DocuTAP is a cloud-based EMR (Electronic Medical Records) and practice management software for urgent care clinics and offers features such as revenue management, billing, records management, business intelligence, and analytics.
DocuTAP focuses on improving workflow efficiency and helps to manage patient records, insurance documents, and other registration information as well as aids to improve collection time and boost revenues. The software offers billing functionalities and dashboard features and is customizable as per the clients' needs. DocuTAP provides customizable templates, order sets for advice, prescriptions, referrals & discharge instructions and chart rooms to track wait times & patient complaints. The tool also supports online check-in, automated E/M coding and offers business intelligence tools to make better decisions as well as helps organizations to move from paper workflows to digital records. DocuTAP analytics offers reporting capabilities with drag-and-drop features and provides in-depth data to find outliers in performance, staff clinics suitably and confirm service offer profitability.
DocuTAP is a tablet-based software and is hosted in SSAE16 SOC-1 Type II certified data centers. The software is Drummond and ONC certified, HIPAA compliant and has partnerships with Urgent Care Association of America and JUCM. Some of its customers include American Family Care, First Med Urgent Care, Lansing Urgent Care, Hometown Urgent Care and Owl Now Urgent Care.
I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.
The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!
Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.
Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved.
If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business.
Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.
In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).
The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle.
DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.
The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing.
Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.
Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.
This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner
it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.
DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D
Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.
Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.
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• DocuTAP is an online EMR and practice management software that helps to manage records and improve the workflow efficiency of urgent care clinics.
• The software provides features such as patient data management, revenue cycle management, billing, reports, dashboards, business intelligence, and analytics.
• The product helps urgent care clinics in managing patients, analyzing financial and clinical operations trends and benchmarking against other players in the industry.
• DocuTAP helps to document and manage patients’ registration information, demographic data, insurance details, prescriptions, discharge instructions, and referrals.
• The software complies with major regulations such as HIPAA, is Drummond and ONC certified and also partners with Urgent Care Association of America and JUCM.
Weiter unter folgen häufig gestellte Fragen über DocuTAP.
DocuTAP bietet folgende Kostenpläne an:
Kostenlose Testversion: Nicht verfügbar
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DocuTAP bietet die folgenden Funktionen:
DocuTAP hat die folgenden typischen Kunden:
Mittlere Unternehmen, Kleine Unternehmen
DocuTAP unterstützt die folgenden Sprachen:
DocuTAP hat folgende Preismodelle:
Wir haben keine Informationen darüber, welche Geräte DocuTAP unterstützt
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DocuTAP bietet folgende Optionen für Kundensupport:
Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen