Sapaad Funktionen, Bewertungen & Alternativen

Sapaad

Cloud POS for restaurants of all sizes

4.5/5 (25 Bewertungen)

Sapaad Übersicht

Sapaad is a cloud-based point of sale (POS) system for cafés, fast food chains, restaurants, home delivery and take-away outlets of all sizes. The software supports various order types such as dine-in, walk-in, take-away, and home delivery, and can be implemented in a single location or multi-location business model.

Sapaad has stock and inventory management features which allow users to manage stock by inventory location, send purchase orders directly to suppliers, receive and transfer stock, run stock takes, and build par levels. With the recipe management feature, users can configure recipe ingredients, modify recipes and identify the cost effect of the ingredients on the menu item price. The software has a dashboard and reporting system which provides an array of sales and marketing insights, as well as information on stock such as low running stock, stock on hand and overall cost of goods.

Sapaad's add-ons include the online ordering module, in-built loyalty program, and SMS. Sapaad has also partnered with various third-party apps to provide accounting integration and more. The software has a pay-as-you-go pricing model, and is available to restaurants across the world. It has ten different tiers of monthly subscription plans based on the number of outlets and users.

Preis

Beginnt ab
$59/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Kanada, Europa, Lateinamerika und 3 weitere , Mittlerer Osten und Afrika, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Sapaad Bewertungen

Gesamtbewertung
4.5/5
92% Positive Bewertungen
15
Ausgezeichnet
8
Sehr gut
1
Durchschnitt
1
Gering
0
Schlecht
Mit Google übersetzen

Easy-to-use system. Top notch customer service!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2018
Quelle der Bewertung: Capterra

Vorteile

I was unhappy with the POS software we were using previously and researched hundreds before I found Sapaad and signed up for the free demo. It seemed to have pretty much everything I was looking for. We use it for table management, cash register, printing bar, kitchen and customer tickets, reporting on sales and inventory.

It's cloud based so it's much easier for the staff to work with. Our old system had to be loaded on every POS and device.. it was a pain. It's so easy to see exactly what's going on at the restaurant if we aren't there. We really like that. On other systems the "remote" login is only for viewing stats or things, not full on.

Your customer service is top notch. I don't think I've ever said that about any company. They get back with useful and relevant information always less than 12 hours and they've even made some changes that we've asked for. As far as a feature, I'd have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably my favorite feature. Before I'd have to export all the data and then import it into Excel and run it through a system I had created. This is MUCH easier... and, I can do it from my phone on a train!

Nachteile

Since we are a full service restaurant, we have specific needs over other business types. We'd like to have the ability to transfer individual items between tables. Now we have to void the item and add it to the other table. Also it would be great if we can label a table instead of a static number. We have a lot of regular customers coming in and it would be great if we could customize their table in the system with their name perhaps. It makes service a lot easier. These are only the small stuff. Overall, we like the system and we have adapted to it, which is great.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Best customer service over competition!

Wöchentlich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2018
Quelle der Bewertung: Capterra

Vorteile

Sapaad is great. It's practical, easy to use. It's accessible from any device and I can have multiple user points. Sapaad has been incredibly effective in helping us visualize our business performance and stay connected to my business on the go.

What I like most is the customer support. They're always available and helpful and hands-on with assisting when required, say if we're facing an issue or internet is lagging. It's one of their biggest advantages. After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

Nachteile

What I like least is that it should work efficiently while offline. I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle. What would be more convenient is a manual process that allows the orders to be printed in the kitchen.

Secondly, there should be a search mechanism in the CRM to search by customer name. People change their number often, searching by name would be good. Also collaborating with other food aggregator platforms would make life easier.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Easy access of monitoring sales and identifying trends

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2018
Quelle der Bewertung: Capterra

Vorteile

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh. Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Nachteile

The software is easy to learn and we have had no difficulty in learning it ourselves. But I think on-site training and support would be more effective. Having said that, it has been fine for us and we've also had help when required.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Mit Google übersetzen

Excellent CRM and delivery tools

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2018
Quelle der Bewertung: Capterra

Vorteile

The CRM is extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with the customer a lot more effortless. Our customers seem to appreciate it as well.

Sapaad has excellent cloud printing network that automatically detects the customer's location based on their information and prints the order at our nearest branch.

Nachteile

There should be a field in the CRM to record customer complaints while the call center agent is taking orders. Also, recording the makani number helps delivery drivers with GPS tracking of the customer's​ location.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Comprehensive and cost-effective

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 8.8.2018
Quelle der Bewertung: Capterra

Vorteile

We run our entire delivery and online ordering operations with Sapaad. Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for all our 15 locations.

They also have a strong support team on ground. They really take ownership of what they do. Any problem is resolved within a matter of minutes.

Nachteile

We have feature requests that we have communicated to the support team in Sapaad.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

Sapaad Preis

Beginnt ab
$59/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Small: $59/month
• 1 Outlet
• 10 Users
• Unlimited Devices

Medium: $99/month
• 2 Outlets
• 25 Users
• Unlimited Devices

Large: $199/month
• 5 Outlets
• 65 Users
• Unlimited Devices

Upsize: $299/month
• 8 Outlets
• 100 Users
• Unlimited Devices

Enterprise: $399/month
• 12 Outlets
• 165 Users
• Unlimited Devices

Enterprise 15: $749/month
• 15 Outlets
• 200 Users
• Unlimited Devices

Enterprise 20: $999/month
• 20 Outlets
• 300 Users
• Unlimited Devices

Enterprise 30: $1,499/month
• 30 Outlets
• 450 Users
• UnlimitedDevices

Enterprise 40: $1,999/month
• 40 Outlets
• 600 Users
• Unlimited Devices

Enterprise 50: $2,499/month
• 50 Outlets
• 750 Users
• Unlimited Devices

Sapaad Funktionen

  • API
  • Aktivitäts-Dashboard
  • Berichterstattung und Statistik
  • CRM-Integration
  • Integration von Dritten
  • Kundendatenbank

  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Daten-Import / -Export
  • E-Mail-Integration
  • Elektronische Zahlungen
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für Sapaad

Schlüssel-Features von Sapaad

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

Vorteile

• Sapaad software can be accessed on any device including smartphones, tablets, laptops, and desktops.

• Sapaad has an offline mode which enables users to run the software even without access to the internet.

• Users can monitor business and employee performance across operations.

• Users can add new outlets and stores with a single click.

• Sapaad provides an API interface for integration with ERP systems and accounting systems like Xero, Tally, and more.

Sapaad Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Sapaad.

F. Welche Preispläne bietet Sapaad an?

Sapaad bietet folgende Kostenpläne an:

Beginnt ab: $59/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Small: $59/month
• 1 Outlet
• 10 Users
• Unlimited Devices

Medium: $99/month
• 2 Outlets
• 25 Users
• Unlimited Devices

Large: $199/month
• 5 Outlets
• 65 Users
• Unlimited Devices

Upsize: $299/month
• 8 Outlets
• 100 Users
• Unlimited Devices

Enterprise: $399/month
• 12 Outlets
• 165 Users
• Unlimited Devices

Enterprise 15: $749/month
• 15 Outlets
• 200 Users
• Unlimited Devices

Enterprise 20: $999/month
• 20 Outlets
• 300 Users
• Unlimited Devices

Enterprise 30: $1,499/month
• 30 Outlets
• 450 Users
• UnlimitedDevices

Enterprise 40: $1,999/month
• 40 Outlets
• 600 Users
• Unlimited Devices

Enterprise 50: $2,499/month
• 50 Outlets
• 750 Users
• Unlimited Devices

F. Was sind die Hauptfunktionen von Sapaad?

Sapaad bietet die folgenden Funktionen:

  • API for ERP Integration
  • Access Control
  • Automated End of Business Day
  • Barcode Scanning
  • Batch Production
  • Business Summary
  • Call Center Module
  • Call Center Order Taking System
  • Category-based Printing
  • Centralised Customer Database
  • Configurable Menu Items
  • Configurable Print Options
  • Customer Engagement
  • Customer Insights
  • Customer Insights
  • Customer Relationship Management
  • Customer Relationship Management (CRM)
  • Delivery Management
  • Delivery Tracking
  • Food Cost Control
  • Franchise & Multi-branch Friendly
  • Franchise Management
  • Future Orders
  • Gift Cards & Coupons
  • In-built Loyalty Program
  • In-built Loyalty Program
  • Integrated CRM
  • Inventory Optimization
  • Kitchen Display Screen
  • Kitchen Management
  • LIVE Business Dashboard
  • LIVE Business Dashboard
  • Local Printing
  • Menu Management
  • Move Table
  • Multi-Location
  • Multi-Store Management
  • Multi-dimensional Reporting
  • Multi-dimensional Reports
  • Multi-lingual Billing
  • Multi-lingual Menu
  • Multiple Payment Types
  • Network Printing
  • Offline Mode
  • Point of Sale
  • Real-time Reporting
  • Recipe Management
  • Recipe Management
  • Referral Management
  • Remote Printing
  • SMS Communication
  • Sales Trends & Marketing Analysis
  • Send POs Directly To Suppliers
  • Service Screens
  • Split Bill
  • Split Table
  • Staff Management
  • Stock Management
  • Stock Receipts & Issues
  • Stock Requests & Transfers
  • Surcharges & Discount
  • Table Management
  • Tablet-friendly Order-taking
  • Tablet-friendly Stock Take
  • Tally Integration
  • Tip Management
  • Token Display Screen
  • Waste Management
  • Web & Mobile Ordering
  • Xero Integration

F. Wer sind die typischen Nutzer von Sapaad?

Sapaad hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Sapaad unterstützt?

Sapaad unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Sapaad an?

Sapaad hat folgende Preismodelle:

Abonnement

F. Unterstützt Sapaad mobile Geräte?

Sapaad unterstützt die folgenden Geräte:

iPad

F. Mit welchen anderen Applikationen integriert Sapaad?

Sapaad kann in folgende Anwendungen integriert werden:

Xero, Xero

F. Welche Varianten der Kundenbetreuung bietet Sapaad an?

Sapaad bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support