SimplyBook.me

SimplyBook.me

Planungssoftware für dienstleistungsbasierte Branchen

4.6/5 (674 Bewertungen)

SimplyBook.me Übersicht

SimplyBook.me ist ein Online-Terminbuchungssystem für kleine bis mittlere Unternehmen in allen Dienstleistungsbranchen. Die Lösung richtet sich an alle Dienstleistungsunternehmen, die Buchungen zu bestimmten Zeitpunkten akzeptieren, darunter Schönheitssalons, Spas, Fitnessstudios, medizinische Kliniken, Haustierservices, Restaurants, Universitäten, Kinderbetreuer, Finanzberater, Berater und mehr. Darüber hinaus wird eine erstklassige Unternehmenslösung geboten, bei der Unternehmen Online-Buchungen für jeden ihrer Filialen anbieten und einen Überblick über jedes Geschäft auf hohem Niveau behalten können.

Die Software bietet Tools zum Erstellen benutzerdefinierter Online-Buchungsseiten und ermöglicht Unternehmen die Annahme von Terminen über diese Tools, ihre Website und ihre Facebook-Seite. Es gibt keine Begrenzung für die Anzahl der Client-Dienste, die ein Unternehmen über SimplyBook.me anbieten kann. Es gibt auch keine Begrenzung für die Anzahl der Mitarbeiter oder Kunden, die im System gespeichert werden können. SimplyBook.me kann auf bestimmte geschäftliche Anforderungen zugeschnitten werden. Die Zugriffsstufen für Mitarbeiter sind vollständig konfigurierbar. Administratoren können bestimmen, auf welche Informationen die einzelnen Mitglieder zugreifen können.

Zusätzlich zu den grundlegenden Funktionen ermöglicht SimplyBook.me Unternehmen, Zahlungen online zu akzeptieren, Berichte über den Umsatz und Website-Traffic zu generieren, zusätzliche Informationen von Kunden bei der Buchung anzufordern, Werbeaktionen zu starten, Produkte bei der Buchung zu verkaufen, Mitgliedschaften und Klassen zu verwalten und vieles mehr. Das System sendet automatisch E-Mail- oder SMS-Terminerinnerungen an Kunden, um No-Shows zu reduzieren. Unternehmen können mit SimplyBook.me Empfehlungsprogramme starten und Überprüfungsanfragen per E-Mail an Kunden senden – Funktionen, die bei der Kundengewinnung und -bindung helfen.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Chinesisch (vereinfacht), Niederländisch, Englisch, Französisch, Deutsch und 7 weitere , Japanisch, Koreanisch, Portugiesisch, Russisch, Spanisch, Taiwanisch, Türkisch

SimplyBook.me Bewertungen

Gesamtbewertung
4.6/5
93% Positive Bewertungen
448
Ausgezeichnet
180
Sehr gut
30
Durchschnitt
10
Gering
6
Schlecht
Mel L.
Mit Google übersetzen

Health Practice Perspective

Täglich für Kostenlose Testversion genutzt
Bewertet am 20.6.2019
Quelle der Bewertung: Capterra

Overall is grt. Quick responses from customer services.

For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Vorteile

Incredible amount of features for the $.
HIPAA compliance / encryption
SOAP notes
Versatility
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option

Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Nachteile

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas:

SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option.

Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment.

It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt.

A mobile app for clients to manage appts & take video calls would be excellent.

I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Antwort von SimplyBook.me

Dear Mel

Thank you so much for your constructive feedback, we appreciate it enormously!

First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out.

With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that.

The automatic cc payment at place, will also be implemented later, but can not promise any date on that.

Thanks again for your valuable feedback
All the best
The SimplyBook.me team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Robert T.
Mit Google übersetzen

"Years ahead of it's time thanks to an ingenious underlying database design."

Täglich für 1-5 Monate genutzt
Bewertet am 12.4.2019
Quelle der Bewertung: Capterra

Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system.

Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above.

Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Vorteile

SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST!

Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Nachteile

"Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet!

"Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines.

"Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Antwort von SimplyBook.me

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Patrick P.
Mit Google übersetzen

Software is really good and makes booking appointments easy. I rarely encounter problems with it.

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 4.1.2018
Quelle der Bewertung: Capterra

Eliminates me having to spend time booking appointments manually.

Vorteile

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

Nachteile

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.

I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.

In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.

2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Antwort von Simplybook.me

Dear Patrick,

Thank you so much for taking the time to give us your review, we appreciate it greatly!

With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.

Best of regards
The SimplyBook.me team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Angie G.
Mit Google übersetzen

The site is simple to set up and you can instantly take bookings and love the Book Now link

Wöchentlich für Mehr als 2 Jahre genutzt
Bewertet am 2.12.2017
Quelle der Bewertung: Capterra

Vorteile

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day.
Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations.
Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

Nachteile

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works.
I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me.
Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

Antwort von Simplybook.me

Dear Angie

I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously!

We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon.

With regards to setting up a service from your mobile, then please let me know if that still doesn´t work, it works out for me when I do it on iphone. We aim to have all our site fully mobile responsive, so we are very thankful to get tips if something is not working.

At last the promotion system is already on the task list for some fine-tuning, so hopefully we can introduce an improved version soon.

Thanks again for input and have a great day!
All the best
The SimplyBook.me team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Marsha K.
Mit Google übersetzen

Great program with amazing customer service!

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 20.12.2016
Quelle der Bewertung: Capterra

We have been using Simplybook.me for almost 2 years now. The best part about this booking program for us is how user friendly it is. We have a large number of volunteers using the program to book their clients and even those who struggle with technology find Simplybook.me simple and easy to use. As an administrator of the program, I appreciate how easy it is to make changes to anything from our organization's hours to adjusting individual user's days and hours. The plugins available allow for an astounding number of ways to adjust this program to fit whatever you need.
The customer service and technical support that come with this program are second to none. They have live chat support and when live support isn't available they respond very quickly to an email request. I have never waited more than 24 hours for a response.
I would recommend Simplybook.me to any company or organization without any hesitation.

Vorteile

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

Nachteile

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Antwort von Simplybook.me

Dear Marsha,

Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :)

Happy Holidays!
The SimplyBook.me team

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

SimplyBook.me Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

SimplyBook.me Funktionen

  • API
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • Daten-Import / -Export
  • Integration von Dritten

  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Audit Trail
  • Bestandsverfolgung
  • Compliance Management
  • Dokumentenspeicher
  • Echtzeit-Berichterstattung
  • Echtzeit-Daten
  • Inventarverwaltung
  • Rechnungsmanagement
  • Wirtschaftsprüfung
  • Workflow-Management
  • Überwachung

SimplyBook.me Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über SimplyBook.me.

F. Welche Preispläne bietet SimplyBook.me an?

SimplyBook.me bietet folgende Kostenpläne an:

Preismodell: Kostenlos, Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von SimplyBook.me?

Wir haben keine Informationen über die Funktionen von SimplyBook.me

F. Wer sind die typischen Nutzer von SimplyBook.me?

SimplyBook.me hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von SimplyBook.me unterstützt?

SimplyBook.me unterstützt die folgenden Sprachen:

Chinesisch (vereinfacht), Niederländisch, Englisch, Französisch, Deutsch, Japanisch, Koreanisch, Portugiesisch, Russisch, Spanisch, Taiwanisch, Türkisch

F. Welche Preispläne bietet SimplyBook.me an?

SimplyBook.me hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt SimplyBook.me mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte SimplyBook.me unterstützt

F. Mit welchen anderen Applikationen integriert SimplyBook.me?

SimplyBook.me kann in folgende Anwendungen integriert werden:

Authorize.net, Braintree, Google Analytics, Joomla, LeadsBridge, PayPal, QuickMail.io, Stripe, Telogis Fleet, Wordpress

F. Welche Varianten der Kundenbetreuung bietet SimplyBook.me an?

SimplyBook.me bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Video-Anleitungen