Über Epos Now
Epos Now ist ein cloudbasiertes Point-of-Sale-System, das Restaurant- und Einzelhandelsunternehmen eine zentrale Plattform bietet, auf der Inventar-, Backoffice- und Mitarbeiteraktivitäten gesteuert werden können. Mit integrierten Zahlungen, einem Online-Buchungssystem und einem anpassbaren Dashboard zielt Epos Now darauf ab, eine effiziente Point-of-Sale-Lösung bereitzustellen.
Um den Point of Sale-Betrieb effektiv zu verwalten, integriert sich Epos Now mit wichtigen Zahlungsarten wie Mercury, PayPal und Apple Pay. Darüber hinaus können sich Nutzer mit der Epos Now API mit jedem anderen Zahlungsgateway verbinden. Mit integrierten Zahlungen bietet Epos Now den Kunden die Flexibilität, per Kreditkarte, Smart-Uhr oder Smartphone zu bezahlen. Mit einer nativen App für iOS und Android schafft Epos Now zusätzliche Flexibilität, da Nutzer Zahlungen und Zugriffsfunktionen von unterwegs bearbeiten können.
Neben der Zahlungsabwicklung erleichtert Epos Now die Inventar-, Kunden- und Mitarbeiterverwaltung. Mit der Bestandsüberwachungstechnologie ermöglicht Epos Now den Nutzern automatische Bestellungen. Durch die Pflege einer zentralen Kundendatenbank ermöglicht Epos Now den Nutzern, Rechnungen zu senden, Gutschriften zu gewähren und Marketinginformationen von Kunden zu erfassen. Mit umfangreichen Berichterstattungsoptionen ermöglicht Epos Now den Nutzern, einen umsetzbaren Echtzeiteinblick in die Leistung von Vertrieb, Produkt und Mitarbeitern.
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- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Modifiable POS System that is easy to use, quick update availability, and economically friendly
Bewertet am 24.2.2017
When researching POS systems, I ran across a plethora of them out there. I set up online displays...
When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.
Vorteile
What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.
Nachteile
I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Good system, but the true shining star is one of their employees.
Bewertet am 7.7.2017
Vorteile
We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.
When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.
Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Do Not use Epos Now
Bewertet am 22.4.2023
Horrible. Terrible. Non responsive. Atrocious 'service'.
Horrible. Terrible. Non responsive. Atrocious 'service'.
Vorteile
I responded saying I use the system daily. I NEVER have. It sits in the box unopened.
Nachteile
"Con" is a good descriptor. I purchased the hardware and system for my business. After being assured of all of the monthly costs and 'no hidden fees' - there have been nothing but. The sales rep can't answer questions regarding these fees and the clauses in the terms. Nor can the customer service rep that was suppose to onboard us. They referred us back to the other. The 'Welcome Team Support" person reached out and then never replied. From March 3 - April 22 (today), outside of sales, no one will return my emails for resolution.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Terrible customer service long waiting times to get in touch with staff
Bewertet am 20.3.2023
terrible service but we are stuck in a contract
terrible service but we are stuck in a contract
Vorteile
Nothing keep away at all costs.
Nachteile
Poor customer service. The accounting software is terrible and doesn't work. Long waiting times to get in touch with customer services and you are constantly passed to different members of staff problems never get solved.
- Branche: Möbel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Customer Service
Bewertet am 31.12.2018
While attempting to intergrade a new payment processing company, I could not have been more pleased...
While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.
Vorteile
Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%
Nachteile
there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.
Antwort von Epos Now
Thank you for your 5 star business review of the service interactions you have had with us, it's really great to receive positive feedback from our customers.
We are striving every day to improve our customer service, we understand that some of the more technical aspects of our systems can require detailed explanations where patients and courtesy are required to promote great working relationships.
As one of our standard support customers please feel free to contact us if you have any further questions or require any further assistance.
We looking forward to hearing from you.
Epos Now Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Epos Now.F. Welche Preispläne bietet Epos Now an?
Epos Now bietet folgende Kostenpläne an:
- Ab: 25,00 £/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Epos Now?
Epos Now hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500
F: Welche Sprachen werden von Epos Now unterstützt?
Epos Now unterstützt die folgenden Sprachen:
Englisch, Spanisch
F. Unterstützt Epos Now mobile Geräte?
Epos Now unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Epos Now?
Epos Now kann in folgende Anwendungen integriert werden:
Appointedd, BigCommerce, Deputy, Eventbrite, Feefo, Gmail, Google Calendar, Loyal Zoo, Mailchimp, Megaventory, NearSt, PayPal, Quickbooks Online, RMS, Sage 50cloud Accounting, Salesforce Sales Cloud, Shopify, Trustpilot, VoucherCart, Wix, WooCommerce, Workforce.com, Worldpay, Wufoo, Xero, Zapier
F. Welche Varianten der Kundenbetreuung bietet Epos Now an?
Epos Now bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für Epos Now gefundenen Softwarekategorien an.
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