Revelation Pets

We have a small but rapidly expanding boarding and daycare facility in New Zealand and to have a supported software package that is constantly updated and kept in the cloud is an true asset to our business. Anyone can use the product with ease and you can suggest enhancements which the team at Revelation Pets will develop for release to all without further costs back to their clients.

Our customers use the product to make their own bookings which is really beneficial to both our customers and ourselves and the reporting features help us to keep track of our progress from year to year or week to week.

Recently I asked fir an enhancement to check off multiple payments in one action and this was acknowledged quickly, developed and presented back to me with a very short time frame. Pretty exciting really when you are the client and you ask for something that then gets delivered free to you all within a couple of weeks!

A further bonus is if you have a question you always get a reply from the team in a really timely manner.

We fully recommend Revelation Pets to anyone, anywhere in the world that would like to grow or enhance their business and make it simple for their own customers and your staff. Simple to use, packed with features, regular upgrades that are free, one set price, and a product that teams up with other products such as mail chimp to make your services even better.

Great stuff Revelation Pets!

-Online booking,
-Instant check in,
-Making sections of the registration mandatory,
-Booking appointments online without having to book daycare/boarding

- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account.

- in statements, having itemised summary of appointment, instead of just a summary total.

- being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments.

- possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday.

- the text message service to also be available to be used for general communication, not only individual reminders

- automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare.

Price point and the trial got us in the door. It did the trick when we were very small, but once we went of 25 dogs the bugs and workarounds were no longer worth the lower cost.

So there are A LOT of bugs. The most impactful one was that for a period, some of our recurring reservations disappeared after the fact and there was no way of recovering that information or knowing how many dogs this happened with. This potentially cost us thousands of dollars. The customer service was very blasé about it. You would think they could offer some compensation like a refund for their software or something. There were many other inconveniences, but this was the biggest issue.

They addressed a lot of the minor bugs in a timely manner, but we were told upon joining that they would soon offer the ability for us to sell and keep track of both half-day and full-day reservations, which never happened. We tried keeping track of this manually, but it resulted in spending hours on this because we have different employees checking in or out. This might work for an in home operation with just a few regulars, but not for us.

They were recently bought out by gingr, who told us they are not going to be doing any new features. I think the clientele will be switched over to gingr, which we now use and is so far much better. More expensive though.

We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets.

The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future.