ChartMogul

ChartMogul

Berichterstattung und Analysen für Abonnementunternehmen.

4,6/5 (31 Bewertungen)

ChartMogul Übersicht

Was ist ChartMogul?

ChartMogul ist eine Echtzeit-Berichterstattungs- und Analyselösung für Abonnementunternehmen, die Stripe, PayPal, Chargify, Braintree oder Recurly verwenden. Mit ChartMogul werden Key Performance Indicators (KPIs) und Geschäftsmetriken automatisch berechnet, sodass Nutzer Leistungsberichte für ihr Unternehmen automatisieren können.

ChartMogul bietet eine Reihe integrierter Metriken, die in drei Hauptkategorien unterteilt werden: Management- und Anlegermetriken; Umsatz-, Marketing- und Kundenerfolgsmetriken sowie Finanzmetriken. Nutzer können den monatlichen wiederkehrenden Umsatz (MRR), den durchschnittlichen Verkaufspreis (ASP), den Customer Lifetime Value (CLV), den durchschnittlichen Umsatz pro Konto (ARPA), die jährliche Laufrate (ARR), die MRR-Bewegungen, den Kunden- und Umsatzfluss, die Anzahl der Abwanderungsraten, das Kundenwachstum, den Brutto- und Nettogeldfluss, nicht-wiederkehrende Umsätze, Rückerstattungen, fehlgeschlagene Zahlungen und mehr verfolgen. Metriken können auch basierend auf anderen Faktoren analysiert werden, mit der Möglichkeit, einen geografischen Standort, Lead-Source, Kundenkohorten, verschiedene Abonnement-Plantypen und mehr mit integrierten Optionen wie MRR nach Marketingkanal, Analyse der Bindungskohortenzahl, Abwanderungsrate nach Net Promoter Score (NPS) und Bindungsrate pro Vertriebsmitarbeiter aufzuschlüsseln. Nutzer können Datenfilter und nutzerdefinierte Metriken anwenden, um ihre spezifischen Geschäftsfragen zu beantworten.

ChartMogul eignet sich für Abonnementunternehmen aller Formen und Größen, mit Preisen basierend auf der Anzahl der aktiven Abonnements und maßgeschneiderten Lösungen für Großunternehmen.

ChartMogul Übersicht

Kosten

Beginnt ab
100,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ChartMogul Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Englisch

Screenshots

ChartMogul Screenshot: ChartMogul allows customers to carry out customer cohort analysis
ChartMogul Screenshot: ChartMogul allows customers to carry out customer cohort analysis ChartMogul Screenshot: ChartMogul allows customers to carry out customer cohort analysis ChartMogul Screenshot: Customer locations can also be mapped in ChartMogul ChartMogul Screenshot: Metrics can be segmented by lead source, plan type, location, and more in ChartMogul ChartMogul Screenshot: Users can track monthly recurring revenue (MRR) and MRR movements using ChartMogul ChartMogul Screenshot: ChartMogul enables users to track conversion rates for different plans over time ChartMogul Screenshot: ChartMogul automatically notifies users of new customers and updates to their dashboard ChartMogul Screenshot: A full list of customers can be viewed in ChartMogul ChartMogul Screenshot: ChartMogul includes customer profiles with full subscription histories ChartMogul Screenshot: Customer subscriptions can also be modified through ChartMogul

ChartMogul Bewertungen

ChartMogul Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
22

Sehr gut
7

Durchschnitt
1

Gering
1

Schlecht
0

Preis-Leistungs-Verhältnis
4,4
Funktionen
4,3
Bedienkomfort
4,4
Kundenbetreuung
4,4
94% haben diese Anwendung empfohlen
Thibaut D.

Excellent software to keep track of key business metrics

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!


Mit Google übersetzen
Sean D.

WOW!

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.


Mit Google übersetzen
Dawn G.

Good idea, poorly executed

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.


Mit Google übersetzen
Johnny P.

Simple Interface, Value Packed Data, and Incredible Support

They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.


Mit Google übersetzen
Guy H.

Has all the metrics you need, and only what you need

We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.


Mit Google übersetzen
Thibaut D.
Branche: Computer-Software
Übersetzen auf: Deutsch

Excellent software to keep track of key business metrics

Täglich für 6-12 Monate genutzt
Bewertet am 15.12.2017
Quelle der Bewertung: Capterra

Clear view of all key SaaS metrics especially customer LTV, MoM churn rate, analyzing cohorts, trial to paid subscribers, and of course MRR!

Vorteile

ChartMogul helps us keep track of our most important business metrics at a glance and accurately. We particularly enjoy the measure of our customer's LTV as well as all the tools related to analyzing churn rate.
Segments are also a huge plus. They're very easy to set up, reuse and modify. This remains true if you're managing metrics on your own or sharing the task with other teammates like we do.
The cohort view is simply one of the best I've ever used. I especially like the ability to drill down on each time period to see what key activity/subscribe/unsubscribe impacted our business in this particular period.
The trial to paid conversion tool is also a big time-saver for us and helps us fine-tune our trial process and the webinars we give to our prospective customers.

Nachteile

Frankly, there's not many things we feel are missing or impractical with ChartMogul. Even the most basic aspects such as easy-to-understand tooltips for employees not familiar with all KPIs and metrics are a home run.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Sean D.
Branche: Internet
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

WOW!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 31.10.2019
Quelle der Bewertung: Capterra

I couldn't be happier. Though ChartMogul is not a billing platform like Zuora or SaaSOptics, it definitely does the analytics part extremely well.

Vorteile

For the money this product is awesome. We use it exclusively for SaaS metrics and revenue recognition. The great part is this software can do so much more. I would say we use about 20% of the features and that goes a long way!

Nachteile

Nothing. For the money this software is a fantastic analytics software with excellent features. The customer support is also top notch.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Dawn G.
Branche: Eventservice
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Good idea, poorly executed

Bewertet am 21.1.2017
Quelle der Bewertung: GetApp

We signed up for Chartmogul despite having metrics available from our own integrated programming for our app and Chargify metrics.

The support was abysmal. I wrote no less than 5 times without a single response during my trial period -- a time when one would think their customer service would be fantastic to reduce the very churn they measure, and I only got a response from the CEO after posting to Twitter about the poor response.

After my tweet, I heard from them. But when two weeks passed and I asked more questions, again I was disappointed my a lack of response. It took a frustrated email to get an answer.

Worse, I wasted a significant amount of time uploading metrics that had unclear and even faulty directives. But worse, when I asked how CM separated their metrics between monthly and annual payers, I learned they were lumped together. This is an absolutely incorrect, and to find out I had spent so much time gathering and manually calculating averages (which should be done automatically), I was frustrated.

Most of all were the personal response from the CEO. After first expressing my disappointment over their responsiveness, I asked how I could correct data. It seems that there is no way to correct their faulty metrics, and rather than tell me how to correct it or admit the fault in their coding, they responded with this:

"... it does sound as if ChartMogul (as both a product and service fit) might not be the right solution for your business, so it probably makes sense to look around for an alternative analytics vendor...... If you would like us to delete your account I can do this for you, or you could simply login and delete your Data source through the UI and this takes care of removing the data."

If you aren't measuring what should be measured, admit it and promise to do better for your clients. Don't kick me to the curb without an explanation. I gave your product a solid effort with hours and hours of effort, and your response felt like you could have cared less.

Vorteile

It gives you an idea of what your general trends are and the graphs are pretty.

Nachteile

It's based on flawed reasoning. They have data from their own client's data sources but it is not used properly.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 1.0/10

Johnny P.
Branche: Computer-Software
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Simple Interface, Value Packed Data, and Incredible Support

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.12.2018
Quelle der Bewertung: Capterra

They are a great team to work with. The software is simple and effective. It's a little on the pricy side, but I keep coming renewing because it's worth it.

Vorteile

1) I'm in Chartmogul on a daily basis. It's really simple to view metrics like new MRR, churn, and expansion for the week.

2) The flexibility to edit, merge, and connect subscriptions is a huge part of why we chose Chartmogul. As much as we'd like for every deal/subscription to fit the standard mold, a lot of our customers have unique plans with us and the ability to help the system interpret what's going on with the subscription is great.

3) We've changed billing systems in the past and been able to transition Chartmogul to work with both tools. The flexibility to work with both systems helped us keep all the billing history in tact which was a huge win for us.

4) I came to Chartmogul for the basics (new mrr, expansion, churn, etc.) But I love the ability to track trial conversions, cohort analysis, LTV, and cash flow.

Nachteile

I'd love to get a daily digest email with all the revenue movement for the day. Right now you can get email alerts for updates to individual plans, but there isn't an option to schedule a single email with all the changes for the day.

It's not a huge deal because I'm in Chartmogul most days, but it would be a great addition that would help us keep our team up to date.

Lastly, I'd love the ability to add users and assign them to specific segments. I'd like to give our CSMs access to their accounts only (so they can see rev movement and overall performance of their accounts).

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Guy H.
Branche: Computer-Software
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Has all the metrics you need, and only what you need

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.12.2018
Quelle der Bewertung: Capterra

We've been using CM for over 3 years to track our metrics, and we love it. Simple to use, has just what we need, very responsive app. Scratched our itch, and then some.

Vorteile

All the reports are pre-built, with enough customization options to dig into your data. There are also reports present which we probably wouldn't have built if they weren't built in, and they have helped us tremendously.

Nachteile

We've had some inconsistencies around the MRR which was hard to resolve, since we are synching from multiple sources. Also, numbers would sometimes change retroactively and it was really hard to figure out why.
So currently we don't count on the reports to a degree that we base our actual cash flow on it, but the reports are still accurate enough to visualize and analyze trends and segments.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Nutzerempfehlung
8,6/10
Basierend auf 31 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

ChartMogul Preis

ChartMogul Preis

Beginnt ab
100,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,4/5
Basierend auf 31 Benutzerbewertungen
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ChartMogul Funktionen

ChartMogul Funktionen

API
Ad-hoc-Berichterstattung
Aktivitäts-Dashboard
Anpassbare Berichterstellung
Berichterstattung und Statistik
Business Intelligence
Dashboard-Erstellung
Daten-Import / -Export
Datenfilterung
Datenvisualisierung
Diagramm-Erstellung
Drag-and-Drop-Oberfläche
Echtzeit-Analytik
Echtzeit-Daten
Integration von Dritten
Prädiktive Analytik
Trend-Analysen
Visuelle Analytik
Werkzeuge zur Zusammenarbeit
Überwachung
Funktionen
4,3/5
Basierend auf 31 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

ChartMogul Häufig gestellte Fragen

ChartMogul Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ChartMogul.

F. Welche Preispläne bietet ChartMogul an?

ChartMogul bietet folgende Kostenpläne an:

Beginnt ab: 100,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von ChartMogul?

Wir haben keine Informationen über die Funktionen von ChartMogul

F. Wer sind die typischen Nutzer von ChartMogul?

ChartMogul hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von ChartMogul unterstützt?

ChartMogul unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ChartMogul an?

ChartMogul hat folgende Preismodelle:

Abonnement

F. Unterstützt ChartMogul mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte ChartMogul unterstützt

F. Mit welchen anderen Applikationen integriert ChartMogul?

ChartMogul kann in folgende Anwendungen integriert werden:

Chargebee, Chargify, ChurnZero, Geckoboard, HubSpot CRM, Klipfolio, LeadsBridge, PayKickstart, Stripe, Zendesk

F. Welche Varianten der Kundenbetreuung bietet ChartMogul an?

ChartMogul bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support