accessplanit

i like how simple it is to use and how its very clear to use.

i wish you could have colours on the calendar to make life simpler for me.

We really enjoy the customization capabilities of the software that afford us the ability to adapt our workflow to the system very easily. The ability to have certain actions trigger automated results is key in managing our process. We also loved the implementation process and the highly skilled personnel at Accessplanit who are with us every step of the way

There are some features missing from the functionality that we need for our process to run smoothly. The team has a very robust product feature rollout plan so we expect these to come out soon!

Access PlanIT has supported our team to implement the software for use for booking 300+ courses, roughly 80 per term supporting 1500 students + per year. This has benefitted every type of person in our organisation. E.g. the students have benefitted from having a student portal and more frequent e-mail communications and course reminders, as well as being to access their course materials easily. Our trainers have benefitted from being easily able to access student information including special requirements to be auto pulled through to their registers which we set up a custom field for. The trainers can share documents with students and send out attendance certificates with one tick of a box and download their sign-in sheets with one click. The administrative team have benefitted from the automated e-mails which include following up on 'No Attend' students and sending out 'Expressions of Interest' and 'Enrolment confirmations', 'feedback surveys', and many more. My role is as a trainer for the College however, with no prior experience I took on the role of project manager who embedded Access PlanIT into our College. I have appreciated the support from the helpdesk and ticketing help system that in place to manage your questions and ideas and help problem-solves issues as they arise. The staff on the helpdesk know their software inside and out and have great suggestions and get back to you in a timely manner. The customer service is first-class. I would have really struggled without the helpdesk. I was never made to feel silly for asking a question and the team did not use technical jargon that baffled me. They respond to emails within a day, often within the hour. 5* customer service and support.

It is a very long journey to set-up, tailor the features for our use and implement across the team. It took us well over 18 months+ but bear in mind in our organisation we did not have an I.T expert so this might be much quicker for teams who have a person with prior knowledge/skills or have been through the process before. We also only had someone able to work on it part-time. Also we have staff sickness and turnover which all impacted our set-up time. But this is worth thinking about if it applies to you as the set-up and embedding of the software might be a longer process than you imagine. However once it is set-up it is wonderful and every person in every job position in your organisation will benefit.