Smart Service Übersicht
Was ist Smart Service?
Smart Service ist eine Termin- und Aufgabenmanagement-Software mit QuickBooks-Integration, die das Management von Workflows im Büro und unterwegs ermöglicht
Smart Service Übersicht
Preis
Preisoptionen
Smart Service Funktionen
Screenshots
Smart Service Bewertungen
Smart Service Bewertungen
Smart Service has been a God send to my company. We are now also "almost" paper free.
Efficiency - Efficiency - efficiency.
And did I mention efficiency???
Smart Service
It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.
Smart Service
Scheduling Guru
My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.
Long time user
Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now.
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Smart Service has been a God send to my company. We are now also "almost" paper free.
Vorteile
Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
Nachteile
Not being able to track individual extinguishers by date and have them update to when service is needed.
Smart Service
It has been a good experience. It handles well with Quickbooks. We are switching to a better software after being on this for 5 years.
Vorteile
It is fairly user friendly. I do like the posting and dispatch screens. Easy to read, easy to post. The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect.
Nachteile
It took me longer to get the hang of this software than most softwares I have used. The reporting is not the best. Reporting is difficult to get what we want. It either has too much information or too little. I would like to see the ease of changing accouting information alot harder. It is too easy for the field techs to change.
Smart Service
Vorteile
We have been Smart service users for approximately 6 years now. Smart Services customer service is unsurpassed. When you call they help you. The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.
Nachteile
I would say they have limited hours. If there is an issue on weekends, holidays or after business hours then you have to wait and that is the only con I can think of.
Scheduling Guru
My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.
Vorteile
Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.
Nachteile
Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.
Long time user
Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now.
Vorteile
I like that it’s mobile friendly and integrates well with QuickBooks.
Nachteile
Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time.
Main platform freezes often.
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Smart Service Preis
Smart Service Preis
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Smart Service Funktionen
Smart Service Funktionen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen
Kategorien
Kategorien
Videos und Anleitungen
Videos und Anleitungen
Zusätzliche Informationen für Smart Service
Zusätzliche Informationen für Smart Service
Schlüssel-Features von Smart Service
- Anpassbare Schnittstelle
- Anpassbare Schnittstelle
- Aufgabenplanung
- Ausführung
- Ausrüstung- & Fahrzeugortung
- Benutzerdefinierte Formulare
- Benutzerdefinierte ausfüllbare PDF-Formulare
- Bestandsführung
- Bestellungen
- Datenkonvertierung
- Echtzeit-Updates
- Einstellungen
- Feld-Schätzungen
- Hosting
- Integration in QuickBooks
- Job-Planung
- Kunden-Feedback-Sammlung
- Kundendatenbank
- Kundenhistorie
- Schnittstelle ziehen und loslassen
- Service-Routen
- Service-Vereinbarungen
- Serviceplanung
- Setup-Hilfe
- Sofortige Jobausführung
- Training
- Unterschriften-Erfassung
- Video-Anleitungen
- Website-Lead-Erfassung
- Wiederkehrende Arbeitsplanung
Smart Service Häufig gestellte Fragen
Smart Service Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Smart Service.
F. Welche Preispläne bietet Smart Service an?
Smart Service bietet folgende Kostenpläne an:
Beginnt ab: 1.599,99 $
Preismodell: Einmalige Lizenz
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Smart Service?
Smart Service bietet die folgenden Funktionen:
- Benutzerdefinierte ausfüllbare PDF-Formulare
- Benutzerdefinierte Formulare
- Kundendatenbank
- Kunden-Feedback-Sammlung
- Kundenhistorie
- Anpassbare Schnittstelle
- Anpassbare Schnittstelle
- Datenkonvertierung
- Ausführung
- Schnittstelle ziehen und loslassen
- Ausrüstung- & Fahrzeugortung
- Feld-Schätzungen
- Hosting
- Sofortige Jobausführung
- Bestandsführung
- Job-Planung
- Einstellungen
- Bestellungen
- Integration in QuickBooks
- Echtzeit-Updates
- Wiederkehrende Arbeitsplanung
- Service-Vereinbarungen
- Service-Routen
- Serviceplanung
- Setup-Hilfe
- Unterschriften-Erfassung
- Aufgabenplanung
- Training
- Video-Anleitungen
- Website-Lead-Erfassung
F. Wer sind die typischen Nutzer von Smart Service?
Smart Service hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
F: Welche Sprachen werden von Smart Service unterstützt?
Smart Service unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Smart Service an?
Smart Service hat folgende Preismodelle:
Einmalige Lizenz
F. Unterstützt Smart Service mobile Geräte?
Smart Service unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Smart Service?
Smart Service kann in folgende Anwendungen integriert werden:
Dropbox, Google Calendar, QuickBooks, QuickBooks Online
F. Welche Varianten der Kundenbetreuung bietet Smart Service an?
Smart Service bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Efficiency - Efficiency - efficiency.
And did I mention efficiency???