eviivo

Vorteile

Ich kann nichts Positives berichten. Die Kenntisnahme zur Kündigung musste sehr energisch eingefordert werden.

Nachteile

Die Schulungen wurden über den Testmonat hinausgezögert, so dass der Folgevertrag griff. Das Aussteigen wird bei EVIIO nicht leicht gemacht!

Vorteile

Simplicity.
There is a free trial!!

Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Nachteile

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Vorteile

The Customer Service crew are wonderful. They are friendly, helpful, and available. It has made my job as "jack of all trades" so much easier as it quietly and efficiently manages my bookings. I like that it has a direct booking function and that I can create in-house promotions.

Nachteile

The only "con" is that it can be a bit overwhelming because it does so many things. I am a hands-on learner and like to figure things out myself. Sometimes I hit a wall but, the Customer Service Team always help.

Vorteile

Detailed, relatively easy to learn. However, without the assistance of some of Eviivo's representatives, I would have been desperate. [SENSITIVE CONTENT HIDDEN] is totally incredible. She is kind, knowledgeable, patient, and ready to offer assistance. With her help I have been able to resolve several major issues regarding the eviivo set up. I am so happy I can turn to her for guidance. Thank you, [SENSITIVE CONTENT HIDDEN]!!!

Nachteile

Tedious process of acquiring the potential guests addresses. But that, after almost two years, has been rectified.

Vorteile

It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.

Nachteile

The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.