UpKeep ist ein cloudbasiertes CMMS (computergestütztes Wartungsmanagementsystem), das für den Einsatz auf mobilen Geräten konzipiert wurde und für eine Vielzahl von Branchen geeignet ist, darunter Fertigung, Bau, Vertrieb, Lagerhaltung, Versorgung, Hotels, Restaurants, Lebensmittelverarbeitung, Kirchen, Bildung, und mehr. Das System ermöglicht es Benutzern, Wartungsplanung und Arbeitsaufträge von unterwegs zu verwalten, und enthält Tools für Arbeitsauftragserstellung, Priorisierung, Signaturerfassung, Bildannotation, Asset-Datenimport, Barcode-Scan, Bestandsverwaltung, Chat und Zusammenarbeit, Rechnungserstellung und mehr.
Mit UpKeep können Benutzer benutzerdefinierte Arbeitsaufträge für mehrere Zwecke erstellen, z. B. zum Erstellen von Checklisten und Messwerten und unter Zuhilfenahme von Vorlagen und Formularelementen. Dateien, Bilder und Teile können Aufgaben hinzugefügt werden, und Benutzer können Arbeitsaufträge entsprechend ihrer Dringlichkeit priorisieren. Arbeitsaufträge und Rechnungen können im PDF-Format erstellt und per E-Mail gesendet oder gedruckt werden. Asset-Daten können aus vorhandenen Datensätzen in UpKeep importiert werden, und Barcodes, die Teilen oder Assets zugeordnet sind, können gescannt werden, um sie zu Arbeitsaufträgen hinzuzufügen. Benutzer können wiederkehrende Zeitpläne für die vorbeugende Wartung erstellen und einzelne Teile für bestimmte Arbeitsaufträge reservieren oder planen. Das Inventar kann nach Standort verwaltet werden, und die Teilhistorie-Verfolgung ermöglicht Benutzern zu sehen, wo jedes Teil verwendet wurde.
UpKeep sendet den Benutzern automatisch Push-Benachrichtigungen und Warnungen in Echtzeit, um sie über Aufgabenaktualisierungen oder Probleme mit Geräten zu informieren. Sensoren können integriert werden, um die Anlagenüberwachung in Echtzeit zu ermöglichen, und Benutzer können Auslöser erstellen, um automatisch Wartungsaufforderungen zu generieren, wenn bestimmte Bedingungen erreicht werden. Mehr als 50 verschiedene Sensortypen werden unterstützt, und Benutzer können sich detaillierte Berichte von Sensordaten wie Feuchtigkeit, Neigung, Temperatur und mehr anzeigen lassen. UpKeep ermöglicht Benutzern auch die Zusammenarbeit mit Echtzeit-In-App-Chats, um Probleme zu besprechen oder um Updates zu teilen. Außerdem können sie Berichte über abgeschlossene Aufgaben, Ausgaben und wiederkehrende Probleme erstellen.
Overall UpKeep is a great piece of software that continues to improve with regular feature updates. I would recommend it to anyone managing a medium to large sized business facility or multiple properties.
UpKeep is a great service for managing work orders, tracking assets and scheduling your teams time. The request portal and phone app make it easy for our managers to submit maintenance requests and for our maintenance team to prioritize and respond in a timely fashion. The asset system is great for tracking parts and preventative and reactive maintenance that has been performed on individual items such as HVAC units. The Ability to upload pictures and other files such as repair manuals, to work orders and assets is also a huge plus. All around UpKeep is a great piece of software that I would recommend to anyone with a medium to large size business or anyone managing multiple properties.
UpKeep offers the ability to generate PDF invoices to submit to clients however there is no way to save or return to a generated invoice within the software; once the invoice is exported as PDF and you close the window you can no longer return. I would love to see an invoicing feature that is more similar to the work order system. As a country club we not only track our internal maintenance, but maintenance performed on members golf carts and other items. The ability to generate invoices more fluidly would be much better than having to utilize an integration. I'm also disappointed that the ability to track additional costs related to a work order are only offered in the business plus plan, rather than the professional or starter plans. There are many times where I want to add an individual expense with a description attached to it, without having to input it in the parts and inventory section.
Hi Liam, I'm so glad you're finding UpKeep both easy to use and valuable to your business! Additionally, we appreciate your detailed feedback in features you would like to see and how they would benefit you. Please know that we take all this feedback to heart and continue to work on releasing new features that will support you and your team!
Upkeep has helped hugely in showing clients what we actually do and giving them real times as to how long process may take. Before a list of times and costs were all clients received as to now a full report which shows the lengths taken to complete the tasks .
The software is very easy to use on many different formats. Being able to report in real time is very helpful in the field and reports can be generated very easy for instant use. The end reports are very professional and and look the part. Photos added to reports are a good for clients to be able to see the works carried out and being able to add many photos to as many different topics i may need is great.
The application needs to have either 3g, 4g or wifi for real time this is great in areas with these capabilities but most solar farms in the middle of no where meaning i need to take photos and write my reports after i have done my job and returned to an area with wifi etc. Also only being able to upload 1 photo at a time makes the process drawn out as you have to keep going back to the report and then finding the photo you need...... There have also been instances when working in areas with 4g etc that reports that have been worked on have lost all info meaning they have to been done again.
Hi Simon, Thank you so much for taking the time to leave a review! I'm so excited that UpKeep has improved your ability to show all the hard work that you and your team are doing!!! Our mission is to empower you all in exactly that way to help you to get recognition for the work that might otherwise go unnoticed. In terms of the app needing 3G, 4G, or WiFi, the reason for this is to be able to send and receive updates in real time, especially in cases where team members may be spread across different locations. Providing more offline services may be something we can do in the future, but we hope it's not too much of an inconvenience at the time!
The first point is the ability to categorize work orders, we have been able to pin point the major issues and delivery fast and effective solutions to our care homes.
Tracking the progress and being able to update the work order and receive this valuable information direct to a mobile device, whether it be a line of text or a picture.
I have noticed that the UpKeep scheduler is now up and running, this is going to save me a lot of time, currently I am taking the jobs and distributing these to the team via a excel spreadsheet, really looking forward to this addition to an already complete package.
The overdue work orders are also a great plus for our company, it shows where we are failing and possible target training to an individual who is struggling.
The main plus is having the data to analyse on a month by month basis. It show how well the performance of the team and individuals are coping with the work load, what home uses our Regional teams service the most and what areas of expertise are mainly required, again perfect for targeting training to the maintenance operative in the home. We have also used this system to compare our response time to a request, labour cost all against using out side contractors, this itself has ben an eye opener and has saved us.
The updates are only available for the users and not the requestors, this is a big issue for us as we are constantly asked 'What's happening' by the general managers of the homes. If there was a way that when the regional team assigned to the task could share the update, ie waiting for parts, called away etc..
Hi Steven, Thank you for your review! It sounds like the reporting features have been especially great for you! Thank you as well for your feedback on how some features - or lack thereof - are affecting you and your team in real time. We're dedicated to constant improvement and learning from situations like these!
This the first full CMMS our organization has ever used.
UpKeep was chosen after trying a number of CMMS systems against some basic goals.
UpKeep is competent, easy to implement, easy to use and has the best Customer Service team
The customer service is the best! Fast and competent replies to issues and feature requests.
Ease of use for everybody. Setup and maintaining the system was intensive since we have over 1000 assets spread out over 6 locations and 13 buildings and UpKeep is fast, easy and simple build the database with. The template uploads helped get us going and the inline editing was a great addition.
The "View Only" account is a free account. Since we have nearly 50 supervisors and leads, this free account could be the answer for communication and information. They can see open work orders so that they don't double a request. They can see the Preventive Maintenance calendar to plan their production around servicing of the machines. They can see the performance of the maintenance team in their departments. They can do reports. They can see everything.
The problem is if one of these "View Only" users submits a work request, they cannot comment on the work order. Commenting on ones work order is only allowed on the free "Requester" account or the paid accounts.
At first this wasn't much of a deterrent but having to call or send email to maintenance after submitting a request into UpKeep just to make a comment is tedious when the comment section is already in a work order.
It is even worse on mobile because it will let a person type a comment only to pop up a flag saying this is not allowed when pressing "Send". There have been a few frustrated users at this point.
I continue hope that the UpKeep team will resolve this and have a communication system that is the best!
Overall, UpKeep was incredibly valuable to my teams, which were dispersed across several locales. It helped keep my maintenance team much more organized than they would have been without it. I highly recommend it.
UpKeep is an excellent tool to help you keep your maintenance projects organized, prioritized, and clearly communicated, particularly when working across dispersed locations. UpKeep allows you to centralize communication into on central database where you can communicate repairs, maintenance, and regularly scheduled preventative maintenance in once location. You have the capacity to analyze all repairs that have occurred historically, log expenses against those repairs, and make intelligent decisions on whether to repair or replace based on that information. This eliminates the need for phone calls, emails, texts, and every other communication method that can confuse maintenance supervisors. It helps prioritize so that your maintenance team can be most effective. You can also add as much detail into the repair requests to make sure the repair needed is very clear. Plus you can add photos.
Like most tools, the ramp up and learning stages take a bit of time. If you want to use the tool to its fullest, you'll need to manually input significant amounts of data and have access to historical data on expenses, SKUs, etc. A second challenge is that your maintenance team may feel as if they are pulled away from actual repair work in order to perform the administrative work needed to maintain the tool.
Hi Alexander, Thanks for the review! I completely understand the learning curve can be frustrating when learning a new software. However, I am confident that if you compare it to other apps in the CMMS space, you'll find it fairly intuitive. Also, we have loads of video tutorials on our YouTube channel (https://www.youtube.com/channel/UC4ewS5K1zt6TOpZBfXx8Yfw/featured) and an amazing customer support team that's available for you if you need more support! Don't hesitate to reach out at https://www.onupkeep.com/support.
Weiter unter folgen häufig gestellte Fragen über UpKeep.
UpKeep bietet folgende Kostenpläne an:
Beginnt ab: 29,00 $/Monat
Preismodell: Kostenlos, Abonnement
Kostenlose Testversion: Verfügbar
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UpKeep hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
UpKeep unterstützt die folgenden Sprachen:
UpKeep hat folgende Preismodelle:
UpKeep unterstützt die folgenden Geräte:
Android, iPhone, iPad
UpKeep kann in folgende Anwendungen integriert werden:
Magpie Property Management Software, Slack, Slack, Zapier
UpKeep bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen