Clock PMS

Clock PMS

Cloud-basierte Hotelimmobilienverwaltung.

4.7/5 (80 Bewertungen)

Clock PMS Übersicht

Was ist Clock PMS?

Clock PMS ist eine Cloud-basierte Hotelmanagementplattform mit Self-Service, POS, Buchung und Reservierungen, Channel-Manager, Eventmanagement und mehr. Durch die Integration von Tools wie Mobile Housekeeping, Kalenderansichten, To-do-Listen, Küchenmonitor, Vorautorisierung von Buchungen, Kontoverwaltung, digitalem Ein- und Auschecken und benutzerdefinierbarer Erstellung von Buchungs-Engines soll Clock PMS ein All-in-one-System Management-Tool für Hotelmanager bereitstellen.

Mithilfe der Tools von Hotel PMS können Benutzer die Zimmerpreise und die Verfügbarkeit verwalten und sicherstellen, dass die Informationen auf allen Buchungsplattformen dank der automatischen Synchronisierung von Clock PMS gleich sind. Clock PMS zielt darauf ab, Hotels dabei zu helfen, vor, während und nach ihrem Besuch personalisiertes Kundenmanagement durch Vorbestellung von Self-Service-Anfragen, digitalen Check-in von jedem Gerät, klare Tarife und Verfügbarkeitsüberwachung anzubieten, um die besten Angebote zu finden, Kundenhistorie, um treue Kunden zu belohnen, virtueller Concierge mit Empfehlungen und benutzerdefinierte Follow-up-E-Mails mit Rabatt-Codes.

Mit den Funktionen zur Zahlungsverarbeitung ermöglicht Clock PMS den Benutzern, Buchungszahlungen zu akzeptieren und zu bearbeiten, Einzahlungen zu akzeptieren, stornierte Buchungen zu erstatten und Beträge vor der Autorisierung entweder durch direkte Überweisung an CC-Terminals, Kreditkartenzahlung oder über Zahlungsdienste wie PayPal, Adyen, WorldPay und Authorize.net entgegenzunehmen. Mit Clock PMS können Hotelmanager wählen, ob sie ihre Buchungen und Rechnungen über die Self-Service-Web-App oder persönlich beim Check-in oder Check-out bezahlen können.

Clock PMS Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Clock PMS Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Europa, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Niederländisch, Englisch, Französisch

Screenshots

Clock PMS Screenshot: Use the room calendar to keep track of bookings and availability
Clock PMS Screenshot: Use the room calendar to keep track of bookings and availability Clock PMS Screenshot: Manage rates and synchronize across all booking channels Clock PMS Screenshot: The room viewer shows availability and can be accessed from any device Clock PMS Screenshot: Customize bookings and correspondence with business logos and add Google Maps to locate hotels Clock PMS Screenshot: Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress Clock PMS Screenshot: Allow customers to fill out registration cards and electronically sign using the self service portal Clock PMS Screenshot: Track and manage arrivals within Clock PMS Clock PMS Screenshot: Online booking across multiple platforms and devices Clock PMS Screenshot: Mobile guest engagement with the self service app

Clock PMS Bewertungen

Clock PMS Bewertungen

Gesamtbewertung
4.7
/
5 80 Nutzerbewertungen
Ausgezeichnet
61

Sehr gut
15

Durchschnitt
2

Gering
2

Schlecht
0

Preis-Leistungs-Verhältnis
4.7
Funktionen
4.7
Bedienkomfort
4.6
Kundenbetreuung
4.7
95% haben diese Anwendung empfohlen
Selina senorita D.

A useful and very good channel manager.

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

I hope it will always be good like this :)


Mit Google übersetzen
David K.

GREAT SYSTEM

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.


Mit Google übersetzen
Theodore P.

Top Quality Program Great Technical Support Service

We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.


Mit Google übersetzen
Jeffrey H.

after one year of using Clock review

Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.


Mit Google übersetzen
Chance T.

Great Customer Service and so much better than our last 2 softwares!!!

Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!


Mit Google übersetzen
Selina senorita D.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

A useful and very good channel manager.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 4.12.2019
Quelle der Bewertung: Capterra

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

I hope it will always be good like this :)

Vorteile

Easy to use, usefull, display colour, So far this software is good.

Nachteile

So far it hasn't been found. Hope it will be better.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

David K.
Branche: Gastgewerbe
Untern. Größe: 2-10 Mitarbeiter
Translate to Deutsch

GREAT SYSTEM

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 22.3.2019
Quelle der Bewertung: Capterra

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.

Vorteile

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests.
Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen.
I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Nachteile

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue.
The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support)
Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Theodore P.
Translate to Deutsch

Top Quality Program Great Technical Support Service

Bewertet am 15.12.2016
Quelle der Bewertung: Capterra

We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

Translate to Deutsch

Antwort von Clock Software

Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Jeffrey H.
Branche: Gastgewerbe
Untern. Größe: 51-200 Mitarbeiter
Translate to Deutsch

after one year of using Clock review

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 18.11.2016
Quelle der Bewertung: Capterra

Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Vorteile

Easy to set up new company

Nachteile

Credit Card processing

Translate to Deutsch

Antwort von Clock Software

Dear Jeffrey,
We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 3.0/10

Chance T.
Branche: Gastgewerbe
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

Great Customer Service and so much better than our last 2 softwares!!!

Täglich für 6-12 Monate genutzt
Bewertet am 10.10.2019
Quelle der Bewertung: Capterra

Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!

Vorteile

Stability- Our last 2 softwares were constantly "upgrading" and causing numerous bugs. There were so many work arounds that training new people was extremely time consuming. CLOCK has many great features:
I can change the rate on one room class and it will change ALL of the rates on other room classes- such a time saver. But a property does not have to set it up that way.
The "To Do List" is incredibly helpful!
It integrates seamlessly with the OTAs like Expedia and Booking.com

Nachteile

I wish that the standard rates for rooms appeared in the room chart and booking was easier from the room chart. But the way we have to do it works fine.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9.1/10
Basierend auf 80 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Clock PMS Preis

Clock PMS Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.7/5
Basierend auf 80 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Clock PMS Funktionen

Clock PMS Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
Elektronische Zahlungen
Integration von Dritten
Inventarverwaltung
Kalenderverwaltung
Kanalmanagement
Kreditkartenbearbeitung
Kundendatenbank
Online-Buchungsintegration
Preismanagement
Rabattmanagement
Rechnungsmanagement
Reservierung-Management
Reservierungs-Management
Verfügbarkeit-Management
Zimmerbuchung
Funktionen
4.7/5
Basierend auf 80 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Clock PMS Häufig gestellte Fragen

Clock PMS Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Clock PMS.

F. Welche Preispläne bietet Clock PMS an?

Clock PMS bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Clock PMS?

Wir haben keine Informationen über die Funktionen von Clock PMS

F. Wer sind die typischen Nutzer von Clock PMS?

Clock PMS hat die folgenden typischen Kunden:

Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Clock PMS unterstützt?

Clock PMS unterstützt die folgenden Sprachen:

Niederländisch, Englisch, Französisch

F. Welche Preispläne bietet Clock PMS an?

Clock PMS hat folgende Preismodelle:

Abonnement

F. Unterstützt Clock PMS mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Clock PMS unterstützt

F. Mit welchen anderen Applikationen integriert Clock PMS?

Clock PMS kann in folgende Anwendungen integriert werden:

Atomize, Authorize.net, Facebook, Google AdWords, Google Maps, PayPal, Wishbox, Worldpay

F. Welche Varianten der Kundenbetreuung bietet Clock PMS an?

Clock PMS bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support, Telefon-Support