Clock PMS

We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.

so far it takes us more time to do our work than before. We hope we can change that in time.

I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution.

This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list.

The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed!

While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch!

We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module).

Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them.

The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time.

The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime).

CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.