Tokeet

- The graphics interface is great.
- Customer support is very responsive and helpful. Very good library of how-tos.
- The relation price-quality is excellent. At a very minimum price, it easily maintains my propriety synched across 6 platforms
- Reports are very useful, and the fact that not only it includes revenue but also expenses gives a great overview of how your propriety is performing.
- It seems that there is a continuous development of the app, based on the input of users, which is great because more functions can be antecipated.

The cons are details, in view of my overall experience, but here are some improvement points:
- When submitting expenses, the system should allow registering pdf of the bills and not only jpg, as most bills are nowadays sent by email in pdf format
- When entering reservations from the calendar screen, the "back" button directs to inquiries and not back to the calendar (where I actually was)
- Given that so much information is collected regarding guests, it would be great that reporting had a section where the audience is analysed (to help understand who is the audience, based on nationality, age groups, etc).
- it's a pity that the full synchronization (via API) only works for Airbnb, booking and expedia. It would be great to add more API connection possibilities with other popular channels.
- It would be awesome to add more functionality to the app, for example, seeing reportings and being able to check-in and check-out guests.

I like you have all that you need but you need to be an expert to understand all the different features.

Too many different integrations, they have to merge them all into a single dashboard.

Tokeet does one thing well (not great) that is calendar synchronization.

The other pro would be that the pricing is flat and reasonable for what it is, an online calendar that syncs.

The API works consistently and if you go into this assuming that you are just paying for a calendar sync functionality and you can make everything else work with your own code, this could be a good choice.

Customer support is completely useless. Any question that they can't answer copying and pasting from their help documents gets sent to a secondary tier of customer support. In nearly a year of use none of the many questions I've made that have been sent to this secondary tier of support have been answered.

Nothing else besides the calendar works reliably.
Once a booking is made you can't change the price in the system, it always defaults to the price you set when first creating the inquiry.
Data feeds are a mess, with some of them being totally useless because of the bugs. The data feed help documents are plain wrong. I've found many mistakes in them.
Reports cant handle reservations that go in between months. So if a reservation is from the 27/08 till 4/09 when you look at September those few days figure unoccupied and August shows up with something like 110%. All of the reports are broke, I will avoid further examples.
Its not coded in UTF-8 so anything besides the English alphabet breaks their chat features.
The clocks think the first hour of the day is 24:00 rather than 00:00. (I am not making this up)
The mobile app takes a year to load even in an IphoneX or a pixel 2. There are other issues with the app.
No bug fixing, none. They said they were going to post an update with bug fixes every Wednesday. It lasted a whole 2 weeks before they missed one.
One of the shadier things they do is they don't allow anyone to comment on their blog so you cant see any kind of discussion around their software.
Avoid unless you are very hands on and like to code.

The fact that it is customizable with different apps so you can Taylor it to your needs.

Not enough API channel connections. They seem to put more emphasis on developing relationships with third party systems than on API connections which is what we get channel managers for.

They answer fast to any question and they help you solve problems fast and easy

There are some features missing. Like new things about airbnb promotions and some connections with booking. But you get used to it.