All-in-One-Kundenserviceplattform
4.6/5 (17 Bewertungen)Dixa ist eine Cloud-basierte All-in-One-Kundendienstplattform, mit der du dich in Echtzeit über Telefon, Chat und Email mit deinen Kunden verbinden kannst. Da Dixa auf Cloud-Basis funktioniert, läuft es in deinem Browser und ist von überall mit einer Internetverbindung erreichbar. Es gibt keine zu installierende Software, keine Wartung und keine IT-Mitarbeiter, die es einrichten müssen.
Die intuitive Benutzeroberfläche von Dixa hilft den Benutzern, sich auf den Kunden zu konzentrieren und sich nicht durch klobige oder begrenzte Software ablenken zu lassen. Das bedeutet, dass du die richtigen Informationen zur Verfügung hast, sobald du mit einem Kunden verbunden bist. Dieses leichtgewichtiges CRM stellt die Erkennung von Kontakten über alle Kanäle sicher und schafft automatisch neue Kontakte.
Das System eignet sich für Unternehmen jeder Größe und umfasst: ein integriertes CRM, eine PBX, Echtzeit-Leistungsüberwachung, Zugriff auf historische Analysen, Tagging / Notizen für jede Konversation, sowohl eingehende / ausgehende Telefonie als auch interne Anrufe. Die Preise beginnen bei $ 15 pro Benutzer / pro Monat für Telefon, E-Mail und Chat-Essentials.
Die Call Center-Funktionen von Dixa umfassen: VoIP-Telefonie, lokale Telefonnummern für mehr als 60 Länder, gebührenfreie Rufnummern, unbegrenzte Warteschlangen, intelligentes Routing mit Warteschlangen- und Agentenpriorisierung, eine gehostete Telefonanlage, Anrufaufzeichnung, Service-Level und vieles mehr. Besuche diese Website, um alle diese Funktionen zu sehen und das System selbst auszuprobieren. Es wird eine 14-tägige Testversion mit allen aktivierten Funktionen angeboten.
Vorteile
We have been using the Dixa software for a year now and are very satisfied to have implemented the
move to this platform. Using the software has reduced the disarray that is commonly caused by having
separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook
Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to
routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in
a timely and efficient manner by the most suitable agents to meet the customers’ needs.
Nachteile
Having used Dixa over the past year, we have experienced some of the following issues:
We could not use the software to call some of our contact numbers;
Some of the customer correspondence would not be delivered properly and we would only see
an empty file;
Not all customers could see the attached files, or we would not be able to attach files our end.
The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is
now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the
everyday tasks more productively and with less complications.
Hi Jonas,
Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)
It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
Vorteile
We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)
Nachteile
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Thanks for the great review, Elizabeth!
Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Vorteile
I have grown to like the platform as it works almost like a ticketing system with phone calls.
Nachteile
You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.
Hi Mark,
Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!
Vorteile
Easy setup of phone/chat/email in the desktop app.
Nachteile
I think there should be an android/iOS app
Hi Benjamin,
Thank you for reviewing us, we really appreciate the feedback! We'd love to hear how you would use an android/iOS app if it were available, so please feel free to get in touch to chat :)
I especially want to highlight the great team behind Dixa and the fact that they are always available and open for feedback. It doesn't feel like we have bought a service, it feels like a great partnership.
Vorteile
Dixa is really simple and intuitive to use, it's easy to set up and it's reliable day to day.
Nachteile
As it is a fairly new company/software, there is still some room for improvement, but you can tell that the company is working hard and they are always open for feedback.
Hi Johan!
Thank you for the review, we are happy to get to work with you all and are looking forward to growing with you :)
Weiter unter folgen häufig gestellte Fragen über Dixa.
Dixa bietet folgende Kostenpläne an:
Beginnt ab: 19,00 $/Monat
Preismodell: Abonnement
Kostenlose Testversion: Nicht verfügbar
Wir haben keine Informationen über die Funktionen von Dixa
Dixa hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
Dixa unterstützt die folgenden Sprachen:
Englisch
Dixa hat folgende Preismodelle:
Abonnement
Wir haben keine Informationen darüber, welche Geräte Dixa unterstützt
Dixa kann in folgende Anwendungen integriert werden:
Magento, Shopify
Dixa bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.