--- description: Ausführliche Erfahrungsberichte zu ServiceChannel mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche ServiceChannel mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.de/software/106851/servicechannel Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/106851/servicechannel?page=2) > ServiceChannel bietet Reparatur- und Wartungsservices von gewerblichen Auftragnehmenden eine umfassende web- und smartphonebasierte Plattform für das Facility- und Contractor-Management. > > Bewertung: **4.5/5** von 136 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 136 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - API - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Angebote / Schätzungen - Angebotsmanagement - Anlagegegenstand-Management - Anlagenrechnung - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Arbeitsauftragserstellung - Arbeitsauftragsverwaltung - Asset Assignment - Asset Lifecycle Management - Audit Trail - Aufgabenmanagement - Aufgabenplanung ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.getapp.de/directory/131/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.getapp.de/directory/131/cmms/software) - [GRC-Tools (Governance, Risikomanagement und Compliance)](https://www.getapp.de/directory/251/governance-risk-compliance-grc/software) - [CAFM Software](https://www.getapp.de/directory/323/facility-management/software) - [Auftragsmanagement Software](https://www.getapp.de/directory/705/work-order/software) - [Software für Lieferantenmanagement](https://www.getapp.de/directory/1011/contractor-management/software) ## Alternativen 1. [Fiix](https://www.getapp.de/software/106721/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.getapp.de/software/117239/getmaintainx) — 4.8/5 (1034 reviews) 3. [Fracttal One](https://www.getapp.de/software/111631/fracttal) — 4.6/5 (1773 reviews) 4. [Limble](https://www.getapp.de/software/2049215/limble-cmms) — 4.8/5 (752 reviews) 5. [Jobber](https://www.getapp.de/software/90723/jobber) — 4.6/5 (1456 reviews) ## Nutzerbewertungen ### "One stop platform for all your facilities management needs" — 5.0/5 > **Verifizierter Rezensent** | *2. September 2020* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes\! > > **Nachteile**: Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ----- ### "Use of Service Channel as a Vendor Partner" — 5.0/5 > **Chelsie** | *13. November 2025* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Service Channel is great for streamlining information. It is easy to navigate and helpful in keeping all information in work order management in one place. It is worth the cost for the ease of use. There is an app that is used in the field which assists in technicians completion and onsite proof. > > **Nachteile**: Service Channel has opportunities in the IVR aspects. There can be better, simpler instruction for use for technicians in different languages. There is also opportunity in the check out feature. > > I love Service Channel and the integration portions with other software. It reduces manual work a lot and is very beneficial to have everything in one place. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4. April 2015* | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Nachteile**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Ascend Review" — 5.0/5 > **ryan** | *2. Februar 2026* | Hausmeisterservice | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: ServiceChannel helps keep our jobs organized and makes it easy to update clients on progress. The platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. > > **Nachteile**: One minor drawback is that the system can occasionally take a moment to refresh, but overall it remains reliable and user-friendly. > > he platform allows us to quickly upload photos, close out work orders, and track completed tasks so nothing is overlooked. ----- ### "ServiceChannel provides ease and convenience" — 5.0/5 > **Miranda** | *13. November 2025* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I really enjoy using ServiceChannel because it is straightforward and simple to navigate. My primary tasks involve using the proposal and note features, and I find that it consistently serves as an excellent tool for our company to communicate with clients and manage our work orders. I especially appreciate when my clients are integrated with ServiceChannel, as my familiarity with the system over the past few years makes the process even smoother. > > **Nachteile**: One drawback I have observed with SC is that if a technician is unable to clock into a work order through the app, they must call in and have an SC representative manually clock them in. The representative then adds a note to the work order to document this. However, this does not count towards the providers IVR scorecard so it documents it as if we didn't check in at all since it was not able to be done through the app. I don't find this entirely fair that it doesn't go towards our score because we did take the time and steps to clock in some sort of way due to the app itself not working. Another note would be that we can't change the schedule date once the expiration date has gone by, so we have to reach out to the client to change those since it won't allow us to, even if we've scheduled on our end. > > My overall experience with ServiceChannel has been great. I love when my accounts are integrated with this because I know it will be easy to use and it's a great tool to communicate to my clients within because we can have all the information upfront between both parties such as photos, IVR check in, and communication. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/106851/servicechannel?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/106851/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten