Creedenz CXM

Creedenz CXM

Pushes customer engagement further than traditional CRMs

4.5/5 (5 Bewertungen)

Creedenz CXM Übersicht

Creedenz CXM is purpose-built Customer Relationship Management (CRM) suite with an emphasis on driving customer engagement. Offering users 24/7 access via a secure web portal and dashboard-based interface, CXM can also be deployed on-premise to provide flexible compatibility across mobile and desktop devices. Boasting real time data capture, customer interactions can by dynamically managed across expandable core areas of business spanning collaboration, sales, services, marketing and automation. Centralize project management by setting milestones, scheduling tasks, integrating email and tracking social network mentions. Get 360-degree views of customer interactions to pinpoint sales opportunities, manage pipelines and forecasts while receiving personalized ad-hoc reports or sales analytics.

CXM also enables the provision of a self-service web portal to customers seeking support, enabling ticket submissions and knowledge base access. Automation of sales workforce alerts, marketing activities and customer services streamlines workflow, harnessing CXM’s cross-system integration and tailored rules-based engine. The system’s unique Adaptive Data Engine (ADE) enables broad customization to fit specific business needs, made possible by a declarative meta-data based approach.

Preis

Beginnt ab
29,00 $/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Creedenz CXM Bewertungen

Gesamtbewertung
4.5/5
100% Positive Bewertungen
3
Ausgezeichnet
2
Sehr gut
0
Durchschnitt
0
Gering
0
Schlecht
Kevin R.
Mit Google übersetzen

Most Configurable CRM Product on the Market at the Lowest Price!

Bewertet am 20.11.2014
Quelle der Bewertung: SoftwareAdvice

Vorteile

Their Support Team is highly responsive and located in the United States (California). Training was included in our purchase, and the robust features, ease of custom configuration, and relatively low price compared to their competitors make Creedenz CXM one of the best value-added CRM systems on the market today.

Nachteile

Releases occur too frequently, and I can’t keep up with all of the awesome new features and implement them as soon as they are available.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
William K.
Mit Google übersetzen

Amazing product

Bewertet am 9.12.2014
Quelle der Bewertung: SoftwareAdvice

Vorteile

It's so simple to use. I have not had a lot of experience with this type of software, and I was amazed on how fast I was able to pick things up. Complete training guidelines and step by step instructions really helps. You don't have to have ten years of background experience to be able to use it.

Nachteile

There is a possibility that being too large of a company might slow customer service, but only time will tell.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Bill S.
Mit Google übersetzen

Creedenz CXM

Bewertet am 8.8.2014
Quelle der Bewertung: Capterra

Pros: Easy to use, intuitive CRM. 100% uptime. Solid and reliable data accuracy. Creedenz is highly responsive to my input on product and to our service needs. Their software is a cornerstone for our daily activity in the healthcare arena. I feel they are a strong ally to help us accomplish our daily work.
Cons: System speed is not as fast as I'd like. Software revisions are not scheduled and it would help to have them tested better before implementation. I test/dev environment has helped address that for us substantially.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Aaron R.
Mit Google übersetzen

CXM -A great product for mid size companies

Bewertet am 28.11.2014
Quelle der Bewertung: SoftwareAdvice

Vorteile

I like the fact that I can bring in customers, keep track of information and grow relationships with them all while keeping costs low. The vendor does a good job of providing help services as well.

Nachteile

I feel that the product and vendor could make it more uniform and concise as to adding some information from clients.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Holly G.
Mit Google übersetzen

Great Customer Service!!

Bewertet am 12.5.2015
Quelle der Bewertung: SoftwareAdvice

Vorteile

The product is very user friendly while still being very comprehensive. The vendor has excellent customer service and follow-up. Everyone I have dealt with his been knowledgeable, helpful and kind.

Nachteile

I would like a mobile app. Our company is very mobile and while the device interface is nice a mobile app would be a nice addition.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

Creedenz CXM Preis

Beginnt ab
29,00 $/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement

CREEDENZ CLOUD:
Simply CXM: $29 per user per month
Enterprise CXM: $49 per user per month
Enterprise Unlimited: $129 per user per month

ON-PREMISE (local install, single payment):
Pricing available on request.

Creedenz CXM Funktionen

  • Aktivitäts-Dashboard
  • Kontakt-Datenbank
  • Social-Media-Integration

  • API
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration

Zusätzliche Informationen für Creedenz CXM

Schlüssel-Features von Creedenz CXM

  • "One Touch" for emailing, making calls, taking notes etc
  • 360-degree view of customers and interactions
  • Ad-hoc reports on salespeople, teams, products, regions etc
  • Automate email marketing with unlimited email templates
  • Automation of the lead-opportunity-quote process
  • Campaign budget tracking functionality
  • Creedenz Cloud dashboard with mobile access included
  • Execute multi-level and multi-wave marketing campaigns
  • Manage milestones, tasks, and task dependencies
  • Personalized views for deal pipeline & sales progression etc
  • Provide accurate, user-ranked content within knowledge bases
  • Real time pipeline management and reporting
  • Route leads to teams, generate leads & sales with one touch
  • Sales forecasting management and reporting
  • Segment customers to plan and tailor marketing campaigns
  • Self-service web portal offering customer support
  • Track and capture mentions across social media networks

Vorteile

  • Creedenz CXM is available within Creedenz Cloud and On-Premise packages offering 50-500GB storage on private servers, with mobile access as standard.
  • CXM solutions provide a more dynamic and adaptable environment over typical CRM systems, managing customer engagement across key business areas.
  • View 360-degree profiles of customer sales interactions, track pipeline and forecasts in real time, manage workflows and view sales performance analytics.
  • Execute multi-level and multi-wave marketing campaigns with automated email, alerts, budget tracking, campaign analysis and customer targeting tools.
  • Offer self-service customer support via web portal and knowledge base access, plus a host of features for general business automation and workforce collaboration.
  • Creedenz CXM Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über Creedenz CXM.

    F. Welche Preispläne bietet Creedenz CXM an?

    Creedenz CXM bietet folgende Kostenpläne an:

    Beginnt ab: 29,00 $/Monat

    Preismodell: Einmalige Lizenz, Abonnement

    Kostenlose Testversion: Nicht verfügbar

    CREEDENZ CLOUD:
    Simply CXM: $29 per user per month
    Enterprise CXM: $49 per user per month
    Enterprise Unlimited: $129 per user per month

    ON-PREMISE (local install, single payment):
    Pricing available on request.

    F. Was sind die Hauptfunktionen von Creedenz CXM?

    Creedenz CXM bietet die folgenden Funktionen:

    • "One Touch" for emailing, making calls, taking notes etc
    • 360-degree view of customers and interactions
    • Ad-hoc reports on salespeople, teams, products, regions etc
    • Automate email marketing with unlimited email templates
    • Automation of the lead-opportunity-quote process
    • Campaign budget tracking functionality
    • Creedenz Cloud dashboard with mobile access included
    • Execute multi-level and multi-wave marketing campaigns
    • Manage milestones, tasks, and task dependencies
    • Personalized views for deal pipeline & sales progression etc
    • Provide accurate, user-ranked content within knowledge bases
    • Real time pipeline management and reporting
    • Route leads to teams, generate leads & sales with one touch
    • Sales forecasting management and reporting
    • Segment customers to plan and tailor marketing campaigns
    • Self-service web portal offering customer support
    • Track and capture mentions across social media networks

    F. Wer sind die typischen Nutzer von Creedenz CXM?

    Creedenz CXM hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen

    F: Welche Sprachen werden von Creedenz CXM unterstützt?

    Creedenz CXM unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet Creedenz CXM an?

    Creedenz CXM hat folgende Preismodelle:

    Einmalige Lizenz, Abonnement

    F. Unterstützt Creedenz CXM mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte Creedenz CXM unterstützt

    F. Mit welchen anderen Applikationen integriert Creedenz CXM?

    Wir haben keine Informationen darüber, welche Integrationen Creedenz CXM hat

    F. Welche Varianten der Kundenbetreuung bietet Creedenz CXM an?

    Creedenz CXM bietet folgende Optionen für Kundensupport:

    Wissensdatenbank, Online-Support, Telefon-Support