Revelation Pets

It's very easy to use and to set up. The customization features to add logo, business name, address, prices and forms of payment make your business look serious.
It's very helpful to have all the features you need in one place to manage kennels's booking and vacancies, customers, pets, vaccines, payments.
Reports are very important for my business because they allow me to keep record of the arrival and departures, dietaries and vaccines notes and overall improve my service.

I would love to have the PayPal plugin as a payment processor to charge my services with it, lot's of my clients use it

How easy it is to book dogs in and not loose track. I like being able to see every morning who will be arriving and leaving.

I didn't like how the price kept creeping up and up. I first applied around 4 years ago and the price was £23.00 per month, it is now over £50, so over double the price within a few years.

Price point and the trial got us in the door. It did the trick when we were very small, but once we went of 25 dogs the bugs and workarounds were no longer worth the lower cost.

So there are A LOT of bugs. The most impactful one was that for a period, some of our recurring reservations disappeared after the fact and there was no way of recovering that information or knowing how many dogs this happened with. This potentially cost us thousands of dollars. The customer service was very blasé about it. You would think they could offer some compensation like a refund for their software or something. There were many other inconveniences, but this was the biggest issue.

They addressed a lot of the minor bugs in a timely manner, but we were told upon joining that they would soon offer the ability for us to sell and keep track of both half-day and full-day reservations, which never happened. We tried keeping track of this manually, but it resulted in spending hours on this because we have different employees checking in or out. This might work for an in home operation with just a few regulars, but not for us.

They were recently bought out by gingr, who told us they are not going to be doing any new features. I think the clientele will be switched over to gingr, which we now use and is so far much better. More expensive though.

We have a small but rapidly expanding boarding and daycare facility in New Zealand and to have a supported software package that is constantly updated and kept in the cloud is an true asset to our business. Anyone can use the product with ease and you can suggest enhancements which the team at Revelation Pets will develop for release to all without further costs back to their clients.

Our customers use the product to make their own bookings which is really beneficial to both our customers and ourselves and the reporting features help us to keep track of our progress from year to year or week to week.

Recently I asked fir an enhancement to check off multiple payments in one action and this was acknowledged quickly, developed and presented back to me with a very short time frame. Pretty exciting really when you are the client and you ask for something that then gets delivered free to you all within a couple of weeks!

A further bonus is if you have a question you always get a reply from the team in a really timely manner.

We fully recommend Revelation Pets to anyone, anywhere in the world that would like to grow or enhance their business and make it simple for their own customers and your staff. Simple to use, packed with features, regular upgrades that are free, one set price, and a product that teams up with other products such as mail chimp to make your services even better.

Great stuff Revelation Pets!