Online-Terminplanungssoftware für KMUs.
4.5/5 (196 Bewertungen)TimeTap ist eine Online-Terminplanungssoftware für kleine und mittlere Unternehmen sowie für unabhängige Fachleute, die monatlich umfangreiche Angebote und Buchungen anbieten. Die Software ist flexibel und für den Einsatz in fast allen Branchen geeignet. Sie hilft dabei, entgangene Anrufe und Nichterscheinen zu vermeiden, indem Kunden ihre eigenen Termine online buchen und verwalten können.
Terminbasierte Unternehmen können sich für einen kundenzentrierten Ansatz entscheiden, indem sie Terminvereinbarungen über die anpassbaren Kalender und Listen von TimeTap abwickeln, die Nutzern die Navigation und Zeitplanung erleichtern. Sowohl Mitarbeiter als auch Kunden können ihre Planung und Buchung automatisieren. Unternehmen können eine unbegrenzte Anzahl von Terminen pro Monat planen und benutzerdefinierte Kundenfelder erstellen, um die erforderlichen Informationen für die Buchung zu erhalten.
Dank flexibler Kalender können Nutzer ihre Zeitpläne auf eine personalisierte Ansicht anpassen. Listen helfen dabei, Termine als erledigt, storniert oder als nicht erschienen zu kategorisieren. Es werden automatisierte E-Mails zur Terminbestätigung und -erinnerung an Kunden gesendet. Außerdem sind die Versandeinstellungen der E-Mails anpassbar. TimeTap umfasst Wartelistenoptionen, mehrere Personalkalender und Buchungen für persönliche Mitarbeiter, um Kunden zuzuweisen.
Unternehmen können einen benutzerdefinierten Code kopieren und einfügen, um einen Zeitplaner auf ihrer Website oder in einem Social-Media-Profil einzubetten. Mit der mobilen Anwendung von TimeTap können Nutzer Kundentermine planen und die tägliche Verfügbarkeit sowie vieles mehr jederzeit und überall abrufen. TimeTap stellt sicher, dass Kunden für einen Termin qualifiziert sind, indem die Anwendung Überprüfungsfragen stellt und Kundendateien und Dokumente sicher in die Cloud hochlädt.
Vorteile
As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.
Nachteile
The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.
Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!
I can't say enough about TimeTap and their staff. I have been researching and trying out scheduling programs for two years, and TT is the ONLY company that can do everything I need for my business. I have been with TT for a while now, and the growth of their product is mind-blowing! I have never worked with a company that has put so much heart and hard work into their product. Their tech support is unprecedented. You simply can't go wrong if you chose TimeTap for your business.
PROS:
WAITLIST: You want to build your business and keep your numbers up? Then there is no other company that has the Waitlist functionality that TT does. This was the number one thing I was looking for, and I have tried all the competitors - TT blows them away. I have a full schedule, but about 20% of my weekly bookings cancel. With the Waitlist, however, I am able to rebook all of those sessions without lifting a finger. That's a 20% increase in revenue, and it's all because of TT! Plus, my clients love the easy-to-use waitlist texts.
CUSTOMIZATION: You can change just about anything in TT (outgoing emails, registery, texts, calendar view, notifications, colors, etc) and make it your own. I can't think of any business that wouldn't be able to make TT work for them.
AMAZING TECH SUPPORT: Simply put, TT has the best tech support I have ever working with in my entire life, with any product, hands down. Within minutes, they address your concern. They fix problems in days, not months. They actually listen to your suggestions and implement them. I can't stress enough, how absolutely unheard of this is.
THE KITCHEN SINK: TT has everything, and they keep adding more tools every day. Their growth in functionality is simply mind-boggling. If it's not a part of TT now, it will be soon.
EASE OF USE: Once you get the hang of it, and it's all set up, it basically runs itself. TT has cut hours of work out of my week. It allows me to keep up with scheduling and billing, keeping records of everything. I can see if clients have opened their emails - no more, "I didn't get that. Also, easy to use interface for my clients, weather they're 16 or 80.
CONS:
Little hiccups here and there, but to be expected with such huge program.
TIP: when starting up your account, use the tech support. There were several things I thought weren't possible with TT, but their tech support showed me the way.
Hey Craig,
Wow! Thanks so much for taking the time to leave this detailed and eloquent review. We appreciate YOU with your feedback and helping us improve (and staying on top of us :). Great suggestions for other users who read your review as well --Yes, use our tech support to get onboarding help!
Thanks again for taking the time to submit this.
Lucy
The software has allowed us to move toward online registration for the majority of our classes, which is still a work-in-progress (2+ years since we started) . The support from the staff (Lucy, Elvis, etc.) has been phenomenal. They've taught me a great deal about how to structure our online registration and utilize the feature to support our needs. I work for a large organization, made up of a diverse group of programs that almost function independently. From a support perspective, my experience has been phenomenal. Lucy has been instrumental in teaching me the software, helping use set up our registration site, transition from checkappointments to timetap, as well as take back functionality requests and address our technical issues.
Vorteile
The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service! All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support. She's conducted countless calls with me to provide how-tos, recommendations to best structure our site, and addressed functionality enhancement requests and technical issues. I can't express how grateful I am for this type of support!
Nachteile
Not all features are intuitive; there is a learning curve to understand and administer the service/software.
Hey Jackie,
Thanks so much for leaving a review for us! It's been great getting to know you and learning more about the support services offered to our armed services over the past couple of years. I'm glad it has allowed the registration process to move more smoothly for you guys!
Lucy
We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.
Vorteile
For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.
Nachteile
The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.
Hi Wendy,
We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!
Please let us know if there's anything we can do to help,
Lucy
Vorteile
I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.
Nachteile
I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.
Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.
Weiter unter folgen häufig gestellte Fragen über TimeTap.
TimeTap bietet folgende Kostenpläne an:
Beginnt ab: 20,00 $/Monat
Preismodell: Kostenlos, Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von TimeTap
TimeTap hat die folgenden typischen Kunden:
Mittlere Unternehmen, Kleine Unternehmen
TimeTap unterstützt die folgenden Sprachen:
Englisch
TimeTap hat folgende Preismodelle:
Kostenlos, Abonnement
TimeTap unterstützt die folgenden Geräte:
Android, iPhone, iPad
TimeTap kann in folgende Anwendungen integriert werden:
Google Calendar
TimeTap bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Online-Support, Telefon-Support
Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.