SiteMinder

Hi Marlon,

First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback.

We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile.

We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner.

All the best,

Misha

Hi Leanne,

Thank you for sharing your honest feedback. We sincerely regret your experience and know our team has already been in touch with you to resolve your issues.

We apologise for the misunderstanding around your free period. The offer of a free period (not a trial period) was made to you for signing an annual contract. When you cancelled your subscription, you cancelled within your contract term and hence received a bill for set-up and cancellation fees, both of which we have refunded to you. Customers always have a choice to pay month to month. The offer was understandably more attractive for the annual contract. Nonetheless, we will do our utmost to ensure that all options are reinforced for every future customer.

Our product team researches new enhancements and prioritises the features that have the greatest impact for our customers. We have taken into consideration all your feedback about the invoices.

Thanks again for your valuable feedback.

Warmest,
Mei