Bookwhen

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price).

We have managed to run our parents' evening event for a College in Central London at what quite frankly is an unbeatable price compared to other solutions out there. Parents making the booking commented that it was easy to book and administrators explained that it had saved them hours of work collating bookings. It also allowed us to take bookings right up until the last minute. It literally took 5 minutes to export our bookings to tell the teachers who was coming to their session.

However, the best thing is not the software, don't get me wrong the software is great but it is the service and support that makes this the product of choice.

Thank you for your support and a great product.

It offers everything you need and the support is quick and excellent

Sometimes it can be tricky to use but the support is amazing

Setting up classes is quite easy, especially with the featuring of repeating weekly and being able to click which days applicable. All our students love the automatic reminder emails 1 day and 1 hour before the class.

You can also attach your own Zoom account which will automatically create zoom access codes. Checkout is also a breeze since you can pay via credit card directly. PayPal also receives the payment in real time.

I don't like the fact that the zoom codes are automatically sent to the students whether or not they have settled the payment already. If they paid via Credit Card then that's okay, but if you also accept payments offline such as via Bank Deposit, GCASH, etc., this is bothersome.

The booking page is VERY plain and has 1 static look. Basically, it will just list down ALL your available classes and dates in ONE column. The most you can do is have button filters at the top of the page that will filter it depending on the class but again, it will just be in ONE list.

Booking multiple classes is tiresome since students will need to click each date and add to the cart one by one. There should be a better way of choosing dates.

The CLASS PASS feature was great at first but the way it was built on the page is annoying. If students click their preferred class pass it doesn't lead them to a page showing only which classes are applicable, it just leads you back to the main page. This makes our bounce rate really high.

As a yoga, pilates & somatics business sole trader, I do not NEED or desire complex tech. This booking platform suits me as it has all the features I require at a good value monthly price integrating also with zoom and allowing me to promote my class schedule with ease. My clients find this system easy to book as well.
The Class Schedule Listing looks professional and with online bookings there is much reduced admin in my own business.

There does not seem to be an UNDO feature like one button to Undo a mistake like ctrl=Z ; BUT if you run into ANY queries or problems, the customer service TEAM are on hand to fully help at all times with patience and efficiency.

For EXISTING CUSTOMERS - I think the Invalid Customer email could be improved so that the System identified this so that client would be alerted to their wrong email upon booking otherwise they do not receive the confirmation of the booking from BookWhen and do not receive eg their zoom link....