Cloudbeds
PMS, Buchung und Channel-Management für unabhängige Immobilien
4,5 /5 (161 Bewertungen) Eine Bewertung schreibenCloudbeds Übersicht
Was ist Cloudbeds?
Cloudbeds ist eine Cloud-basierte Hotelmanagement-Plattform, die Tools für die Verwaltung von Reservierungen, Verfügbarkeit, Preisen, Vertriebskanälen, Zahlungen, Gästen, Hauswirtschaft und mehr bietet. Das System ist geeignet für den Gebrauch von Eigentümern und Managern von Hotels, Herbergen, Pensionen, Bed-and-Breakfast-Unterkünften, Ferienwohnungen und andere Unternehmen im Gastgewerbe.
Das myfrontdesk-Modul von Cloudbeds ermöglicht Benutzern die Verwaltung von Räumen und Reservierungen mit einem Drag-and-Drop-Kalender, Raum- und Bettenzuweisungen, Rechnungsstellung, Buchhaltungs-Tools, Haushaltsverwaltungssystem und Gästekarten. Benutzer können benutzerdefinierte Richtlinien, Gebühren und Steuern pro Zimmer oder pro Artikel definieren und auswählen, welche Zahlungsoptionen akzeptiert werden sollen. Das myAllocator-Modul ordnet Inventar aus Cloudbeds automatisch Buchungsmaschinen, Online-Reisebüros (OTAs) und anderen Vertriebsstandorten zu, verwaltet einen zentralen Inventarpool, der automatisch aktualisiert wird, wenn eine Buchung vorgenommen wird, um die Verfügbarkeit zu kontrollieren und Überbuchungen zu reduzieren. Benutzer können kanalspezifische Preise festlegen und Preise für jeden Kanal in die gewünschte Währung umrechnen.
Cloudbeds enthält auch mybookings, die Benutzern eine spezielle Buchungsmaschine zur Verfügung stellen, mit der sie direkte Reservierungen über ihre Website oder Facebook-Seite vornehmen können. Promotion-Tarifpläne, Gutscheincodes und Rabatte können über die Buchungsmaschine verwaltet und verarbeitet werden, und Kreditkartenzahlungen können durch Integration mit einer Reihe von Zahlungsgateways verarbeitet werden. Benutzerdefinierte E-Mails können für Buchungen automatisch an die Gäste gesendet werden, und Nutzer können die Buchungs-Engine an das Branding ihrer Website anpassen. Das mygroup-Modul bietet Benutzern Tools zum Verwalten mehrerer Eigenschaften, mit Analyse auf Gruppenebene, einer einheitlichen Buchungs-Engine und vielem mehr.
Cloudbeds Übersicht
Kosten
Cloudbeds Funktionen
Medien
Cloudbeds Bewertungen
Cloudbeds Bewertungen
Zeitverschwendung
DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.
Overall recommended but hope you can make some improvements
Easy to use PMS with great booking channel manager
Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.
Front end is ok but back-end is far from acceptable
I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.
The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.
Smooth transition, excellent functionality
From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely).
Once we went live, the system performed exactly as desired. I couldn't be happier with it.
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Zeitverschwendung
Vorteile
Es war ok - es funktioniert für manche Leute.
Nachteile
Nicht flexibel genug - linked listings gehen nicht, zB
Antwort von Cloudbeds
Thank you for this review. While we are sorry our solution did not meet all of your property's needs, we appreciate the candid feedback. We are not aware of the billing details you mention, and we take those matters very seriously. Please reach out to us at support@cloudbeds.com and reference this review if you would like to discuss further. Thank you again for providing your feedback.
Overall recommended but hope you can make some improvements
Vorteile
the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful
Nachteile
the Booking Engine - not flexible enough.
PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
Easy to use PMS with great booking channel manager
Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.
Vorteile
Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.
Nachteile
Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.
Antwort von Cloudbeds
Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!
Front end is ok but back-end is far from acceptable
I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.
The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.
Vorteile
I like it that it is a all-in-one software and it's easy to use.
Nachteile
The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.
Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).
Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish
Antwort von Cloudbeds
Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.
Smooth transition, excellent functionality
From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely).
Once we went live, the system performed exactly as desired. I couldn't be happier with it.
Vorteile
Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine.
I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access.
The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.
Nachteile
I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance.
There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.
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Cloudbeds Preis
Cloudbeds Preis
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Cloudbeds Funktionen
Cloudbeds Funktionen
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Kategorien
Kategorien
Cloudbeds Häufig gestellte Fragen
Cloudbeds Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Cloudbeds.
F. Welche Preispläne bietet Cloudbeds an?
Cloudbeds bietet folgende Kostenpläne an:
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Cloudbeds?
Wir haben keine Informationen über die Funktionen von Cloudbeds
F. Wer sind die typischen Nutzer von Cloudbeds?
Cloudbeds hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von Cloudbeds unterstützt?
Cloudbeds unterstützt die folgenden Sprachen:
Englisch, Portugiesisch, Spanisch
F. Unterstützt Cloudbeds mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte Cloudbeds unterstützt
F. Mit welchen anderen Applikationen integriert Cloudbeds?
Cloudbeds kann in folgende Anwendungen integriert werden:
Breezeway, CallTrackingMetrics, CartStack, Exercise.com, Found Hero, Mailchimp, SugarCRM, SurveyMonkey, VRWorks, Wishbox
F. Welche Varianten der Kundenbetreuung bietet Cloudbeds an?
Cloudbeds bietet folgende Optionen für Kundensupport:
Online-Support, Häufig gestellte Fragen, Wissensdatenbank
DIe haben illegal Geld von mir verlangt und es hat Monate gedauert, das zurückzuholen. Man kriegt jedes Mal eine neue Mitarbeite und muss alles von vorne an erklären. Ich habe dutzende von Stunden verloren - katastrophal. Ich hasse dieses Geschäft.