--- description: Ausführliche Erfahrungsberichte zu Dialpad mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Dialpad mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialpad Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [VoIP-Software](/directory/107/voip/software) > [Dialpad](/software/103849/dialpad-sell) # Dialpad Canonical: https://www.getapp.de/software/103849/dialpad-sell Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.getapp.de/software/103849/dialpad-sell?page=2) > Dialpad ist ein modernes Cloud-Kommunikationssystem, das Organisationen die neueste VoIP-Telefonietechnologie bereitstellt, damit Teams in Verbindung bleiben und produktiv arbeiten können. > > Bewertung: **4.2/5** von 569 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 569 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Dialpad - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 27,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Japanisch - **Verfügbare Länder**: Australien, Japan, Kanada, Neuseeland, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Absichtserkennung - Agenten-Schnittstelle - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anrufaufzeichnung - Anrufer-ID - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverteilung - Anrufüberwachung - Archivierung & Aufbewahrung - Aufzeichnung - Aufzeichnung bei Bedarf - Automated Attendant - Automatic Outbound Dialer - Automatische Anrufverteilung - Automatisches Telefonwahlgerät ## Integrationen (59 insgesamt) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... und 44 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) ## Ähnliche Kategorien - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) - [Telefon Software](https://www.getapp.de/directory/294/telephony/software) - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [UC Software](https://www.getapp.de/directory/599/unified-communications/software) ## Alternativen 1. [Ringover](https://www.getapp.de/software/117547/ringover) — 4.7/5 (881 reviews) 2. [Nextiva](https://www.getapp.de/software/91289/nextiva) — 4.6/5 (919 reviews) 3. [3CX](https://www.getapp.de/software/103409/3cx) — 4.4/5 (467 reviews) 4. [RingEX](https://www.getapp.de/software/105173/ringcentral-mvp) — 4.2/5 (1205 reviews) 5. [Ooma Office](https://www.getapp.de/software/117183/ooma-office) — 4.4/5 (248 reviews) ## Nutzerbewertungen ### "DialPad has been a great service for our business" — 5.0/5 > **Rick** | *16. Juli 2022* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid. > > **Nachteile**: The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched. > > Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing. ----- ### "Extremely Disappointed in Customer Service" — 5.0/5 > **Morgan** | *17. Juli 2024* | Immobilien | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Easy to learn, great functionalities, easy to integrate into a team and very customizable. > > **Nachteile**: Bad customer service. Confusing and complicated to setup initially. > > Sadly we love the product but have been extremely disappointed with staff and customer service. We sent in written notice immediately upon setup to not have our contract auto-renew. Our contract auto-renewed and I have forwarded this proof of cancellation well before the required notice date multiple times to the sales staff, customer service representatives and managers at Dialpad who helped to initially set up our account. Months later it still hasn't been resolved and we are getting little response other than we'll get back to you. We are currently being charged over $400 per month for extra lines we don't need and it's looking more and more like we'll have to settle this with legal action due to the non-response. ----- ### "Look elsewhere" — 2.0/5 > **Shauna** | *13. Dezember 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The AI transcription is nice, and the soft phone is nice. There is a robust set of features. > > **Nachteile**: They misrepresent available features. I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings. I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain. Neither of those is true. > > We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750. ----- ### "Artificial feature limitations soured my experience with Dialpad" — 4.0/5 > **Russell** | *21. Juli 2021* | Buchhaltung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly. > > **Nachteile**: The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that. > > Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money. ----- ### "An app that you would not stop using\!" — 5.0/5 > **Jonatan** | *25. Januar 2021* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. > > **Nachteile**: Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. > > Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction. ----- Seite: 1 / 24\ Weiter: [Nächste Seite](https://www.getapp.de/software/103849/dialpad-sell?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/103849/dialpad-sell) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten