Über RingEX
RingCentral Office ist eine Unified Communications-Lösung, mit der Nutzer Geschäftsanrufe, Sprachnachrichten, Fax- und Textnachrichten überall senden und empfangen können. Organisationen jeder Größe können ihre Mitarbeiter befähigen, die Kommunikation mit ihren Kunden, Partnern und Kollegen zu verbessern, indem sie es ihnen ermöglichen, mit jedem beliebigen Gerät und an jedem beliebigen Ort zu arbeiten.
RingCentral Office bietet ein umfassendes Funktionsset, mit dem die Geschäftskommunikation optimiert werden kann, indem BYOD (Bring your Own Device)-Geräte in Unternehmenstelefone verwandelt werden. So können Nutzer das gesamte Business-Telefonsystem von jedem Ort der Welt aus auf ihrem eigenen Desktop-Computer oder Smart-Gerät verwalten. Nutzer können Nutzer hinzufügen und wechseln, Erweiterungen und Gruppen verwalten, Telefone zuweisen und vieles mehr. Die Plattform ermöglicht es Mitarbeitern außerdem, geschäftliche Voicemails zu überprüfen, Geschäftsfaxe zu senden und zu empfangen sowie auf das Firmenverzeichnis zuzugreifen.
Mit den Konferenzfunktionen von RingCentral Office können Nutzer Video- oder Sprachkonferenzen sowie Online-Meetings einrichten oder an ihnen teilnehmen. Mit mehreren verfügbaren lokalen, gebührenfreien und internationalen Nummern können Organisationen für die lokale Präsenz ihres Unternehmens sorgen. Teams können RingCentral als kollaborativen Cloud-Arbeitsbereich nutzen, um Projekte zu verwalten und Dateien produktiver mit ihrem bevorzugten Zubehör oder Gerät zu teilen.
Anrufmanagement-Funktionen können durch die Konfiguration von Antwortregeln, Anrufweiterleitung, Nachrichtenbenachrichtigungen und Benachrichtigungen über verpasste Anrufe angepasst werden. Zu den zusätzlichen Funktionen gehören automatische Anrufaufzeichnung, Anruf-Flip, Anrufpark und Anrufscreening sowie gemeinsame Leitungen, Intercom und Paging. Die Lösung ermöglicht es Nutzern auch, Textnachrichten von der Geschäftsnummer des Unternehmens zu senden und zu empfangen. RingCentral Office bietet native mobile Apps für iOS- und Android-Geräte.
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Nutzerbewertungen
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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
One of the most complete easy to use fully cloud solutions out there
Bewertet am 21.4.2018
If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365...
If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.
Vorteile
No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.
Nachteile
Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.
- Branche: Versicherung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great platform for VOIP
Bewertet am 5.10.2023
Overall we have enjoyed using this new platform and it meets our company compliance needs for phone...
Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.
Vorteile
Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.
Nachteile
Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM
Antwort von RingCentral
The Review Team appreciates you for taking the time to provide us with your valuable feedback. We are happy to hear that our product supports your business' performance and is easy for individuals on your team to use. Here is a link regarding your request for instruction/direction on the Microsoft Dynamics integration: https://ringcentr.al/48JRz3g.
If you have any questions or need assistance, please connect with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html or you can always email the Review Team at review@ringcentral.com. Thank you!
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Bloated Software, Not at all Intuitive
Bewertet am 24.11.2021
Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in...
Once we (finally) managed to get in contact with our rep, we had hoped to get assistance in consolidating our phone numbers -- we had 3x lines but only needed 1x. After asking all the questions necessary to confirm we were on the same page, we were handed off to two other support reps to handle the change requests. In turn, the additional lines were removed and then two others were added after the fact - effectively changing nothing(!). I tried to follow up with our representative shortly thereafter to gain some clarity as I was quite confused. She was seemingly only concerned that she received the appropriate permissions in regard to the change requests, and once she had determined the paperwork was in order on her end she never replied any of our requests for clarification! We then had a separate representative who would email, text and call to ask if we were satisfied and if our concerns had been resolved. Our email replies went unanswered and we only received on response to our text message reply, wherein she claimed she hadn't received our requests. When I asked for assistance via the text message thread, she stopped replying as well!
Vorteile
I liked the ability to access our phone system remotely, but this is no longer a novel tech setup.
Nachteile
As a business, we were assigned one [SENSITIVE CONTENT] who was incredibly difficult to reach. When attempting to seek out additional assistance as the number given to us was no longer able to reach her, we were told only she would be able to assist us - that we should try emailing once again. As we don't have an abundance of free time with which to chase down our representative, this proved to be frustrating and not at all convenient.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
One Stop Shopping For Remote Workers & Nomadic Offices
Bewertet am 13.11.2023
Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3...
Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.
We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely.
Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.
Vorteile
RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.
We we're able to use text authentication services, call clients, and keep our office going from any location in the world.
Nachteile
RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.
It's an expensive solution unless easy of use outweighs cost.
Gründe für den Wechsel zu RingEX
RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes.Antwort von RingCentral
Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at review@ringcentral.com. We appreciate your loyalty!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ring central is awesome
Bewertet am 31.10.2023
Awesome experience, so far so good, reliable cost saving
Awesome experience, so far so good, reliable cost saving
Vorteile
User friendly and easy to set up. Time and money saving
Nachteile
no refunds on down time, you just have to call your sales team
Antwort von RingCentral
Hey Cindy, the Review Team appreciates your feedback! We are proud to provide you with a user-friendly experience that is easily implemented.
If you have questions or want to continue the conversation, please email us at review@ringcentral.com.
RingEX Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über RingEX.F. Welche Preispläne bietet RingEX an?
RingEX bietet folgende Kostenpläne an:
- Ab: 30,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von RingEX?
RingEX hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von RingEX unterstützt?
RingEX unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt RingEX mobile Geräte?
RingEX unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert RingEX?
RingEX kann in folgende Anwendungen integriert werden:
Box, Desk.com, Dropbox Business, Google Workspace, Microsoft 365, Microsoft Outlook, Okta, Salesforce Platform, ServiceNow, Skype for Business, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet RingEX an?
RingEX bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für RingEX gefundenen Softwarekategorien an.
- VoIP-Software
- Telefon Software
- Telefonanlage Software
- Cloud PBX Telefonanlagen
- UC Software
- Call Recorder
- Online-Meeting Software
- Online Meeting Tools
- Call-Center Software
- Videokonferenz Software
- Kontaktcenter-Software
- Home Office Software
- IVR Software (Interactive Voice Response)
- Call Tracking Software
- Softphone Software