Visibook

Visibook

Terminplaner und Geschäftskalender für Kunden.

4.6/5 (607 Bewertungen)

Visibook Übersicht

Visibook ist eine Kundenterminplanungslösung für vielbeschäftigte, kleine Business-Service-Provider, die eine einfache Möglichkeit suchen, ihren Terminplan zu verwalten, Kunden zu buchen und Terminerinnerungen zu versenden. Das Terminbuchungstool ist für eine Vielzahl von Branchen geeignet, darunter für Fitnesstrainer, Massagetherapeuten, Musiklehrer, Akupunkteure, Veranstaltungsplaner, Nutzerforschung und Interviewanmeldungen, Freiwilligentätigkeiten und mehr.

Mit Visibook können Nutzer ihre Verfügbarkeit im Kalender festlegen, um Kunden mitzuteilen, wann sie für einen Termin verfügbar sind. Kunden können sich selbst über die mobile Anwendung oder den Online-Kalender Termine buchen. Das Online-Planungstool sendet nach Abschluss der Buchung automatisch Terminbestätigungen sowie Erinnerungen an Kunden, um Nichterscheinen oder versäumte Termine zu reduzieren. Nutzer können außerdem ihre eindeutige URL für den Online-Buchungskalender für Kunden freigeben und mit dem optionalen Zahlungstool Zahlungen akzeptieren.

Die plattformübergreifende Lösung von Visibook ermöglicht sowohl die Einzel- als auch die Klassenplanung mit einem organisierten Terminverlauf für jeden Kunden. Nutzer können ihre persönlichen Kalender durch Einrichten der Google-Calender-Synchronisierung bearbeiten und effizient Änderungen an den Terminen vornehmen, während sie die mobile Anwendung verwenden. Nutzer können Notizen hinzufügen und über Text, Mobilfunk oder E-Mail mit Kunden kommunizieren. Mit den Funktionen zum Personalmanagement können Nutzer Mitarbeiter für die Einplanung der Ausbilder in den Kalender aufnehmen.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

Visibook Bewertungen

Gesamtbewertung
4.6/5
95% Positive Bewertungen
398
Ausgezeichnet
177
Sehr gut
29
Durchschnitt
2
Gering
1
Schlecht
Amy F.
Mit Google übersetzen

Wonderful customer service and a huge time saver

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 30.11.2016
Quelle der Bewertung: Capterra

I am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.

Vorteile

I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

Nachteile

I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Monique J.
Mit Google übersetzen

Satisfied but would like more features

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 5.5.2019
Quelle der Bewertung: Capterra

I would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven’t had many glitches with the service. There have been a couple clients that told me they couldn’t book, but I believe that was around the time I needed to update my payment info.

My clients have told me it’s very easy for them to book an appointment!

Vorteile

I like:
-that it’s quite simple to change the times I’m available
-the new feature of being able to add in personal events and have it sync up with my google calendar
-that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

Nachteile

I wish Visibook had these features:
-when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back.
-the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order
-to be able to write a bit longer of a text to a client
-to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both.
-would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info
-I wish it was easier for me to see how to contact Visibook

Antwort von Visibook

Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.

Verteilung der Bewertung

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Weiterempfehlungsquote

9.0/10
Elizabeth S.
Mit Google übersetzen

great for booking app

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 2.10.2018
Quelle der Bewertung: Capterra

Vorteile

omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

Nachteile

at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

Antwort von Visibook

Hi Elizabeth,

Thanks for your feedback. We're happy to hear that the app has been so helpful for you.

We would love to learn more about the times when you've seen the app add multiple customers accidentally. We've taken some extra steps to prevent that from happening, so I'd like to learn more about how you're seeing that. Can you please email us at hello@visibook.com?

Thanks!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Sarah P.
Mit Google übersetzen

Simple for People to Use

Täglich für 1-5 Monate genutzt
Bewertet am 20.9.2016
Quelle der Bewertung: Capterra

I needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.

Vorteile

I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

Nachteile

For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Verteilung der Bewertung

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Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Debbie F.
Mit Google übersetzen

Visibook

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.7.2018
Quelle der Bewertung: Capterra

I’ve used Visibook for years and have been very happy! Text reminders, fairly easy to navigate (sometimes through a little trial and error), clean-looking interface, and prompt responses to my questions. With the exception of the recurring group appointments, Visibook does everything I need it to and it’s made me look more professional as well as saved me time in scheduling and rescheduling piano lessons. I highly recommend Visibook!

Vorteile

So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

Nachteile

I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

Visibook Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Visibook Funktionen

  • Automatische Erinnerungen
  • E-Mail-Integration
  • Elektronische Zahlungen
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Mobile Integration

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • Integration von Dritten
  • Kundenspezifisches Branding
  • Social-Media-Integration

Visibook Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Visibook.

F. Welche Preispläne bietet Visibook an?

Visibook bietet folgende Kostenpläne an:

Preismodell: Kostenlos, Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Visibook?

Wir haben keine Informationen über die Funktionen von Visibook

F. Wer sind die typischen Nutzer von Visibook?

Visibook hat die folgenden typischen Kunden:

Kleine Unternehmen

F: Welche Sprachen werden von Visibook unterstützt?

Visibook unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Visibook an?

Visibook hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Visibook mobile Geräte?

Visibook unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Visibook?

Visibook kann in folgende Anwendungen integriert werden:

Google Calendar

F. Welche Varianten der Kundenbetreuung bietet Visibook an?

Visibook bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Online-Support