Small Improvements

It is a great software to use in setting goals and tracking them. It is easy to use and customize. Performance cycles can be created for all employees in the organization or just a section of them. It is easy to switch between different cycles to track the performances of different teams or individuals. The ability to generate charts to display the performance reviews makes comparison easy.
The 1:1 meeting feature enables one to schedule a meeting and set the objectives for that conversation. It also provides feedback on all previously held meetings and the outcome of those meetings which makes it easy to keep track of progress over time.
It allows one to send reminders to the team to prompt them to take a specified action.
The employee's self-evaluation is listed side by side against that of the manager which makes it easy for the employee to compare the assessments and opens up room for a conversation regarding what can be improved on.

Whereas the software is affordable for a small business, it becomes increasingly costly as the firm grows. It does not have a free version, offers a free trial though.

- Manager and employee can continuously add comments to an objective to document milestones achieved, praises given, or changes in the objectives. At the end of the quarter I just read through them to come of with a rating for the objective
- Daily digest to employees shows them when comments are added to objectives, and reminds them to log in to the system and keep a running update on their objectives
- Performance reviews are done in writing by both employee and manager. Only after both parties see each others review we meet in person to discuss. This gives both parties the chance to think about the review of the other party, which leads to a fruitful discussion.

- User interface is sometimes a bit confusing. There are multiple views of the objectives, and you can do different things in each. Since the tool doesn't get used every day I often find myself trying to remember where I can e.g. set the rating on an objective.
- The tool offers a number of configurations, but it doesn't really guide you on a best practice of how to set and track objectives. I would love the tool to have a wizard to set up e.g. OKR that explains how to map that to the tool.

Small improvements has a really intuitive interface, and is incredibly easy to use. I like that we can see everyone's goals, company wide. Great tool for transparency.

While it's an interesting tool to use, I'm not sure that it's something that we truly need in our arsenal. If I had to cut our tools budget, SI might not make the cut.