
Über ServiceTitan
ServiceTitan ist ein Außendienstmanagementsystem, das eine webbasierte und mobile Lösung für die Planung und Disposition von Anrufen, Rechnungsstellung, Verarbeitung von Zahlungen, Berichterstattung, die Analyse der Verkaufsleistung und vieles mehr bietet. Das System wurde für den Einsatz von Hausservice-Unternehmen in den HLK-, Sanitär-, Elektro- und Garagentorbranchen konzipiert.
ServiceTitan ermöglicht es Nutzern, die Vertriebsleistung ihrer Techniker zu verfolgen, mit der Option, Ranglisten zu verwenden, um den Wettbewerbsgedanken voranzutreiben und die Leistung zu steigern. Verbesserungsbereiche können auch lokalisiert und verwendet werden, um Mitarbeitende zu identifizieren, die bestimmte Schulungen oder Anweisungen erfordern. Telefonanruf-Conversions und Anrufbuchungsleistung können ebenfalls überwacht werden, und Nutzer können verpasste Gelegenheiten erkennen, indem sie nicht gebuchte Anrufe überprüfen. ServiceTitan erkennt automatisch, welche Kampagne den Anruf jedes Kunden generiert hat, sodass Nutzer den Umsatz und die ROI (Return on Investment) für jede Kampagne ermitteln können. Die profitabelsten Standorte können auch identifiziert und anvisiert werden.
Mit der mobilen App ServiceTitan für Android und iOS können Techniker ihre zugewiesenen Jobs mit Wegbeschreibungen anzeigen, Notizen zu Serviceanrufen hinzufügen, Rechnungen erstellen, Kundenzahlungen verarbeiten und vor Ort Kundenunterschriften elektronisch erfassen. ServiceTitan umfasst auch GPS-Integration, Zwei-Wege-SMS-Nachrichten zwischen Disponenten und Technikern sowie vollständige Audit-Trails für Aufträge, und Nutzer können Executive Workflows konfigurieren, Berichte planen und Meldungen für stornierte Jobs und nicht gebuchte Anrufe einrichten.
Preisoptionen ab:
Nicht vom Anbieter bereitgestellt
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu ServiceTitan
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Einsatz
- Cloudbasiert
- On-Premise (vor Ort)
Erhältlich in diesen Ländern
Kanada, Vereinigte Staaten
Unterstützte Sprachen
Englisch
Preisoptionen ab:
Nicht vom Anbieter bereitgestellt
- Kostenlose Version
- Gratis Testen
- Abonnement
Die 5 Top-Alternativen zu ServiceTitan
Bilder







Funktionen
Gesamtzahl der Funktionen von ServiceTitan: 131
Alternativen
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RazorSync

Salesforce Field Service

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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great for Our Technicians and Dispatch Board, but Expensive!
Bewertet am 13.5.2019
It's a great product. My telemarketers call customers and book appts within Service Titan, and...
It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too.
Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.
Vorteile
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
Nachteile
Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.
Antwort von ServiceTitan
Shilleah,
Thanks so much for taking time to review us. We love customer feedback!
We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great product - not right for us.
Bewertet am 27.3.2020
Overall, it is a great program and has a lot of functionality that is beneficial. For our company,...
Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.
Vorteile
I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.
Nachteile
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.
Warum ServiceTitan gewählt wurde
We were looking for something more up to date and offered more capabilities.Zuvor genutzte Software
Intuit Field Service ManagementGründe für den Wechsel zu ServiceTitan
At the time, it seemed the best fitting for our company and was recommended to us by another contractor.Antwort von ServiceTitan
Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
False Promises and Never Ending Issues
Bewertet am 15.4.2020
False Promises and lack of responsibility is probably the most accurate description I could give to...
False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution.
I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea.
Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an
Vorteile
I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking
Nachteile
Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers.
Antwort von ServiceTitan
Hi Hunter,
We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It's Ok
Bewertet am 4.2.2020
I think it is ok so far, lots of new things I am learning but it is ok.
I think it is ok so far, lots of new things I am learning but it is ok.
Vorteile
It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.
Nachteile
I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.
Antwort von ServiceTitan
Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
I love Service Titan!
Bewertet am 4.2.2020
I think they are great people and always looking for ways to improve on their functions!
I think they are great people and always looking for ways to improve on their functions!
Vorteile
I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs.
Nachteile
The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard.
Antwort von ServiceTitan
Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available!
ServiceTitan Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über ServiceTitan.F. Welche Preispläne bietet ServiceTitan an?
ServiceTitan bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von ServiceTitan?
ServiceTitan hat die folgenden typischen Kunden:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von ServiceTitan unterstützt?
ServiceTitan unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt ServiceTitan mobile Geräte?
ServiceTitan unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert ServiceTitan?
ServiceTitan kann in folgende Anwendungen integriert werden:
ClearPathGPS, QuickBooks Online Advanced, Sage Intacct
F. Welche Varianten der Kundenbetreuung bietet ServiceTitan an?
ServiceTitan bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
Ähnliche Kategorien
Sieh alle für ServiceTitan gefundenen Softwarekategorien an.
- Field Service Management Software
- Außendienst Software
- SHK Software (Sanitär, Heizung, Klima & Lüftung)
- Software für die Disposition von Wartungspersonal
- Auftragsmanagement Software
- Planungstools
- Kalender Software
- Haushaltsservice Software
- Sanitär Software
- Elektriker Software
- SHK Angebotssoftware (Sanitär, Heizung, Klima & Lüftung)
- Angebotssoftware für Klempner
- Software für Garagentore
- Dachdecker Software
- Angebotssoftware für Elektriker
- Software für Teppichreiniger