TapMango

CUSTOMER SUPPORT!! Anytime I have any questions I simply email my account manager [SENSITIVE CONTENT HIDDEN] and he responds in minutes. [SENSITIVE CONTENT HIDDEN] even contacts me regularly to recommend different ways to bring back customers that have not been back in a while, and other recommendations.

Being able to schedule campaigns and how easy it is to create a new campaign to send out to my customers.

No cons whatsoever. I tried thinking hard about one but cannot find any cons about TapMango.

The quickness data is transferred is extremely useful. My last system would do an update every 24 hours, which made it difficult to quickly reference or correct errors.

The staffs ability to assist with questions and concerns is excellent. There is never more than a few minute wait in line and a quick solution to any problems that arise.

There should be more videos on the YouTube channel to educate and assist with the full capacity this software offers. I spend most of my time learning from YouTube tutorials and wish there was more TapMango videos to learn from.

Compared to what I have spent with previous rewards systems, I feel Tapmango is a bit overpriced.

To resupply key tags seems to be outrageously priced, so we have decided not to use them anymore.

none, nada nothing-and now you want a pro review

I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account!

We have been on TapMango from a previous app based software and we love that customers access their rewards from our terminal (no app needed) and receive SMS text messages. The amount of questions around downloading the app and redeeming rewards has decreased from slim to none. Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango!

We have a pos software proprietary to our industry, Resaleworld Liberty. We would absolutely LOVE for the program to integrate to our POS. We type in the reward amounts for the customer each transaction. It is working but could leave room for errors and omissions. This also seems to add a slight amount of time at the register. We also would love to have a method for seeing the transactions that have been logged for each customer at a glance.

My husband and I own a small restaurant. We were looking for a way our guests can collect points initially. We discovered Tapmango and after watching their intro video to their platform we knew we needed to have it. Our guests love it and never miss the opportunity to sign in when they visit. After a couple months we added the order ahead and loved how simple it for our guests and saw an increase in sales.

Since we were told to stay home. We decided to close our restaurant down completely. After a couple of weeks we set up a new business of produce and grocery deliveries. This app is the reason our lights will stay on and we will have the funds to start up again when we're able to make food again.

The platform is so easy to use. And anytime I have an issue I use the chat feature in the dashboard to ask Mo for help. I don't wait more than 3 minutes until I get a response.

Absolutely nothing. We are beyond pleased with this app and company.