practice management software for urgent care clinics and offers features such as revenue management, billing, records management, business intelligence, and analytics.
DocuTAP focuses on improving workflow efficiency and helps to manage patient records, insurance documents, and other registration information as well as aids to improve collection time and boost revenues. The software offers billing functionalities and dashboard features and is customizable as per the clients' needs. DocuTAP provides customizable templates, order sets for advice, prescriptions, referrals & discharge instructions and chart rooms to track wait times & patient complaints. The tool also supports online check-in, automated E/M coding and offers business intelligence tools to make better decisions as well as helps organizations to move from paper workflows to digital records. DocuTAP analytics offers reporting capabilities with drag-and-drop features and provides in-depth data to find outliers in performance, staff clinics suitably and confirm service offer profitability.
DocuTAP is a tablet-based software and is hosted in SSAE16 SOC-1 Type II certified data centers. The software is Drummond and ONC certified, HIPAA compliant and has partnerships with Urgent Care Association of America and JUCM. Some of its customers include American Family Care, First Med Urgent Care, Lansing Urgent Care, Hometown Urgent Care and Owl Now Urgent Care.
Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved.
If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business.
Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.
In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).
The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle.
DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.
The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing.
Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.
The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!
Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.
Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.
Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.
The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.
Lots of headaches. Billing side was especially problematic.
Urgent Care specific. It was nice to not have to set up the system to not include things not applicable to urgent care.
Seems intuitive at first, but there are so many tips and tricks that you have to remember. We had a lot of trouble with new and PRN staff disliking the product. Also, we used their RCM and it was a NIGHTMARE! There are a lot of things we WISH it could do (that many other EMRs can do) that it just can't.
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• DocuTAP is an online EMR and practice management software that helps to manage records and improve the workflow efficiency of urgent care clinics.
• The software provides features such as patient data management, revenue cycle management, billing, reports, dashboards, business intelligence, and analytics.
• The product helps urgent care clinics in managing patients, analyzing financial and clinical operations trends and benchmarking against other players in the industry.
• DocuTAP helps to document and manage patients’ registration information, demographic data, insurance details, prescriptions, discharge instructions, and referrals.
• The software complies with major regulations such as HIPAA, is Drummond and ONC certified and also partners with Urgent Care Association of America and JUCM.
Weiter unter folgen häufig gestellte Fragen über DocuTAP.
DocuTAP bietet folgende Kostenpläne an:
Kostenlose Testversion: Nicht verfügbar
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DocuTAP bietet die folgenden Funktionen:
DocuTAP hat die folgenden typischen Kunden:
Mittlere Unternehmen, Kleine Unternehmen
DocuTAP unterstützt die folgenden Sprachen:
DocuTAP hat folgende Preismodelle:
Wir haben keine Informationen darüber, welche Geräte DocuTAP unterstützt
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DocuTAP bietet folgende Optionen für Kundensupport:
Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen