
Cloudbeds
Über Cloudbeds
Cloudbeds ist eine Cloud-basierte Hotelmanagement-Plattform, die Tools für die Verwaltung von Reservierungen, Verfügbarkeit, Preisen, Vertriebskanälen, Zahlungen, Gästen, Hauswirtschaft und mehr bietet. Das System ist geeignet für den Gebrauch von Eigentümern und Managern von Hotels, Herbergen, Pensionen, Bed-and-Breakfast-Unterkünften, Ferienwohnungen und andere Unternehmen im Gastgewerbe.
Das myfrontdesk-Modul von Cloudbeds ermöglicht Benutzern die Verwaltung von Räumen und Reservierungen mit einem Drag-and-Drop-Kalender, Raum- und Bettenzuweisungen, Rechnungsstellung, Buchhaltungs-Tools, Haushaltsverwaltungssystem und Gästekarten. Benutzer können benutzerdefinierte Richtlinien, Gebühren und Steuern pro Zimmer oder pro Artikel definieren und auswählen, welche Zahlungsoptionen akzeptiert werden sollen. Das myAllocator-Modul ordnet Inventar aus Cloudbeds automatisch Buchungsmaschinen, Online-Reisebüros (OTAs) und anderen Vertriebsstandorten zu, verwaltet einen zentralen Inventarpool, der automatisch aktualisiert wird, wenn eine Buchung vorgenommen wird, um die Verfügbarkeit zu kontrollieren und Überbuchungen zu reduzieren. Benutzer können kanalspezifische Preise festlegen und Preise für jeden Kanal in die gewünschte Währung umrechnen.
Cloudbeds enthält auch mybookings, die Benutzern eine spezielle Buchungsmaschine zur Verfügung stellen, mit der sie direkte Reservierungen über ihre Website oder Facebook-Seite vornehmen können. Promotion-Tarifpläne, Gutscheincodes und Rabatte können über die Buchungsmaschine verwaltet und verarbeitet werden, und Kreditkartenzahlungen können durch Integration mit einer Reihe von Zahlungsgateways verarbeitet werden. Benutzerdefinierte E-Mails können für Buchungen automatisch an die Gäste gesendet werden, und Nutzer können die Buchungs-Engine an das Branding ihrer Website anpassen. Das mygroup-Modul bietet Benutzern Tools zum Verwalten mehrerer Eigenschaften, mit Analyse auf Gruppenebene, einer einheitlichen Buchungs-Engine und vielem mehr.
Preisoptionen ab:
Nicht vom Anbieter bereitgestellt
- Kostenlose Version
- Gratis Testen
- Abonnement
Typische Kunden
- Freie Mitarbeiter
- Kleine Unternehmen (2–50)
- Mittelgroße Unternehmen (51–500)
- Großunternehmen (500 und mehr)
Einsatz
- Cloudbasiert
- On-Premise (vor Ort)
Erhältlich in diesen Ländern
Albanien, Argentinien, Österreich, Australien, Aruba , Barbados, Belgien, Bulgarien, Brasilien, Belize, Kanada, Schweiz, Chile, Kolumbien, Costa Rica, Zypern, Tschechien, Deutschland, Dänemark, Ecuador, Estland, Spanien, Finnland, Frankreich, Vereinigtes Königreich, Sonderverwaltungsregion Hongkong, Honduras, Kroatien, Indonesien, Irland, Indien, Island, Italien, Japan, Kenia, Südkorea, Litauen, Lettland, Marokko, Mexiko, Nicaragua, Niederlande, Norwegen, Neuseeland, Peru, Philippinen, Puerto Rico, Portugal, Seychellen, Schweden, Singapur, El Salvador, Thailand, Uganda, Vereinigte Staaten, Vietnam und 51 weitere
Unterstützte Sprachen
Englisch, Portugiesisch, Spanisch
Preisoptionen ab:
Nicht vom Anbieter bereitgestellt
- Kostenlose Version
- Gratis Testen
- Abonnement
Bilder




Funktionen
Gesamtzahl der Funktionen von Cloudbeds: 61
Alternativen
SiteMinder

Base7booking

eZee Centrix

Little Hotelier

Nutzerbewertungen
Hast du Cloudbeds bereits?
Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
- Branche: Gastgewerbe
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Zeitverschwendung
Bewertet am 26.8.2020
DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt...
DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.
Vorteile
Es war ok - es funktioniert für manche Leute.
Nachteile
Nicht flexibel genug - linked listings gehen nicht, zB
Antwort von Cloudbeds
Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at support@cloudbeds.com and reference this review if you would like to discuss further. Thank you again for providing your feedback.

- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Cloudbeds is the best decision I have made moving from our old PMS company!!!!!
Bewertet am 26.4.2018
Ease of use, accurate rates and availability, great tech support, great customer service, very cost...
Ease of use, accurate rates and availability, great tech support, great customer service, very cost effective, and overall great all around product.
Vorteile
Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.
The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.
Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!
Nachteile
I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Choosing Cloudbeds as the HMS to migrate from our old HMS
Bewertet am 27.6.2022
I think i have already given that in my first feedback.
I think i have already given that in my first feedback.
Vorteile
First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.
The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.
The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.
Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.
For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.
Nachteile
Like any software or application, there are always ways and functions to improve.
I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.
There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.
The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.
Antwort von Cloudbeds
Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things.
Cheers to more reservations and happier guests!
- Branche: Gastgewerbe
- Unternehmensgröße: 2-10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Could be great
Bewertet am 31.12.2022
It was great at first but when bugs appeared after a major software update they failed us.
It was great at first but when bugs appeared after a major software update they failed us.
Vorteile
There are a lot of great features for managing your property like a hotel.
Nachteile
There are many features that don't exist like automated billing, accepting deposits of different amounts for different groups. This is not easy to tailor towards a small resort with different events, retreats and room nights booked across other channels.
Antwort von Cloudbeds
Hello Henry,
Customer satisfaction plays an important role within our business and we appreciate your feedback on the service provided.
At Cloudbeds, we're constantly working on improvements to our platform and the services we provide to ensure we can cater to the needs of all properties and their users, regardless of size or any other particularities. Our team is focused on delivering a world-class system and our ultimate goal is to satisfy all of our customers' needs and expectations.
We'd also be happy to provide you with more training or any further assistance on understanding the system and setting it up to its full potential according to your property's needs. You can contact us at support@cloudbeds.com.
We thank you once again for your feedback and look forward to hearing more of your thoughts.
- Branche: Gastgewerbe
- Unternehmensgröße: 11-50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
If you can get past deployment you will like the software.
Bewertet am 9.4.2022
Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little...
Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it.
Vorteile
Google Hotels Integration was the primary reason for the move.
Nachteile
The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself.
The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings.
There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution.
As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds.
I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy.
There is some very basic pricing manipulation missing, even with the PIE add-on.
In Betracht gezogene Alternativen
LodgifyWarum Cloudbeds gewählt wurde
We moved to get listed on Google Hotels. Now that it is done I am glad I made the move. If I had to do it again knowing what I do, I would not switch. It was 2 weeks of heck.Zuvor genutzte Software
LodgifyGründe für den Wechsel zu Cloudbeds
Lodgify does not offer Google Hotels integration. I was not happy with Lodgify support. I had no idea how much worse it could get.Antwort von Cloudbeds
Thank you so much for taking the time to leave us an amazing review, we truly appreciate your comment. Customer service is one of our utmost priorities and I am very sorry to hear that you did not get the best experience from Cloudbeds.
We will take strong measures and improve our quality of support with your feedback taken into account. Moving forward, we will ensure that every customer is treated with the best standard of support we aim to deliver at Cloudbeds. If you would like to discuss this matter in detail, please feel free to reach out via support@cloudbeds.com and reference this review. We would be glad to understand the situation further.
Cloudbeds Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Cloudbeds.F. Welche Preispläne bietet Cloudbeds an?
Cloudbeds bietet folgende Kostenpläne an:
- Ab: Preisoptionen anzeigen
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Cloudbeds?
Cloudbeds hat die folgenden typischen Kunden:
Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
F: Welche Sprachen werden von Cloudbeds unterstützt?
Cloudbeds unterstützt die folgenden Sprachen:
Englisch, Portugiesisch, Spanisch
F. Unterstützt Cloudbeds mobile Geräte?
Cloudbeds unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert Cloudbeds?
Cloudbeds kann in folgende Anwendungen integriert werden:
Adobe Acrobat Sign, Alchemer, Capsule, Constant Contact, Dropbox Business, Dropbox Sign, Gmail, Google Analytics 360, Google Docs, Mailchimp, Salesforce Sales Cloud, SugarCRM, SurveyMonkey, Zapier
F. Welche Varianten der Kundenbetreuung bietet Cloudbeds an?
Cloudbeds bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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