NextGen Office

It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time.

I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be.

Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company.

Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract.

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

The management pages are pretty cumbersome to setup. Once that is done its easy to use

The software is user friendly. I liked the reporting function and the ease of creating and sharing reports.

Some of the data could be misconstrued based on the various date options within NextGen. For example, there were transaction dates, dates of service and dates of entry.