ServiceTitan

ServiceTitan

Managementsoftware für Hausverwaltungsunternehmen.

4,6/5 (153 Bewertungen)

ServiceTitan Übersicht

Was ist ServiceTitan?

ServiceTitan ist ein Außendienstmanagementsystem, das eine webbasierte und mobile Lösung für die Planung und Disposition von Anrufen, Rechnungsstellung, Verarbeitung von Zahlungen, Berichterstattung, die Analyse der Verkaufsleistung und vieles mehr bietet. Das System wurde für den Einsatz von Hausservice-Unternehmen in den HLK-, Sanitär-, Elektro- und Garagentorbranchen konzipiert.

ServiceTitan ermöglicht es Nutzern, die Vertriebsleistung ihrer Techniker zu verfolgen, mit der Option, Ranglisten zu verwenden, um den Wettbewerbsgedanken voranzutreiben und die Leistung zu steigern. Verbesserungsbereiche können auch lokalisiert und verwendet werden, um Mitarbeitende zu identifizieren, die bestimmte Schulungen oder Anweisungen erfordern. Telefonanruf-Conversions und Anrufbuchungsleistung können ebenfalls überwacht werden, und Nutzer können verpasste Gelegenheiten erkennen, indem sie nicht gebuchte Anrufe überprüfen. ServiceTitan erkennt automatisch, welche Kampagne den Anruf jedes Kunden generiert hat, sodass Nutzer den Umsatz und die ROI (Return on Investment) für jede Kampagne ermitteln können. Die profitabelsten Standorte können auch identifiziert und anvisiert werden.

Mit der mobilen App ServiceTitan für Android und iOS können Techniker ihre zugewiesenen Jobs mit Wegbeschreibungen anzeigen, Notizen zu Serviceanrufen hinzufügen, Rechnungen erstellen, Kundenzahlungen verarbeiten und vor Ort Kundenunterschriften elektronisch erfassen. ServiceTitan umfasst auch GPS-Integration, Zwei-Wege-SMS-Nachrichten zwischen Disponenten und Technikern sowie vollständige Audit-Trails für Aufträge, und Nutzer können Executive Workflows konfigurieren, Berichte planen und Meldungen für stornierte Jobs und nicht gebuchte Anrufe einrichten.

ServiceTitan Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ServiceTitan Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

ServiceTitan Screenshot:
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ServiceTitan Bewertungen

ServiceTitan Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
119

Sehr gut
22

Durchschnitt
3

Gering
3

Schlecht
6

Preis-Leistungs-Verhältnis
4
Funktionen
4,3
Bedienkomfort
4,4
Kundenbetreuung
4,6
92% haben diese Anwendung empfohlen
Marlin C.

Best in the biz

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.


Mit Google übersetzen
Darius P.

Excellent Field Management for an affordable price

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.


Mit Google übersetzen
Sylvette F.

Poor Support

Implementation specialist was helpful and responsive.


Mit Google übersetzen
Spencer K.

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.


Mit Google übersetzen
Haley D.

Great product - not right for us.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.


Mit Google übersetzen
Marlin C.
Branche: Bau
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Best in the biz

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 7.5.2019
Quelle der Bewertung: Capterra

It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.

Vorteile

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Nachteile

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully.

We look forward to celebrating all of your future successes.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Darius P.
Branche: Bau
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Excellent Field Management for an affordable price

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 9.9.2019
Quelle der Bewertung: SoftwareAdvice

No software solution is going to be perfect or completely handle everything you need (not without major cost at least!)
Overall ServiceTitan handles everything we need and provides accurate accounting as well.

Vorteile

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

Nachteile

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Sylvette F.
Branche: Umweltdienstleistungen
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Poor Support

Täglich für 1-5 Monate genutzt
Bewertet am 5.5.2020
Quelle der Bewertung: SoftwareAdvice

Implementation specialist was helpful and responsive.

Vorteile

The software has many features.
Dashboard capabilities.

Nachteile

Product is overly expensive.
The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them.
Chat support continues to timeout with no option to call in; just email or chat.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Hi Sylvette,

Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 4.0/10

Spencer K.
Branche: Verbraucherdienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

I was told that we we need to revise our business model. WHAT?!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.6.2017
Quelle der Bewertung: SoftwareAdvice

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Vorteile

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Nachteile

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 1.0/10

Haley D.
Branche: Bau
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Great product - not right for us.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 27.3.2020
Quelle der Bewertung: Capterra

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform.

Vorteile

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect.

Nachteile

Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Übersetzen auf: Deutsch

Antwort von ServiceTitan

Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
9/10
Basierend auf 153 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

ServiceTitan Preis

ServiceTitan Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4/5
Basierend auf 153 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

ServiceTitan Funktionen

ServiceTitan Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,3/5
Basierend auf 153 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

ServiceTitan Häufig gestellte Fragen

ServiceTitan Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ServiceTitan.

F. Welche Preispläne bietet ServiceTitan an?

ServiceTitan bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von ServiceTitan?

Wir haben keine Informationen über die Funktionen von ServiceTitan

F. Wer sind die typischen Nutzer von ServiceTitan?

ServiceTitan hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von ServiceTitan unterstützt?

ServiceTitan unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ServiceTitan an?

ServiceTitan hat folgende Preismodelle:

Abonnement

F. Unterstützt ServiceTitan mobile Geräte?

ServiceTitan unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert ServiceTitan?

ServiceTitan kann in folgende Anwendungen integriert werden:

BirdEye, ClearPathGPS, ClearPathGPS, QuickBooks, Sage Intacct, WEBFLEET, Worldpay POS, Zubie

F. Welche Varianten der Kundenbetreuung bietet ServiceTitan an?

ServiceTitan bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen