UVdesk from is a cloud-based help desk solution for eCommerce businesses to provide support to their customers
WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money.
So, dear WebKul, thank you so much for your great development and continuous support.
Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.
Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.
There are lot of common queries that every customer has with eCommerce companies. So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question.
It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer.
It can help in you in creating your companies feedback form, contact form or suggestion form.
Ticket is created in such a way that it can be assigned to anybody to balance the workflow.
Owner get the option of prioritizing the ticket as well.
You can get the free trial version to analyze it.
So far they are very helpful and not getting any issue. I only suggest to make the error more descriptive.
I have not found a more easy and efficient software that will allow allows you to work with different apps. The service has always been great and they solve issues fast. It is also very user-friendly.
Lots of benefits to use this help desk software. Many features and lots of intagrations. Good and fast support via Skype.
Lots of instantiations and features. Magento, Magento2, Facebook, Mailbox and much more. The intargrations are endless.
Was a few errors to start with but I think it was due to the PHP version I was using, support fixed fast for me.
I love UVDESK. I have been working with it for a few months and our entire company runs on it now. We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete. Simply love it. Thanks guys
I like everything so far. Only have good experience with them. They have been very helpfull and knowledgable.
Automatically converts support emails into tickets.
Offers a live chat feature between the support agent and the users.
Includes social media app integration which enables all posts, comments and tweets to be converted into tickets.
The eCommerce app integration feature allows users to fetch the order related details from tickets.
Can integrate with 50+ apps varying from eCommerce to Marketplaces to Social connectors and Utility Tools
Ticket assignment using Workflows and personalized email templates
Weiter unter folgen häufig gestellte Fragen über UVdesk.
UVdesk bietet folgende Kostenpläne an:
Beginnt ab: 11,00 $/Monat
Preismodell: Kostenlos, Open Source, Abonnement
Kostenlose Testversion: Verfügbar
Wir haben keine Informationen über die Funktionen von UVdesk
UVdesk hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung, Kleine Unternehmen
UVdesk unterstützt die folgenden Sprachen:
Arabisch, Dänisch, Englisch, Französisch, Deutsch, Italienisch, Spanisch, Türkisch
UVdesk hat folgende Preismodelle:
Kostenlos, Open Source, Abonnement
Wir haben keine Informationen darüber, welche Geräte UVdesk unterstützt
UVdesk kann in folgende Anwendungen integriert werden:
3dcart, BigCommerce, CoreCommerce, Facebook, Joomla, Magento, Shopify, Slack, Twitter, Wordpress
UVdesk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen