TenantCloud

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

There are so many features you have to have in a property management solution. I like the application system, background checks, automated ACH systems, ability to put my leases and proprietary documents in, listing ability, accounting systems, pretty much everything you need in here is done really nice. Most important it looks like a modern tool and works well on my phone, tablet, and computer. I reviewed many, many systems and most had a very old school and bulky user interface that was not enjoyable.

they change things and make old features paid for features...Their customer service and tech support is pretty crappy. Used to be phone call (which is the best), then chat (which is meh), now it is a stupid ticket system that creates LOADS AND LOADS of extra work on my part and I don't think the tech support actually reads the tickets.

Easy to use. Tenants like to use it and it makes managing the property much easier. As an owner of two properties it’s easy for me too.

It’s difficult to get the lease renewed. Sometimes the invoices don’t post on a recurring basis.

There was nothing about the software or customer experience that I enjoyed

Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they:

- Have a customer service line that goes to voicemail (and no one returns your call)
- Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor

It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

user friendly, easy to navigate, screens are spacious and easily legible

sometimes certain features are missing that would benefit me, for example when someone is paying rent for a future lease, i am not able to record. or moving out a tenant that never paid their balance to move a new tenant in is not possible