--- description: Ausführliche Erfahrungsberichte zu 8x8 Contact Center mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche 8x8 Contact Center mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 8x8 Contact Center Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/275/call-center/software) > [8x8 Contact Center](/software/107107/contactnow) # 8x8 Contact Center Canonical: https://www.getapp.de/software/107107/contactnow Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/107107/contactnow?page=2) > Das Self-Service-Cloud-Kontaktcenter von 8x8 bietet eine flexible Möglichkeit, mit Kunden in Kontakt zu treten und ermöglicht es jedem Unternehmen, ein positives Kundenerlebnis mit einer vollständigen Multi-Channel-Lösung und umfangreichen Kundenanalysen zu bieten. > > Bewertung: **4.3/5** von 47 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 47 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: 8x8 - **Region**: Campbell, USA - **Gegründet**: 1987 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Anrufaufzeichnung - Anruftext-Aufzeichnung - Anrufüberwachung - Automatic Outbound Dialer - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Autoresponders - Bedarfsplanung - Berichterstattung / Analyse - CRM - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Für Call Center ## Integrationen (7 insgesamt) - HubSpot CRM - Microsoft Teams - NetSuite - Salesforce Platform - ServiceNow - Slack - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [Dialer Software](https://www.getapp.de/directory/1067/auto-dialer/software) - [Telefonanlage Software](https://www.getapp.de/directory/1099/business-phone-systems/software) - [Predictive Dialer](https://www.getapp.de/directory/849/predictive-dialer/software) ## Alternativen 1. [Ringover](https://www.getapp.de/software/117547/ringover) — 4.7/5 (884 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Amazon Connect](https://www.getapp.de/software/2057092/amazon-connect) — 4.5/5 (96 reviews) 4. [NiCE CXone](https://www.getapp.de/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.getapp.de/software/104597/genesys-cloud) — 4.3/5 (268 reviews) ## Nutzerbewertungen ### "VCC Review" — 4.0/5 > **Jason** | *10. November 2023* | Pharmazeutika | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's reliable and not experienced any interruption in service. Agent Workspace is a nice upgrade. > > **Nachteile**: A drag \& drop scripting interface is needed. Need to add ability to copy settings between users. Could use better text to speach. The ability to easily use 3rd party would be nice. ----- ### "8 X 8 Contact Center Review" — 5.0/5 > **Derek** | *2. April 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: One system that covers most all communication needs for the corporation. > > **Nachteile**: The sharable daskboard feature is only available in the VCC and not in the VO. We would VERY MUCH Like the VCC and VO's to be comined or at a minimum to have the sharable dashboard (that is vital to the employees so that can see the true real-time status of the call center) be an option in the VO. ----- ### "Terrible Customer Service and They Won't Let You Cancel" — 2.0/5 > **Danny** | *3. Mai 2021* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps. > > **Nachteile**: Customer service was worse than horrible\! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible. > > I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this? ----- ### "This is a great product\!" — 5.0/5 > **JW** | *24. April 2024* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to use. Easy to use. Easy to figure out. > > **Nachteile**: UCaaS Call Queue needs more features. Call Queue timeout. Other. > > Excellent\! This product is very good to work with. ----- ### "Best VOIP option" — 4.0/5 > **Natalie** | *9. Juni 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is so easy to use\! The virtual account center is so easy to use and troubleshoot. I can pull call reports for any phone extension or ring group in seconds. Customer support is easy to get a hold of and our sales rep always answers back within 24 hours. We reach out to support once in a blue moon since 8x8 is so easy to use. Although we primarily use the desktop account center, we have been increasingly been using the phone app to work from home. It is so simple to use. Lastly, the cost is also unbeatable. We've enjoyed a years long business relationship with 8x8 and will continue to do so. > > **Nachteile**: I can't think of anything negative to say about this software. The cost, support, and platform are everything we need. > > We use the 8x8 Contact Center for all of our phone needs in all of our offices. We use it to pull call reports, forward our calls to our answering service, and to forward calls to external cell phones in case of an emergency. We are very pleased\! ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.getapp.de/software/107107/contactnow?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/107107/contactnow) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten