Case IQ

There is live support 24/7 available to the users
It is easily integrated with most software platforms such as Android, Windows
Cost-effective

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

The features and functionality of the yellowfin was exciting to see the demo. The set up and the way the customer can now edit/create their own landing for a faster approach of what is constantly used. I really like the demo showing how the Roles for users can be adjusted (Super Admin, Accounting, etc.) on what can/ can't be done.

Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end?

i-Sight has been customized to perfectly meet our needs to track files.
Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us.
Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Features are very specific and minimal. Hoping for future updates for additional useful features.