PT Distinction

Onboarding process is super quick
Using groups for automation is a game changer
Exercise library is extensive
Community and support is amazing
Customising the app with your branding creates another level of professionalism
PT distinction university helps a lot

Takes a while to navigate through everything if you haven't been through the training videos
Would be great if the app was for coaches and not just clients

PTD has a lot of capabilities and integrations.

I wish that I had more good things to say about PTD. We made the switch from Trainerize to create an overall more integrated experience for our clients -- I was drawn to PTD only for the google sheets integration which is big for our client delivery - however PTD has many issues

1.) The UI looks very old and looks as though it hasn't been updated in years. It's slow - to me it looks like something that has been built using cheaper means - i am trying to say this in the nicest possible way - but I worked in silicon valley for years.

2.) Clients often do not get notifications and the PTD team has no better response other than blaming the phone of the user. If this were the case - my clients would have had the same issue with Trainerize and they didnt. I have spoken to other PTD users as well and everyone has the same issue. The lack of responsibility that they seem to take in tackling this very clear BUG does not sit well with me.

3.) The search feature in the mobile app does not work period.

4.) There software updates take FOREVER. Literally they always say "this will be taken care of in the next update" -- which seems to take months if ever.

5.) there is no way to make messages unread - this to me is such a SIMPLE request yet they fight it tooth and nail. Sometimes our team has to come back to a client question and we have no way of remembering what we need to follow up with (they claim this will be taken care of in the "next update" which is still yet to happen.