PetExec

It helps me keep track of all my daycare and boarding dogs, plus my retail area. I like that I don’t need to buy another module for grooming or training, once I add those to the services we offer. I really like being able to access it on my phone or laptop when I’m away from the business computer. It also keeps track of things like daycare passes and saves vet info so I only need to enter it once.

I found it difficult to navigate when I was first learning. There are still features I don’t know how to use. I wanted to do the training they offer, but I wasn’t able to spend the money they ask for it.

Online reservations have streamlined our sales and allowed us to feature our additional services.

There learning curve has been a little difficult. We'd like to see an option for coupons.

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.

Our entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed.

To start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent.

PetExec is super user friendly. When training in my employees it takes less then an hour to show them the system.

With so many options to customize I feel like it was made for our business.

The customer service is unmatched! If I have an issue they are right there to walk me through it.

We have yet to find a flaw. Again, with PetExec the customer service is unmatched if I have an issue they fix it or find a solution.