ServiceTitan

Managementsoftware für Hausverwaltungsunternehmen.

4,5 /5 (158 Bewertungen) Eine Bewertung schreiben

ServiceTitan Übersicht

Was ist ServiceTitan?

ServiceTitan ist ein Außendienstmanagementsystem, das eine webbasierte und mobile Lösung für die Planung und Disposition von Anrufen, Rechnungsstellung, Verarbeitung von Zahlungen, Berichterstattung, die Analyse der Verkaufsleistung und vieles mehr bietet. Das System wurde für den Einsatz von Hausservice-Unternehmen in den HLK-, Sanitär-, Elektro- und Garagentorbranchen konzipiert.

ServiceTitan ermöglicht es Nutzern, die Vertriebsleistung ihrer Techniker zu verfolgen, mit der Option, Ranglisten zu verwenden, um den Wettbewerbsgedanken voranzutreiben und die Leistung zu steigern. Verbesserungsbereiche können auch lokalisiert und verwendet werden, um Mitarbeitende zu identifizieren, die bestimmte Schulungen oder Anweisungen erfordern. Telefonanruf-Conversions und Anrufbuchungsleistung können ebenfalls überwacht werden, und Nutzer können verpasste Gelegenheiten erkennen, indem sie nicht gebuchte Anrufe überprüfen. ServiceTitan erkennt automatisch, welche Kampagne den Anruf jedes Kunden generiert hat, sodass Nutzer den Umsatz und die ROI (Return on Investment) für jede Kampagne ermitteln können. Die profitabelsten Standorte können auch identifiziert und anvisiert werden.

Mit der mobilen App ServiceTitan für Android und iOS können Techniker ihre zugewiesenen Jobs mit Wegbeschreibungen anzeigen, Notizen zu Serviceanrufen hinzufügen, Rechnungen erstellen, Kundenzahlungen verarbeiten und vor Ort Kundenunterschriften elektronisch erfassen. ServiceTitan umfasst auch GPS-Integration, Zwei-Wege-SMS-Nachrichten zwischen Disponenten und Technikern sowie vollständige Audit-Trails für Aufträge, und Nutzer können Executive Workflows konfigurieren, Berichte planen und Meldungen für stornierte Jobs und nicht gebuchte Anrufe einrichten.

ServiceTitan Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ServiceTitan Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada
Unterstützte Sprachen
Englisch

Medien

ServiceTitan Screenshot: ServiceTitan Screenshot: ServiceTitan Screenshot: ServiceTitan Screenshot: ServiceTitan Screenshot:

ServiceTitan Bewertungen

ServiceTitan Bewertungen

Gesamtbewertung
4,5
/
5
Ausgezeichnet
123

Sehr gut
22

Durchschnitt
3

Gering
3

Schlecht
7

Preis-Leistungs-Verhältnis
3,9
Funktionen
4,3
Bedienkomfort
4,4
Kundenbetreuung
4,6
92% haben diese Anwendung empfohlen
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Mit Google übersetzen
Stacy F.

Best Decision I made in 13 years of Business!

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!


Mit Google übersetzen
Hunter L.

False Promises and Never Ending Issues

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an


Mit Google übersetzen
Anthony H.

Well worth the money!

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.


Mit Google übersetzen
Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Mit Google übersetzen
Marlin C.
Branche: Bau
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Best in the biz

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 7.5.2019
Quelle der Bewertung: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Vorteile

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Nachteile

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Stacy F.
Branche: Bau
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Best Decision I made in 13 years of Business!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 16.9.2020
Quelle der Bewertung: Capterra

Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Vorteile

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Nachteile

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Stacy,

It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Hunter L.
Branche: Bau
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

False Promises and Never Ending Issues

Täglich für 1-5 Monate genutzt
Bewertet am 15.4.2020
Quelle der Bewertung: Capterra

False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an

Vorteile

I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking

Nachteile

Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Hi Hunter,

We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Anthony H.
Branche: Bau
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Well worth the money!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 24.9.2020
Quelle der Bewertung: Capterra

I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company.

Vorteile

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

Nachteile

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Haley D.
Branche: Bau
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great product - not right for us.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 27.3.2020
Quelle der Bewertung: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Vorteile

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Nachteile

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
9/10
Basierend auf 158 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

ServiceTitan Preis

ServiceTitan Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,9/5
Basierend auf 158 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

ServiceTitan Funktionen

ServiceTitan Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,3/5
Basierend auf 158 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

ServiceTitan Häufig gestellte Fragen

ServiceTitan Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ServiceTitan.

F. Welche Preispläne bietet ServiceTitan an?

ServiceTitan bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von ServiceTitan?

Wir haben keine Informationen über die Funktionen von ServiceTitan

F. Wer sind die typischen Nutzer von ServiceTitan?

ServiceTitan hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von ServiceTitan unterstützt?

ServiceTitan unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ServiceTitan an?

ServiceTitan hat folgende Preismodelle:

Abonnement

F. Unterstützt ServiceTitan mobile Geräte?

ServiceTitan unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert ServiceTitan?

ServiceTitan kann in folgende Anwendungen integriert werden:

BirdEye, ClearPathGPS, ClearPathGPS, Profit Rhino, QuickBooks Online Advanced, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

F. Welche Varianten der Kundenbetreuung bietet ServiceTitan an?

ServiceTitan bietet folgende Optionen für Kundensupport:

Telefon-Support, Online-Support, Häufig gestellte Fragen, Forum, Wissensdatenbank, Video-Anleitungen