---
description: Ausführliche Erfahrungsberichte zu Freshchat mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshchat mit ähnlichen Produkten.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshchat Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat)

# Freshchat

Canonical: https://www.getapp.de/software/106095/freshchat

Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2)

> Freshdesk Messaging (ehemals Freshchat) ist eine moderne Messaging-Software für die Kundenbetreuung, die entwickelt wurde, um mit Kunden auf sämtlichen Kanälen (Website, App oder soziale Medien) zu kommunizieren.
> 
> Bewertung: **4.2/5** von 145 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.2/5** | 145 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Freshworks
- **Region**: San Mateo, USA
- **Gegründet**: 2011

## Gewerblicher Kontext

- **Startpreis**: 1.799,00 €
- **Preismodell**:  (Kostenlose Version verfügbar) (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere

## Funktionen

- AI Copilot
- API
- Abfragevorschläge
- Absichtserkennung
- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Anpassbare Vorlagen
- Aufgabenmanagement
- Augmented Analytics
- Automatische Antworten
- Automatisiertes Routing
- Autoresponders
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CRM
- Chat / Messaging
- Chatbot
- Code-Free Development
- Customer Communication
- Dashboard

## Integrationen (17 insgesamt)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WooCommerce

... und 2 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support

## Category

- [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software)

## Ähnliche Kategorien

- [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software)
- [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software)
- [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software)
- [Kundenengagement Software](https://www.getapp.de/directory/650/customer-engagement/software)
- [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software)

## Alternativen

1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1786 reviews)
2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3460 reviews)
3. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24146 reviews)
4. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1727 reviews)
5. [Tidio](https://www.getapp.de/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Nutzerbewertungen

### "Clean, Professional and Simple Set-up" — 4.0/5

> **Seth** | *22. Januar 2020* | Non-Profit-Organisation Management | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I love how easy the dashboard was and how easy it was to set up on my wordpress website.  The chat was also very clean, very easy to use multiple members of my team.  The app on my phone made it simple to chat with visitors on my website from my phone.
> 
> **Nachteile**: While I started off with a free version, the paid version was a little too expensive for what I wished to use.  I found a cheaper alternative.
> 
> I loved the overall chat features.  The dashboard and app are very clean.  The only reason I switched was due to price.

-----

### "Simple, Affordable, and Gets the Job Done" — 4.0/5

> **Santhosh** | *21. Juni 2026* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface.
> 
> **Nachteile**: Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience.

-----

### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5

> **Shu** | *26. Oktober 2020* | Einzelhandel | Empfehlungsbewertung: 0.0/10
> 
> **Vorteile**: It appears to have robust features and they attempt to offer cutting edge technologies.
> 
> **Nachteile**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it.
> 
> Highly disappointed.

-----

### "Chief Technology Officer" — 5.0/5

> **Atiradh** | *16. Mai 2026* | Marketing & Werbung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses.
> 
> **Nachteile**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.

-----

### "Project Manager" — 4.0/5

> **Rajesh** | *22. Mai 2026* | Bekleidung & Mode | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Freshchat is an excellent customer communication platform that has made our external interactions seamless while delivering a great user experience.
> 
> **Nachteile**: While Freshchat offers useful features for handling short conversations, scaling it across multiple teams can become challenging due to limited flexibility and scalability.

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Seite: 1 / 7\
Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2)

## Links

- [Auf GetApp anzeigen](https://www.getapp.de/software/106095/freshchat)

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| en | <https://www.getapp.com/customer-service-support-software/a/freshchat/> |
| en-AE | <https://www.getapp.ae/software/106095/freshchat> |
| en-AU | <https://www.getapp.com.au/software/106095/freshchat> |
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| fr-BE | <https://fr.getapp.be/software/106095/freshchat> |
| fr-CA | <https://fr.getapp.ca/software/106095/freshchat> |
| nl | <https://www.getapp.nl/software/106095/freshchat> |
| nl-BE | <https://www.getapp.be/software/106095/freshchat> |
| pt | <https://www.getapp.com.br/software/106095/freshchat> |
| pt-PT | <https://www.getapp.pt/software/106095/freshchat> |

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