Salesmate

Flexibility, customized dashboards, email tracking, automated process.

email tracking module can be still improved by providing accurate data

It has the features of the most expensive CRM out there but with a low price tag. Their customer support is wonderful, they really take the time to make sure they solve your challenges, even send you custom walk trough videos making you feel like your are their only and most important customer.

Would like integration with WhatsApp Business and would like to be able to send more emails per day so I don't have to hire a third party email marketing tool.

I like the way the page layout is, allowing you to see all your deals on one page. I also like the ability to move a deal along as it progresses easily, just drag and drop.

I do not like the speed of the system. It often takes a very long time to load or a long time to load different pages.

User satisfaction, the software constitutes many features for good management

No problems encountered with the software since its use

SalesMate offers a feature set that is virtually complete and competes against CRMs which cost far more than SalesMate. Google integration is very good, template ability is excellent and there are workflow capabilities. Forecasting is also included. There is no limit on contact size.

We would like to see contact integration go both ways between SalesMate and Google Apps. Currently it works only from Google Apps to SalesMate, not vice versa. One weird situation is that the Google Widget is very complete, but it takes up far too much space on my laptop screen. One feature set we would like to see is lead scoring.