--- description: Ausführliche Erfahrungsberichte zu Freshchat mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Freshchat mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.de/software/106095/freshchat Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2) > Freshdesk Messaging (ehemals Freshchat) ist eine moderne Messaging-Software für die Kundenbetreuung, die entwickelt wurde, um mit Kunden auf sämtlichen Kanälen (Website, App oder soziale Medien) zu kommunizieren. > > Bewertung: **4.2/5** von 151 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 151 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 1.799,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - AI Copilot - API - Abfragevorschläge - Absichtserkennung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Aufgabenmanagement - Augmented Analytics - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Chatbot - Code-Free Development - Customer Communication - Dashboard ## Integrationen (17 insgesamt) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Kundenengagement Software](https://www.getapp.de/directory/650/customer-engagement/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) ## Alternativen 1. [WhatsApp](https://www.getapp.de/software/2035411/whatsapp) — 4.7/5 (16446 reviews) 2. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24185 reviews) 3. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.getapp.de/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1727 reviews) ## Nutzerbewertungen ### "Cheap and easy to use chat function for small organisations" — 3.0/5 > **Arjun** | *22. Januar 2023* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It has a very basic but good AI chat bot, covers most of the operational needs > > **Nachteile**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk > > It's been fine. Customer support was poor ----- ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8. Dezember 2022* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Nachteile**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "Freshchat review by Akash" — 4.0/5 > **Potla** | *29. Juli 2026* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The onboarding process is straightforward, and the available documentation is easy to understand. It is a great communication tool for small and growing support teams. > > **Nachteile**: Customer support could be more responsive, and the platform would benefit from stronger automation and NLP capabilities. > > It was worth the price but I would expect better response for my quires from the Freshchat support team ----- ### "Freshchat is a quality chat application with a confusing backend UI and an impossible login system" — 3.0/5 > **Darien** | *2. März 2021* | Religiöse Einrichtungen | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. > > **Nachteile**: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots \& email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls \& emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers > > Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands ----- ### "Great User Experience with Room for Advanced Features" — 5.0/5 > **Rohit** | *15. Juni 2026* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement. We were able to get started within days, and the onboarding experience was smooth, convenient, and user-friendly, enabling rapid adoption across the team. > > **Nachteile**: While the platform is easy to set up and offers a smooth user experience, it lacks some of the advanced features and functionalities available in other tools. Expanding its capabilities would make it a more comprehensive solution for growing business needs. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/106095/freshchat?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/106095/freshchat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten