InfoServ

InfoServ

Integrated Call Center, Help Desk, and CRM software system

4.9/5 (12 Bewertungen)

InfoServ Übersicht

InfoServ is a CRM for small and medium businesses in all industries, looking to take control of their sales process and build customer relationships. The solution provides sales and marketing teams with a complete 360 degree customer view. All customer information and interactions - including email content and voice recorded phone calls - are automatically logged in the customer's profile, and are visible to users in a single screen view.

The InfoServ dashboard provides a real time overview of business activity, comprising different charts and reports configured to the users' needs. These provide visibility on current business performance, marketing campaign status, etc. Standardized built-in reports include a task management report for insights on task progress and a communication report for tracking customer interactions.

InfoServ includes features for contact management, standard phone integration, and performance analysis. Out-of-the-box integration with external applications make it an instantly functional tool for management and sales teams.

Email integration comes as standard for InfoServ CRM users and enables mass yet personalized communication with clients. Email templates can be customized and mass email campaigns send out directly from the CRM system. InfoServ provides users with tools for interacting effectively with clients and building client relationships.

Notes can be made during/following any interaction with clients and used to log information about the meeting, phone call, etc. Each note includes client corporate name, customer name, date/time, flag, comments, and user, for future recollection.

Preis

Beginnt ab
10,00 €/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Europa

Unterstützte Sprachen

Englisch

InfoServ Bewertungen

Gesamtbewertung
4.9/5
100% Positive Bewertungen
11
Ausgezeichnet
1
Sehr gut
0
Durchschnitt
0
Gering
0
Schlecht
Silvi I.
Mit Google übersetzen

Infoserv - Software designed to achieve business success

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.3.2019
Quelle der Bewertung: Capterra

In the first place, all contacts have been systematized and the access to the history of communications with each client has been facilitated. Make it easier to control the actions of the entire team. Improved the organization and execution of tasks. We have saved ourselves from purchasing a server for data storage and using a conventional PBX. Data security in the cloud service.

Vorteile

A complete and easy-to-use CRM system and call center with both desktop and mobile versions. Always available. Perfect technical support from the supplier. Continuous development with new features. Totally acceptable price.

Nachteile

I do not find any remarks. I have nothing to say here.

Antwort von DAN electronic

Thank you - your feedback is highly valued and appreciated! Nice to hear that InfoServ CRM helps with MyPrint's success.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Konstantin K.
Mit Google übersetzen

CRM and much more...

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 20.3.2019
Quelle der Bewertung: Capterra

We are very satisfied with InfoServ. We are using it more than a year now. It has all the functionalities that we need to support our clients and attract new ones. Great support team that is always ready to help and assist us. And the price of it is simply unbeatable by any other CRM software.

Vorteile

The idea of combining a full functionality CRM with phone and email systems, so not only we have all the information about our clients, but we also have the history of our communication with them.

Nachteile

It used to have too many functionalities in the CRM application, but they made an update and now the administrator of the system can modify the users' interface.

Antwort von DAN electronic

Thank you very much for the feedback! Nice to hear the new feature works well for your team. Clients are always welcomed to share their experience with InfoServ and ideas about future improvements with us.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Oksana V.
Mit Google übersetzen

Infoserv: A crm for everybody

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 9.5.2019
Quelle der Bewertung: Capterra

Overall, the experience is pretty enjoyable, and I would definitely recommend the software both to a person who has never used a crm, and an experienced user as well.

Vorteile

It's as easy as it gets in terms using the software. It was extremely easy for me to learn all the ins and outs of the program, making my work progress simpler

Nachteile

The fact that you can't really customize the experience on a personal level and arrange things how you want them to be - you can't move filters around and place them in order that you like unless you close them and re-open them

Antwort von DAN electronic

Thanks - your feedback is highly appreciated!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Elena B.
Mit Google übersetzen

Great product

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 3.8.2016
Quelle der Bewertung: Capterra

I've been using this product in our company for more than five years. It helps a lot when dealing with lots of customers and having different employees answer the phone. It also helps keep up to date with tasks, problems and solutions.

Vorteile

It is full of useful functions and is extremely helpful when dealing with lots of cusomers.

Nachteile

I don't have any negative feedback so far.

Antwort von DAN electronic

The main purpose of InfoServ CRM is to manage Customer comunications. There is no Customer Relationship without communication :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Pete L.
Mit Google übersetzen

InfoSev CRM Review

Täglich für 1-5 Monate genutzt
Bewertet am 20.3.2019
Quelle der Bewertung: Capterra

Infoserv allows us to have all our clients information displayed the moment they call us. We can track the history of all our customer contact and see at a glance any actions that are pending regarding that client. Crucially it allows us to see the information regarding our colleague's clients so that we can provide seamless customer service should that colleague not be available to take the call.

Vorteile

All the information you need to review client history and track progress through the sales funnel is instantly at hand. The system is intuitive and takes no time to learn it's functionality. No specialist training is required to understand the InfoServe product.

Nachteile

No real complaints. The system provides all the functions we need in an easy to understand format. The only minor inconvenience is that we work with the American market predominately and the timing of updates impacts on our work hours which is the middle of the US working day.

Antwort von DAN electronic

Thank you for the honest review - your feedback is highly appreciated! We will try to work on reducing down times and improve updates scheduling to the best extend possible.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

10.0/10

InfoServ Preis

Beginnt ab
10,00 €/Monat
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Abonnement
Preis-Leistungs-Verhältnis

InfoServ CRM On Premise Pricing: individual offer based on customer's requirements

InfoServ CRM Cloud Pricing: Subscription based
- Basic: €10/user/month (1-10 users)
- Standard: €25/user/month (5-25 users)
- Professional: €35/user/month (5-75 users)
- Enterprise: €45/user/month (10-unlimited users)

InfoServ Funktionen

  • API
  • Aktivitäts-Dashboard
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank

  • Aktivitäts-Verfolgung
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für InfoServ

Schlüssel-Features von InfoServ

  • Campaign Management
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Support
  • Document Management
  • Email Marketing
  • Email Marketing
  • Group Management
  • Import / export data
  • Interaction Tracking
  • Lead Management
  • Lead Management
  • List Management
  • Marketing Automation
  • Quotes / Proposals
  • Reminders
  • Sales Managemenent
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management

Vorteile

• Centralized customer database accessible from the office and remotely
• Personalized Customer Profiles with contact information, sales, help desk tickets, documents, meetings, and communication history (calls, emails, wen chat transcripts, meeting reviews) all on one screen.
• Integrated communication (phone, email, and live chat) - all contacts are logged in automatically along with its call recording, email content, web chat transcript.
• Call Center (inbound and outbound)
• Sales Management - customizable sales processes
• HelpDesk/Ticket Management - multiple tickets, SLA management, customer service reporting
• Time Management tools (Tasks, To-Do lists, Calendars, Reminders)
• Mobile Application
• Web & API Integration
• Real Time Monitoring and Reporting
• Available for On Premise or Cloud deployment

InfoServ Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über InfoServ.

F. Welche Preispläne bietet InfoServ an?

InfoServ bietet folgende Kostenpläne an:

Beginnt ab: 10,00 €/Monat

Preismodell: Einmalige Lizenz, Abonnement

Kostenlose Testversion: Verfügbar

InfoServ CRM On Premise Pricing: individual offer based on customer's requirements

InfoServ CRM Cloud Pricing: Subscription based
- Basic: €10/user/month (1-10 users)
- Standard: €25/user/month (5-25 users)
- Professional: €35/user/month (5-75 users)
- Enterprise: €45/user/month (10-unlimited users)

F. Was sind die Hauptfunktionen von InfoServ?

InfoServ bietet die folgenden Funktionen:

  • Campaign Management
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Support
  • Document Management
  • Email Marketing
  • Email Marketing
  • Group Management
  • Import / export data
  • Interaction Tracking
  • Lead Management
  • Lead Management
  • List Management
  • Marketing Automation
  • Quotes / Proposals
  • Reminders
  • Sales Managemenent
  • Sales Management
  • Sales Reporting
  • Search / filter
  • Task Management
  • Ticket Management

F. Wer sind die typischen Nutzer von InfoServ?

InfoServ hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von InfoServ unterstützt?

InfoServ unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet InfoServ an?

InfoServ hat folgende Preismodelle:

Einmalige Lizenz, Abonnement

F. Unterstützt InfoServ mobile Geräte?

InfoServ unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert InfoServ?

Wir haben keine Informationen darüber, welche Integrationen InfoServ hat

F. Welche Varianten der Kundenbetreuung bietet InfoServ an?

InfoServ bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support