RoomKeyPMS

RoomKeyPMS

Local Experts, the Best Support

4.1/5 (47 Bewertungen)

RoomKeyPMS Übersicht

Was ist RoomKeyPMS?

RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.

RoomKeyPMS Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

To receive accurate pricing, contact RoomKeyPMS directly.


RoomKeyPMS Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Kanada, Lateinamerika, Mexiko, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch, Französisch

Screenshots

RoomKeyPMS Screenshot: Gain business intelligence insight
RoomKeyPMS Screenshot: Gain business intelligence insight RoomKeyPMS Screenshot: Access GuestProfile RoomKeyPMS Screenshot: Book online with the RoomKeyPMS BookingEngine RoomKeyPMS Screenshot: Review reservations with TapeChart RoomKeyPMS Screenshot: View hotel property dashboard

RoomKeyPMS Bewertungen

RoomKeyPMS Bewertungen

Gesamtbewertung
4.1
/
5 47 Nutzerbewertungen
Ausgezeichnet
18

Sehr gut
20

Durchschnitt
5

Gering
4

Schlecht
0

Preis-Leistungs-Verhältnis
4.2
Funktionen
3.9
Bedienkomfort
4.2
Kundenbetreuung
4.2
81% haben diese Anwendung empfohlen
Joseph M.

The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.


Mit Google übersetzen
Raeann T.

User Friendly

Along with the ease of use, the customer support of the friendly staff was a bonus!


Mit Google übersetzen
Sonia R.

Top Customer Support

RoomKey has many features and is relatively easy to use. Customer Support is excellent!


Mit Google übersetzen
Paul B.

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.


Mit Google übersetzen
Jeannette C.

Simply the BEST!


Mit Google übersetzen
Joseph M.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

The Most Versatile PMS

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 14.6.2019
Quelle der Bewertung: Capterra

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Vorteile

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Nachteile

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Raeann T.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

User Friendly

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 16.10.2019
Quelle der Bewertung: Capterra

Along with the ease of use, the customer support of the friendly staff was a bonus!

Vorteile

This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Nachteile

There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

Translate to Deutsch

Antwort von RoomKeyPMS

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Sonia R.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Translate to Deutsch

Top Customer Support

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.1.2020
Quelle der Bewertung: Capterra

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Vorteile

There are a variety of uses and customer support is quick and helpful.

Nachteile

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Translate to Deutsch

Antwort von RoomKeyPMS

Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Paul B.
Translate to Deutsch

udating

Bewertet am 15.7.2009
Quelle der Bewertung: Capterra

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Vorteile

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Nachteile

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Translate to Deutsch

Antwort von RSI Group

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.

Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey

Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Jeannette C.
Branche: Gastgewerbe
Translate to Deutsch

Simply the BEST!

Bewertet am 4.8.2015
Quelle der Bewertung: SoftwareAdvice

Vorteile

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Nachteile

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
7.7/10
Basierend auf 47 Benutzerbewertungen
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RoomKeyPMS Preis

RoomKeyPMS Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

To receive accurate pricing, contact RoomKeyPMS directly.

To receive accurate pricing, contact RoomKeyPMS directly.

Preis-Leistungs-Verhältnis
4.2/5
Basierend auf 47 Benutzerbewertungen
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RoomKeyPMS Funktionen

RoomKeyPMS Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Kundendatenbank
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
3.9/5
Basierend auf 47 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Zusätzliche Informationen für RoomKeyPMS

Zusätzliche Informationen für RoomKeyPMS

Schlüssel-Features von RoomKeyPMS

  • API
  • Activity management
  • Application integration
  • Booking management
  • Booking notes
  • CRM
  • Call accounting
  • Conference management
  • Conflict management
  • Customer experience management
  • Electronic payments
  • Email marketing
  • Employee management
  • Forecasting
  • Front office management
  • Housekeeping scheduling
  • Loyalty program
  • Maintenance management
  • Meeting management
  • Multi-property
  • Online booking integration
  • POS
  • POS integration
  • Payment processing
  • Performance reports
  • Rate management
  • Real time data
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Reservations management
  • Revenue reporting
  • Reviews management
  • Secure data storage
  • Survey management
  • Surveys & feedback
  • Task management
  • Task tracking
  • Third party integration
  • Tracking features
  • Trend analysis

Vorteile

  • RoomKeyPMS features a REST API, providing users with the technology to generate target marketing lists, integrate with business insight software or develop a custom booking engine.
  • Employees receive their own unique credentials, enabling users to track employee tasks as well as guest check-ins and bookings closely.
  • RoomKeyPMS includes a mobile-friendly booking engine, allowing users to capture reservations conveniently and accurately.
  • With POS integration, RoomKeyPMS permits users to process payments quickly and securely.
  • RoomKeyPMS promotes email marketing, social media and surveys, helping users to manage guest experiences effectively.

  • RoomKeyPMS Häufig gestellte Fragen

    RoomKeyPMS Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über RoomKeyPMS.

    F. Welche Preispläne bietet RoomKeyPMS an?

    RoomKeyPMS bietet folgende Kostenpläne an:

    Preismodell: Abonnement

    Gratis Testen: Verfügbar

    To receive accurate pricing, contact RoomKeyPMS directly.

    F. Was sind die Hauptfunktionen von RoomKeyPMS?

    RoomKeyPMS bietet die folgenden Funktionen:

    • API
    • Activity management
    • Application integration
    • Booking management
    • Booking notes
    • CRM
    • Call accounting
    • Conference management
    • Conflict management
    • Customer experience management
    • Electronic payments
    • Email marketing
    • Employee management
    • Forecasting
    • Front office management
    • Housekeeping scheduling
    • Loyalty program
    • Maintenance management
    • Meeting management
    • Multi-property
    • Online booking integration
    • POS
    • POS integration
    • Payment processing
    • Performance reports
    • Rate management
    • Real time data
    • Real time reporting
    • Real time updates
    • Reporting & statistics
    • Reservations management
    • Revenue reporting
    • Reviews management
    • Secure data storage
    • Survey management
    • Surveys & feedback
    • Task management
    • Task tracking
    • Third party integration
    • Tracking features
    • Trend analysis

    F. Wer sind die typischen Nutzer von RoomKeyPMS?

    RoomKeyPMS hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von RoomKeyPMS unterstützt?

    RoomKeyPMS unterstützt die folgenden Sprachen:

    Englisch, Französisch

    F. Welche Preispläne bietet RoomKeyPMS an?

    RoomKeyPMS hat folgende Preismodelle:

    Abonnement

    F. Unterstützt RoomKeyPMS mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte RoomKeyPMS unterstützt

    F. Mit welchen anderen Applikationen integriert RoomKeyPMS?

    RoomKeyPMS kann in folgende Anwendungen integriert werden:

    Book4Time, MYOB Essentials, Microsoft Dynamics GP, Ordyx, QuickBooks, TRACK

    F. Welche Varianten der Kundenbetreuung bietet RoomKeyPMS an?

    RoomKeyPMS bietet folgende Optionen für Kundensupport:

    Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen